Maryann Causley
OTTAWA,Illinois
Summary
Dynamic and results-driven Supervisor at Handy Foods with a proven track record in enhancing customer service and operational efficiency. Expert in cash handling and employee training, I successfully implemented process improvements that reduced customer wait times. Committed to fostering positive customer relations and leading teams to achieve high standards of service.
Overview
8
8
years of professional experience
Work History
Supervisor/ Cashier
Handy Foods
02.2018 - Current
- Supervised cash handling procedures to ensure accurate transactions and compliance with company policies.
- Trained and mentored new cashiers on customer service excellence and register operations.
- Monitored inventory levels and coordinated with management for timely replenishment of merchandise.
- Implemented process improvements that enhanced checkout efficiency and reduced customer wait times.
- Managed daily cash reconciliation, identifying discrepancies to maintain financial accuracy.
- Resolved customer inquiries and complaints, fostering positive shopping experiences and loyalty.
- Collaborated with team members to optimize staffing schedules based on peak hours of operation.
- Conducted regular audits of cash registers to ensure adherence to security protocols and minimize losses.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
Education
High School Diploma -
Homeschooled
Leland, ILSkills
- Customer service
- Positive attitude
- Time management strength
- Store opening/closing procedures
- Cash handling
- Multi-tasking skill
- Employee training
- Adaptability and dependability
- Customer service management
- Punctuality
- Policy enforcement
- Team leadership
- Training and coaching
- Workplace safety
- Refunds and exchanges
- Flexible schedule
- Customer relations
- Opening and closing procedures
- Point of sale operation
- Punctual and reliable
- Cashier training
- Drawer balancing
- Transaction approvals
- Price verification
- Cash reconciliation
- Cash register operation
- Cash handling expertise
- Store opening and closing
Timeline
Supervisor/ Cashier
Handy Foods
02.2018 - Current
High School Diploma -
Homeschooled