Maryann DeAngelo-Popo
Reading,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Lead Specialist
Key Bank
05.2021 - 09.2024
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed transactions and receipts to identify any suspicious activity.
- Analyzed financial statements to identify discrepancies, irregularities and fraudulent activity.
Claims Analyst II
Epiq Class Action & Claims Solutions, Inc. (Contracting agency -DISYS)
3 2021 - 4 2021
- Reviewed and verified claim documents, entered claim decisions and created escalations when needed
- Utilized documented team processes to ensure compliance with departmental standards.
Fraud Claims Specialist
Wells Fargo Bank, Tempe, AZ (Contracting agency-Intelliswift)
11.2020 - 02.2021
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Analyzed claim documents to ensure accuracy and compliance, mitigating risk of financial loss. cv
- Played a key role in the recovery of stolen funds through diligent investigation and coordination with relevant parties.
Customer Service Specialist
Verramobility, Mesa, AZ
08.2019 - 10.2020
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
Customer Service Agent
Wells Fargo Bank, Chandler, AZ (Contracting agency DISYS)
04.2018 - 12.2018
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Educated customers about billing, payment processing and support policies and procedures.
Collections Specialist III
Chase Bank, Phoenix, AZ
07.2017 - 05.2018
- Increased efficiency in resolving disputes by conducting thorough investigations into customer claims, ultimately resulting in prompt resolutions.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
Education
Diploma in Computer Technology - Diploma
PACE Institute, Reading, PA
Reading 05.2001 - 07.1997
Skills
Document workflow
Claims review
Claims analysis
Claim investigation
Problem-Solving
MS Office
Fraud Detection
Risk Assessment
Languages
Fluent in Spanish
Timeline
Lead Specialist
Key Bank
05.2021 - 09.2024
Fraud Claims Specialist
Wells Fargo Bank, Tempe, AZ (Contracting agency-Intelliswift)
11.2020 - 02.2021
Customer Service Specialist
Verramobility, Mesa, AZ
08.2019 - 10.2020
Customer Service Agent
Wells Fargo Bank, Chandler, AZ (Contracting agency DISYS)
04.2018 - 12.2018
Collections Specialist III
Chase Bank, Phoenix, AZ
07.2017 - 05.2018
Diploma in Computer Technology - Diploma
PACE Institute, Reading, PA
05.2001 - 07.1997
Claims Analyst II
Epiq Class Action & Claims Solutions, Inc. (Contracting agency -DISYS)
3 2021 - 4 2021
Similar Profiles
Gail GroeglerGail Groegler
Teller at Key BankTeller at Key Bank
Robert WojciehowskiRobert Wojciehowski
Customer Service Representative at Key BankCustomer Service Representative at Key Bank
JOHN LIAROSJOHN LIAROS
Sr Service Specialist at Key BankSr Service Specialist at Key Bank
Milky RudecindoMilky Rudecindo
Branch Manager at Key BankBranch Manager at Key Bank
Giovonni MoralesGiovonni Morales
Grocrey Associate at WalmartGrocrey Associate at Walmart