MARYANN DELIA
Clinton,NJ
Summary
Professional with robust experience in managing conference services, ensuring seamless event execution and high client satisfaction. Skilled in coordinating logistics, negotiating contracts, and managing budgets while maintaining strong focus on team collaboration and adaptability. Known for strategic planning, exceptional communication, and problem-solving abilities, consistently delivering results that exceed expectations. Reliable and adaptable, ready to meet changing needs and provide impactful solutions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
DIRECTOR OF CONFERENCE SERVICES
THE HELDRICH HOTEL
06.2017 - Current
- Executive Committee-level position contributing to the success of the property.
- Spearhead, plan, and lead the team (meeting and event planners, conference concierge, A/V, and setup staff).
- Collaborate with senior management, clients, sales, vendors, food and beverage, security, and reservations for maximum profitability and best-in-class experiences that exceed goals.
- Partner across departments to plan, coordinate, and execute successful events, including single- and multi-day meetings, symposia, conferences, fundraisers, and galas.
- Triage issues and challenges to improve processes, and create effective on-the-spot solutions.
- Hand-picked and promoted due to exemplary performance and results; charged with implementing standard procedures and guidelines for continued profitability and customer service focus.
- Resolved significant issues that impacted operations and clients, identifying the problem, creating a solution, and re-training staff related to food and beverage, and conference services.
- Introduced ongoing multi-department staff meetings, set the agenda format for the BEO meeting, and improved the format for the weekly Resume Meeting.
- Develop and oversee the department budget (payroll and expenses), forecast, and monthly P&L.
- Counsel the sales and marketing team regarding the feasibility and profitability of pipeline events and conferences, recommending adjustments and alternatives when appropriate.
SENIOR CONFERENCE PLANNER
THE HELDRICH HOTEL
06.2013 - 06.2017
- Directed and managed all operations (staff, scheduling, logistics) for a busy and extensive events and meetings calendar.
- Enhanced daily communications within the division and across organizations, building overall effectiveness, efficiency, profitability, and success.
- Managed vendor relationships to secure optimal services and pricing for events.
- Coordinated logistics for conferences, ensuring seamless execution of events.
- Oversaw budget management, allocating resources effectively to maximize event impact.
- Managed event logistics and operations.
- Trained and mentored junior planners on best practices in event coordination.
CONFERENCE PLANNING MANAGER
DOLCE INTERNATIONAL
11.2011 - 06.2013
- Planned and managed all meetings and events, including logistics, budgets, rooming lists, menus, technology, on-site needs, billing, and attrition at major DC-area conference and event venue (70,000 sq. ft., 75 meeting rooms, 2 ballrooms, 24 junior boardrooms, and an executive conference room).
- Implemented internal processes to facilitate seamless client change order communications to all internal departments, minimizing disruptions and budget impact.
- Appointed to Conference Services Task Force, troubleshooting and resolving challenges and training events and meeting planning staff at other event centers.
PROJECT SUPERVISOR, SERVICE DELIVERY
ADVANCED HEALTH MEDIA (AHM)
08.2007 - 10.2011
- Led cross-functional teams to ensure projects were completed on time and aligned with organizational goals, while managing payments and overseeing attendee/CEU compliance for high-profile corporate clients (Takeda, GSK, Pfizer).
- Managed speaker bureau team ensured preferred speakers completed required trainings, processed expenses.
- Created new planning and communication processes between global and US-based operations.
- Coordinated and collaborated with Account Management and Operations teams.
- Tracked and processed payments (honoraria, travel, expenses), ensuring full legal compliance.
- Launched and onboarded two new companies, establishing, managing, and updating all components: speaker's bureau, speaker training, contracts, speaker portal, teleconferences, and virtual programs.
- Drove customer service ratings to perfect score of ‘5’ through several initiatives – introducing a planning and program delivery checklist, establishing and leading team and morale improvements, and maintaining open dialogue across the organization.
CONVENTION SERVICE MANAGER
Hyatt Morristown
MORRISTOWN, NJ
07.2006 - 08.2007
DIRECTOR OF REVENUE
Hamilton Park Hotel and Conference Center
01.2005 - 07.2007
- Forecasted monthly revenue totals and recommended actions according to financial needs.
SENIOR CONFERENCE SALES MANAGER
Dolce Hamilton Park
01.2000 - 12.2005
Education
High School -
Governor Livingston Regional High School
Berkeley Heights, NJSkills
- Meeting and Event Planning
- Logistics and Staffing
- Vendor Management
- Adaptability and flexibility
- Process Improvements
- Effective communication
- Problem-solving abilities
- Teamwork and collaboration
- Internal/External Stakeholders
- Multitasking
- Detail-oriented
- Client service
Certification
Certified Meeting Professional (CMP), 1999-01-01
Timeline
DIRECTOR OF CONFERENCE SERVICES
THE HELDRICH HOTEL
06.2017 - Current
SENIOR CONFERENCE PLANNER
THE HELDRICH HOTEL
06.2013 - 06.2017
CONFERENCE PLANNING MANAGER
DOLCE INTERNATIONAL
11.2011 - 06.2013
PROJECT SUPERVISOR, SERVICE DELIVERY
ADVANCED HEALTH MEDIA (AHM)
08.2007 - 10.2011
CONVENTION SERVICE MANAGER
Hyatt Morristown
07.2006 - 08.2007
DIRECTOR OF REVENUE
Hamilton Park Hotel and Conference Center
01.2005 - 07.2007
SENIOR CONFERENCE SALES MANAGER
Dolce Hamilton Park
01.2000 - 12.2005
High School -
Governor Livingston Regional High School
AWARDS
7 time winner of International Service Award, Conference Manager of the Year, 2 time Leader of the Quarter, Manager of the Quarter, Associate of the Month
PROFESSIONAL DEVELOPMENT
Workshops, trainings, and CEUs in industry topics including: New Technology Tools, Advanced Contracts, Tech Trends, International Meetings, Green Meeting Essentials, Event Budgeting, Destination Site Selection, Cost Savings, Mobility, PCI Compliance, Regulatory Compliance Issues