Mary Ann Dobson
Hixson,TN
Summary
Friendly and professional caregiver with a passion for providing exceptional service. Skilled in direct patient care, safety monitoring, and problem-solving, with a proven track record of effectively supporting resident needs and enhancing their overall experience. Committed to creating a welcoming atmosphere and thriving in fast-paced environments.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Resident Assistant
Morning Pointe Senior Living
Hixson, Tennessee
11.2022 - Current
- Facilitated daily living activities and personal care for residents, contributing to improved overall well-being.
- Communicated with families about resident well-being and tailored care plans, fostering stronger relationships.
- Coordinated social activities and events that boosted resident engagement and participation.
- Monitored safety protocols and reported concerns to management promptly.
- Conducted routine rounds to assess and address residents' care needs effectively.
Telephone Operator/Supervisor
Speedy Motors Services,Inc.
Manama, Kingdom of Bahrain
06.2009 - 05.2011
- Managed customer complaints with professionalism and empathy to ensure satisfaction.
- Operated multi-line phone system to manage incoming calls efficiently.
- Assisted customers by providing accurate information about services offered.
- Collaborated with team members to improve call handling procedures regularly.
- Maintained detailed records of calls and customer inquiries for reference.
Caregiver/Housekeeping Aide
Sheikh Khalid Bin Mohammed Al Khalifa
Manama, Kingdom of Bahrain
04.2007 - 04.2009
- Provided compassionate care to elderly clients in daily activities and personal hygiene.
- Administered medications as prescribed while monitoring client health and well-being.
- Developed individualized care plans tailored to each client's specific requirements.
- Delivered emotional support to clients facing depression or anxiety, fostering a sense of comfort and stability.
- Updated families on client needs and care progress, ensuring clear communication and engagement in care decisions.
Production Worker
Jacinth Mnufacturing Inc.
Las Pinas, Philippines
04.2002 - 05.2002
- Conducted quality checks on finished products for defects.
- Inspected product quality prior to packaging and shipment.
- Adhered strictly to established guidelines and procedures while performing duties.
- Assisted in setting up production lines for manufacturing processes.
Education
High School Diploma -
Paranaque National High School
Paranaque City,Philippines03-2001
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines
Manila PhilippinesSkills
- Direct patient care
- Problem solving
- Customer service
- Health assessment
- Activity coordination
- Safety monitoring
- Communication
- Resident care
- Care planning
Certification
- CPR-2025
Accomplishments
- The Butterfly Award-MAY 2023
Timeline
Resident Assistant
Morning Pointe Senior Living
11.2022 - Current
Telephone Operator/Supervisor
Speedy Motors Services,Inc.
06.2009 - 05.2011
Caregiver/Housekeeping Aide
Sheikh Khalid Bin Mohammed Al Khalifa
04.2007 - 04.2009
Production Worker
Jacinth Mnufacturing Inc.
04.2002 - 05.2002
High School Diploma -
Paranaque National High School
Bachelor of Science - Civil Engineering
Technological Institute of The Philippines