Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Fitzgerald

Hopedale,OH

Summary

I am currently an administrative professional in a fast-paced office with years of experience. I am ready to learn new things and new ways and bring positivity and my experience to benefit and support others. I am hardworking, responsible, dependable, & productive. I am detail-oriented with experience in service, data entry and office management.

I enjoy my current job and the people I work with with are true public servants dedicated and professional. I am ready to move forward -seeking employment outside of the public employees system and feel this chance would be beneficial to me.

Thank you for your time and attention,

Respectfully,

Maryann

to meet team goals.

Overview

37
37
years of professional experience

Work History

Administrative Professional 2

State Of Ohio
11.2014 - Current
  • I am proficient in all office tasks including answering a multi-line phone system. I use Cisco Jabber and Finesse every day as an agent for the District call center that handles all the calls coming in to seven county district - routing calls, delivering messages to staff via computer and telephone. I handle incoming and outgoing mail, I am the upkeeper of all of the office equipment, I use computer Microsoft office suite software- outlook, word perfect , excel, teams and more. I complete forms and documents in a timely manner. I greet & direct visitors at our Cadiz location and have performed all of these duties and more at all of my positions including our district headquarters, Facilities department and a Travel information center.
  • I utilize a system called EIMS from agile assets in which I am the Operations Coordinator for all data entry for Harrison and Jefferson Counties.
  • I enjoy striving to perfect and maintain an extensive record filing system both paper and electronic and love to improve organization and office procedures and management .
  • Inventory is extremely important to me. I have had extensive experience in ordering and restocking many different items such as fuel that keeps everyone and everything running, office supplies, mechanic supplies and hardware, tools , parts, and commodities, etc. while keeping track of purchase orders to maintain adequate stock of Inventory and their current levels.
  • I create and update spreadsheets and databases to track, analyze, and report on performance and all manner of data. I do help with department budgets and generated financial reports for management review.
  • I am professional, polite & friendly and value creating excellent customer and work relationships . I think that helps in establishing an environment of reliability and success whether I am leading or assisting.

Office Assistant 2

State Of Ohio, Department Of Transportation
05.2013 - 11.2014
  • Completed clerical tasks such as filing, copying, and distributing mail and by handling a range of routine and special requirements
  • Managed daily data entry and kept clerical information accurate and up to date.
  • Staffed the Front Desk and multi- line Switchboard for the entire district. Intermittently. Promptly received and forwarded incoming communications, such as phone calls, emails and letters, incoming and outgoing mail and packages to appropriate staff. Welcomed office visitors and alerted staff to their arrivals.
  • Prepared and edited documents to produce precise, accurate and professional business cards, printing requests , etc. Reviewed files, records and other documents to obtain information to respond to requests
  • Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
  • Collaborated with various departments to complete assigned tasks. Organized event set ups to maximize capacity and keep them running smoothly.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.

Ohio Travel Counselor 2

State Of Ohio, Department Of Transportation
04.1988 - 05.2013
  • Served as Lead Worker responsible for the day to day operations- including scheduling, liaison to Cleaning crew ,to upper management and to the Industry. ,Managed Inventory and ordering of all materials and first tier guidance.
  • Arranged travel accommodations for various Ohio travelers: singles, families, groups, couples, executives, special needs clients, etc.
  • Provided exemplary customer service to new and repeat travelers which helped build lasting relationships and secure new travel revenue.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Asked open-ended questions to better ascertain client needs and determine best travel offerings.
  • Aided travelers with their many and varied needs while promoting the great state of Ohio. Provided directions, routing, road construction information , including emergency situations .Helped organize memorable travel itineraries and vacations for all who were interested.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Generated reports on travel trends.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations and to develope improvements and long-term strategies through analysis of customer feedback.

Education

Nursing, Accounting & Computer Classes

Belmont College
Saint Clairsville, OH

Skills

  • Bookkeeping- Purchase Order tracking
  • Office Administration
  • Mail Handling
  • Data Entry
  • Clerical Support
  • Highway Maintenance Invoice processing
  • Filing
  • Inventory Systems
  • Microsoft Excel, Outlook, Word
  • Relationship Building
  • Computer Proficiency
  • Customer Relations
  • Multi-Line Phone Systems
  • Documentation and Record-keeping

Timeline

Administrative Professional 2

State Of Ohio
11.2014 - Current

Office Assistant 2

State Of Ohio, Department Of Transportation
05.2013 - 11.2014

Ohio Travel Counselor 2

State Of Ohio, Department Of Transportation
04.1988 - 05.2013

Nursing, Accounting & Computer Classes

Belmont College

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