Mary Ann Furlong
Waukesha
Summary
Enterprise professional with solid history of managing high-profile accounts and delivering impactful client solutions. Known for fostering collaborative environments and consistently achieving targeted outcomes. Reliably adaptable to changing demands, leveraging strategic thinking and negotiation skills to drive success.
Overview
21
21
years of professional experience
Work History
Enterprise Sales Executive
Spectrum
08.2024 - Current
- New Business development with in assigned territory
- Increased revenue using solution based selling with consultative needs analysis
- Provided monthly, quarterly and annual forecasting for account base
Enterprise Sales Manager
Spectrum
10.2022 - 11.2023
- Developed sales team through motivation, counseling and product knowledge education
- Resolved customer complaints regarding sales and service
- Managed sales team to consistently achieve growth and hit sales targets
Enterprise Account Manager
Spectrum
04.2017 - 10.2022
- Increased revenue using solution based selling with consultative needs analysis
- Provided monthly, quarterly and annual forecasting for account base
- Contract renewals and negotion
- Maintained sales records in Salesforce, proficient in Microsoft Office
- Served as customer advocate to address all pre and post sale customer needs and requests
Strategic Account Manager
Generac
12.2015 - 04.2017
- Uncovered opportunities for market expansion and business growth
- Stayed current on customer trends and requirements
- Provided product information to customers and aligned products with customer needs to boost satisfaction
- Monitored competitor trends and market shifts to maintain company relevance
- Attended industry events and conferences to attract potential customers and increase brand awareness
- Conducted in-person meetings and visited with clients to improve customer and dealer relationships
Senior Account Manager
TDS Telecom
05.2013 - 12.2015
- Responsible for the overall care, growth and retention of a commercial customer base or book of business ('BOB') in a named account base
- Managed moves, adds, changes, and deletions (MACD) to existing customer accounts, contract renewals
- Responded to RFPs
- Located up-sell, cross-sell and renewal opportunities to improve customer satisfaction and increase profits
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Used knowledge of company products and services to recommend solutions to customers
- Trained new employees on company policies and strong sales techniques
Account Manager
AUM Inc
02.2010 - 05.2013
- Researched industry trends and adjusted business strategies to meet customer needs
- Maintained knowledge of company products and made recommendations based on client needs and prices
- Tracked and analyzed account metrics and reported findings to supervisors and executives
- Addressed customer complaints and provided satisfactory solutions through procedure changes
- Responded promptly to customer queries to increase overall satisfaction
- Evaluated client feedback to brainstorm ways to improve products and provide quality customer service
Inside Sales Coordinator
Anixter / Wesco
03.2004 - 05.2010
- Aided customers in assessing needs and locating online merchandise
- Achieved sales goals with aligned targets through execution of sales initiatives
- Identified decision makers within customer or prospect organizations to start sales process
- Developed positive and collaborative relationships with peers, customers and company managers
- Utilized aligned software platforms to manage customer and sales data
- Coded and input customer orders, pricing information and additional data into computer system
- Kept stock inventories at level to facilitate sales objectives
- Listened to and resolved customer complaints regarding services, products and personnel
Education
DePaul University
Chicago, ILSkills
- Contract Negotiations
- Territory Management
- CRM proficiency
- Sales Presentations
- Account Management
- Effective Communication
- Team Leadership
- Sales Forecasting
- Business Acumen
- Negotiation expertise
- Pipeline development
- Solution selling
Timeline
Enterprise Sales Executive
Spectrum
08.2024 - Current
Enterprise Sales Manager
Spectrum
10.2022 - 11.2023
Enterprise Account Manager
Spectrum
04.2017 - 10.2022
Strategic Account Manager
Generac
12.2015 - 04.2017
Senior Account Manager
TDS Telecom
05.2013 - 12.2015
Account Manager
AUM Inc
02.2010 - 05.2013
Inside Sales Coordinator
Anixter / Wesco
03.2004 - 05.2010
DePaul University