Mary Ann Gamboa
Newport News,VA
Summary
Goal-driven Health Administration undergraduate with over two years of proven ability to deliver exemplary level of services to patients, as a Patient Services Coordinator. Organized and efficient individual with excellent problem-solving skills and ability to prioritize diverse tasks. Recognized for inspiring team members to excel and encouraging creative work environments. Issued an Administrator in Training license by the Board of Long-Term Care Administrators in Virginia. Strongly interested in applying as a Healthcare Administrator at V-Tech Solutions.
Overview
14
14
years of professional experience
Work History
Patient Services Coordinator
US Oncology Network - Virginia Oncology Associates
Hampton, VA
03.2018 - Current
- Greets patients and visitors to clinic in prompt and professional manner
- Check patients in and out, and collect co-payments; provides receipt
- Acts as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication
- Records patient appointments cancellations and notifies appropriate staff of cancellation and updates to note in patients' chart
- Reschedules missed or canceled treatment appointments and remind nurses to move regimen accordingly
- Managed provider schedules and upholds quality assurance for patient protocols
- Liaise between patients and nurses to ensure patient comprehension of actions/procedures such as attending to chemotherapy class prior to treatment; work with patients to ensure effective scheduling of tests and procedures
- Cooperate and communicate effectively with physicians and nurses to ensure client satisfaction and compliance with set standards
- Collaborate effectively with nurse manager and nurses to ensure that treatments are scheduled accurately
- Assisted customers promptly and politely, in person and via telephone; routes to appropriate personnel
- Communicated directly with doctors offices via telephone, fax, and email
- Upheld confidentiality requirements and regulatory compliance guidelines in all areas
- Trained and coached on average of 6 co-workers per year regarding other front office functions
Customer Service Associate
MDBS
Hampton, VA -1(757) 725-0063
04.2017 - 05.2018
- Handled all customer relations issues in a gracious manner and in accordance with company policies
- Determined customer needs by asking relevant questions and listening actively to the responses
- Actively pursued personal learning and development opportunities
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Managed customer relations and customer service through daily communication and interaction
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
Quality Assurance Inspector
Seungwon Ind, Co,. LTD
Pyeongtaek, South Korea - 031 669 9200
03.2012 - 05.2016
- Made sure that products were produced on time and are of good quality
- Monitored product standards and quality-control programs
- Maintained a necessary level of communications between shifts
- Tested products or sub-assemblies for functionality or quality
- Ensured safe and efficient test range maintenance and operation
- Kept detailed records of quality and imperfect products
- Recommended changes to assembly and production lines based on repeat product issues
- Identified where product issues were coming from and rectified issues
Hotel Front Office Receptionist
Microtel - Eagle Ridge-63 46 509 3333
Cavite, Philippines
03.2009 - 02.2011
- Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered department telephone calls using correct salutations and telephone etiquette
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Maintained transaction security checking payment cards against identification
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Welcomed each new arrival pleasantly and confirmed reservations and identification
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours
Education
Bachelor of Science - Health Administration
Trident University International
Cypress, CA12.2019
Associate of Applied Science - Pre-Dental Hygiene
Thomas Nelson Community College
Hampton, VABachelor of Science - International Tourism and Travel Management
Lyceum Of The Philippines University, Manila Campus
Manila, NCR, PhilippinesSkills
- Teamwork/ Collaboration
- Strong interpersonal skills
- Ability to communicate effectively at all levels, and able to verbally brief and articulate
- Possess high initiative and able to work independently
- Critical thinking
- Extremely organized
- Adaptability and responsiveness
- High sense of urgency
- Cultural competency
- Cultural awareness and sensitivity
- Training and mentoring
- Microsoft tools proficiency
- Proficiency in EHR/EMR system
- Knowledge of recruitment, orientation, and onboarding process
- Knowledge of healthcare/medical claim process
LICENSE
Administrator-in-Training
Timeline
Patient Services Coordinator
US Oncology Network - Virginia Oncology Associates
03.2018 - Current
Customer Service Associate
MDBS
04.2017 - 05.2018
Quality Assurance Inspector
Seungwon Ind, Co,. LTD
03.2012 - 05.2016
Hotel Front Office Receptionist
Microtel - Eagle Ridge-63 46 509 3333
03.2009 - 02.2011
Bachelor of Science - Health Administration
Trident University International
Associate of Applied Science - Pre-Dental Hygiene
Thomas Nelson Community College
Bachelor of Science - International Tourism and Travel Management
Lyceum Of The Philippines University, Manila Campus
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