Mary Ann Garcia
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 20-year industry history. Focused Correctional Officer offering 20-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations. Respectful and ethical Correctional Officer with a strong belief in implementing firm, clear guidelines and adopting an attitude of understanding generates a more peaceful prison environment for all involved. Hardworking correctional officer able to employ sound judgment and verbal de-escalation tactics to keep order and avoid dangerous situations. Able to skillfully detect contraband during cell searches.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Correctional Officer
Texas Department Of Criminal Justice
Kenedy, TX
01.1999 - 07.2019
- Maintained custody and control of 432 inmates housed in maximum security unit.
- Searched building and grounds, living quarters and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Addressed inquiries from general public, other staff, inmates and visitors to resolve concerns.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Prepared, processed and maintained forms, reports, logs, records and activity journals.
- Issued cleaning supplies, comfort items, laundry and all basic meals.
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Observed behavior of residents individually and in groups.
- Tracked inmates through head counts, visitor logs and scheduled activities.
Store Associate
Stripes Convenience Stores
Corpus Christi, TX
05.2003 - 03.2016
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
Education
High School Diploma -
Roy Miller High School
Skills
- Certified Field Training Officer
- Correctional facility procedures
Certification
Licensed Insurance Agent- Life, Health, Accident
Timeline
Store Associate
Stripes Convenience Stores
05.2003 - 03.2016
Correctional Officer
Texas Department Of Criminal Justice
01.1999 - 07.2019
High School Diploma -
Roy Miller High School