Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mary Ann Gocha

Hermitage,TN

Summary

Proven leader and effective communicator, adept at fostering teamwork and collaboration. At Amazon, I enhanced order fulfillment efficiency and workplace safety, demonstrating a keen attention to detail and problem-solving prowess. Skilled in workload prioritization and safety compliance, my approach resulted in notable improvements in operational productivity and employee satisfaction.

Dependable Fulfillment Associate successful at meeting challenging productivity objectives. Well-organized and comfortable lifting up to 50 pounds. Knowledgeable about shipping, receiving and tracking procedures and skilled in operating pallet jacks and scanners.

Overview

28
28
years of professional experience

Work History

Fulfillment Associate

Amazon
03.2022 - 06.2024
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
  • Streamlined order processing by implementing efficient picking and packing techniques.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
  • Consistently met high standards for cleanliness and organization within the fulfillment center, ensuring an orderly working environment for all team members.
  • Reduced product damage rates through proper handling, storage, and packaging procedures.
  • Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
  • Followed safety protocols to minimize workplace accidents.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Safely and securely loaded items to prevent damage during transport.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Kept work areas neat, clean and free from debris.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Noted unsafe components inside packages and discussed concerns with supervisors.
  • Supervised and trained new staff in performing census.

Human Resources Specialist

Dept. of Veteran Affairs
04.2014 - 08.2019
  • Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
  • Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
  • Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
  • Coordinated employee training programs to boost skills development and improve overall performance.
  • Implemented employee recognition programs, fostering a positive work environment and increased retention rates.
  • Developed performance management systems that allowed for accurate tracking of employee progress and goal achievement.
  • Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
  • Advocated for employee wellness programs, contributing to healthier workplace.
  • Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
  • Enhanced employee satisfaction by implementing regular feedback mechanisms and addressing concerns promptly.
  • Led diversity and inclusion initiatives, creating more inclusive workplace.
  • Developed and maintained up-to-date database of employee records, ensuring compliance with legal requirements.
  • Oversaw compliance with labor laws and regulations, minimizing risk of legal issues.
  • Enhanced internal communication strategies, resulting in improved information flow across departments.
  • Conducted comprehensive training sessions, equipping staff with necessary skills for optimal performance.
  • Collaborated with managers to identify and address employee relations issues.
  • Created and delivered HR training sessions to staff, managers and executives.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Represented the government in arbitration hearings.
  • Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
  • Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.

Human Resources Specialist

United States Postal Service St Service
06.2008 - 04.2014
  • Represented the Service as an arbitration advocate.
  • Assisted in EEOC cases.

Supervisor of Operations

United States Postal Service, USPS
08.1996 - 06.2008
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
  • Proactively identified potential problems before they escalated, addressing them swiftly and effectively to minimize negative impact on daily operations.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
  • Assisted in strategic planning efforts within the organization by providing valuable insights based on experience leading teams within similar industries.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Analyzed and reported on key performance metrics to senior management.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Completed bi-weekly payroll for Number employees.
  • Interceded between employees during arguments and diffused tense situations.

Education

No -

Northern Illinois University
Dekalb, IL

No -

Illinois State University
Normal, IL

Yes - General Studies

Glenbard North High School
Carol Stream, IL
06.1978

Skills

  • Teamwork and collaboration
  • Willing to learn
  • Attention to detail
  • Team leadership
  • Customer service
  • Friendly and courteous
  • Excellent communication
  • Detail-oriented
  • Work prioritization
  • Punctual and reliable
  • Quality control
  • Order fulfillment
  • Warehouse safety
  • Safety regulations adherence
  • Problem-solving
  • Multitasking and organization
  • Workplace cleanliness
  • Basic math
  • Barcode scanning
  • Pallet jack experience
  • Workload prioritization
  • Team collaboration
  • Safety compliance
  • Hand-eye coordination
  • Manual dexterity
  • Order verification

Accomplishments

I received numerous awards and incentives in all my career positions. I have never been disciplined or removed from the many jobs I have held. I have an extensive background in training and personnel development and supervisory skills.

Timeline

Fulfillment Associate

Amazon
03.2022 - 06.2024

Human Resources Specialist

Dept. of Veteran Affairs
04.2014 - 08.2019

Human Resources Specialist

United States Postal Service St Service
06.2008 - 04.2014

Supervisor of Operations

United States Postal Service, USPS
08.1996 - 06.2008

No -

Northern Illinois University

No -

Illinois State University

Yes - General Studies

Glenbard North High School

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Mary Ann Gocha