Maryann Grace
Overland Park,KS
Summary
Expertise in project management within the healthcare industry, successfully implementing comprehensive project plans and managing client relationships. Demonstrated success in identifying potential roadblocks and deploying strategies that align project objectives with client needs, resulting in consistent client satisfaction.
Overview
27
27
years of professional experience
Work History
Project Manager
Verisys (formerly Aperture Health)
Leawood, Kansas
04.2021 - Current
- Lead projects for large and small healthcare payers and intermediaries in the nation including United HealthCare, Optum, Coventry and Fidelity.
- Managed up to 13 projects simultaneously, overseeing timelines from 30-day implementations to year-long initiatives, ensuring adherence to key milestones in technical development and production support.
- Developed project plans and detailed requirements tailored to stakeholder and client needs, delivering projects within scope and budget while achieving desired outcomes.
- Define project roles and responsibilities in close collaboration with clients, including project scope and objectives to ensure a cross-functional understanding across project teams.
- Executed ongoing project tracking through clear and concise status reports, facilitating transparency and timely updates for stakeholders.
- Proactively identify potential roadblocks and track project member progress against the documented commitments.
- Achieved excellent post-implementation ratings from external clients.
Senior Solution Services Analyst
Aperture Health
Leawood, Kansas
07.2018 - 04.2021
- Managed 30+ healthcare client groups for web and data production support.
- Engaged with clients daily to resolve issues and address inquiries regarding products and services.
- Participate in client implementations including contract/SOW review to ensure results and support match client expectation for the duration of service.
- Performed Root Cause Analysis for clients and management to identify process improvements.
- Monitored and ensured compliance with product and service performance standards and Service Level Agreements.
- Executed monthly projects involving JSON data files for CMS, enhancing data management for United Healthcare and Optum.
- Formerly UnitedHealth Group / Optum
Volunteer Coordinator
Blessings Abound
Overland Park, KS
09.2016 - 07.2018
- Recruited, placed, and coordinated support for 180+ volunteers, enhancing operations at not-for-profit Christian donation center and thrift store.
- Increased weekly volunteer headcount by 25% over 12 months, strengthening volunteer engagement.
Event Manager
Metro Lutheran Ministry
Kansas City, MO
01.2016 - 09.2016
- Doubled net proceeds of long-standing fundraising event by developing new strategy and leading volunteer base.
- Constructed new website, overseeing design, copy, image content, testing, and maintenance.
Director of Missional Life/Missional Life Coordinator
Atonement Lutheran Church
Overland Park, KS
10.2008 - 12.2015
- Collaborated with 15+ organizations to coordinate events, enhance outreach, and drive fundraising efforts.
- Oversaw $90K budget in 2015, managing grant reviews and allocations to support program initiatives.
Distribution Supervisor
RH Donnelley Publishing & Advertising
Overland Park, KS
08.2004 - 08.2007
- Managed distribution of 150 Embarq/AT&T directories, planned demand for initial and secondary supply, and coordinated activities of three distribution vendors.
- Formerly Sprint Publishing & Advertising
Project Manager
RH Donnelley Publishing & Advertising
Overland Park, KS
09.2002 - 08.2004
- Developed and maintained web-based application to streamline housing product change information access.
- Engineered directory change process to enhance cross-departmental communication efficiency.
- Formerly Sprint Publishing & Advertising
Directory Requirements Supervisor
RH Donnelley Publishing & Advertising
Overland Park, KS
10.2001 - 09.2002
- Developed and maintained directory requirements for 285 directories, including white pages (EAS), Local Service Provider pages, and NPA Relief.
- Formerly Sprint Publishing & Advertising
Publishing Planning Supervisor
RH Donnelley Publishing & Advertising
Overland Park, KS
10.2000 - 10.2001
- Administered the printer planning and quality for 285+ yellow page directories that included print vendor management.
- Formerly Sprint Publishing & Advertising
Extended Area Service Analyst
RH Donnelley Publishing & Advertising
Overland Park, KS
06.1999 - 10.2000
- Developed and organized a newly created position to manage white page listing requirements.
- Analysis and subsequent changes produced savings of 100K in the first year.
- Formerly Sprint Publishing & Advertising
Education
Bachelor of Arts - Economics-Business, Management & Marketing
Bethany College
Lindsborg, KSSkills
- Short and Long Term Project Leadership
- Process Improvement
- Time Management
- Complex Communication
- Risk Management
- Adaptability
- Negotiation
- Client Onboarding
- Cross Functional Leadership
- Conflict Resolution
- Client Testing and Production Support
- Time-based Issue Analysis
- Problem Solving
- Vendor Management
- Volunteer Coordination
- Project Management Applications
- Ticketing Systems
- Workflow Applications
- Website Maintenance
- MS Office
- Google Workspace
- Salesforce
- Confluence
Awards
- RH Donnelley Chairman Award Winner, 2005
- RH Donnelley Chairman Award Winner, 2003
Timeline
Project Manager
Verisys (formerly Aperture Health)
04.2021 - Current
Senior Solution Services Analyst
Aperture Health
07.2018 - 04.2021
Volunteer Coordinator
Blessings Abound
09.2016 - 07.2018
Event Manager
Metro Lutheran Ministry
01.2016 - 09.2016
Director of Missional Life/Missional Life Coordinator
Atonement Lutheran Church
10.2008 - 12.2015
Distribution Supervisor
RH Donnelley Publishing & Advertising
08.2004 - 08.2007
Project Manager
RH Donnelley Publishing & Advertising
09.2002 - 08.2004
Directory Requirements Supervisor
RH Donnelley Publishing & Advertising
10.2001 - 09.2002
Publishing Planning Supervisor
RH Donnelley Publishing & Advertising
10.2000 - 10.2001
Extended Area Service Analyst
RH Donnelley Publishing & Advertising
06.1999 - 10.2000
Bachelor of Arts - Economics-Business, Management & Marketing
Bethany College