Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Harrell

Monroe,NC

Summary

Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations. Professional clerk with comprehensive experience in administrative tasks and office management. Skilled in data entry, record keeping, and customer service, ensuring smooth and efficient operations. Strong focus on team collaboration, adaptability to changing needs, and achieving results. Reliable with excellent organizational skills and proactive approach to problem-solving.

Overview

9
9
years of professional experience

Work History

Sales Service & Distrubution Clerk

United States Post Office
05.2019 - Current
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
  • Assisted with onboarding of new employees.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Medical Assistant/ Flow Manager

Atrium Health
03.2019 - 05.2019
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Back Office Medical Assistant

Atrium Health
01.2018 - 03.2019
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Placed laboratory tests and scan results in EMR for provider review.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Optimized appointment scheduling to reduce wait times and maximize physician availability.
  • Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.
  • Assisted office manager with tracking inventory and restocking examination rooms and stations.
  • Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
  • Streamlined back office operations for increased efficiency by implementing new organizational systems.

Back Office Medical Assistant

Ballantyne Family Practice
01.2016 - 01.2018
  • Placed laboratory tests and scan results in EMR for provider review.
  • Created new patient charts and scanned documentation before and after appointments into EHR system.
  • Maintained vendor spreadsheet with contact information for easy use by administrative and clinical staff.
  • Promoted a welcoming atmosphere for patients through exceptional customer service skills and professional demeanor.
  • Ensured compliance with HIPAA regulations through meticulous handling of sensitive patient information.
  • Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
  • Optimized appointment scheduling to reduce wait times and maximize physician availability.
  • Increased accuracy of diagnostic testing by diligently following laboratory protocols and handling specimens appropriately.

Education

Limited Scope X-Ray Tech With Medical Assisting

Kaplan College
Vista, CA
08-2010

Skills

  • Telephone Etiquette
  • Customer Satisfaction
  • Cash Handling
  • Cash Management
  • Administrative Support
  • Filing systems
  • Database entry
  • Administrative tasks
  • Prioritization
  • Relationship Building
  • File Maintenance
  • Document Management

Timeline

Sales Service & Distrubution Clerk

United States Post Office
05.2019 - Current

Medical Assistant/ Flow Manager

Atrium Health
03.2019 - 05.2019

Back Office Medical Assistant

Atrium Health
01.2018 - 03.2019

Back Office Medical Assistant

Ballantyne Family Practice
01.2016 - 01.2018

Limited Scope X-Ray Tech With Medical Assisting

Kaplan College

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Maryann Harrell