Mary Ann Henry Ingalls
retired
Biwabik,MN
Summary
Proven track record in enhancing customer satisfaction and loyalty, demonstrated during tenure as a cashier. Skilled in operating POS systems and managing financial transactions with high accuracy, coupled with a strong work ethic and exceptional customer service abilities. Mentored new staff, contributing to a 20% increase in team efficiency.
Overview
5
5
years of professional experience
Work History
Cashier
Super One Foods
06.2020 - 10.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Managed approximately 20 per day from customers
Cashier
Friendly Mart
06.2019 - 04.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Improved store atmosphere with thorough and prompt cleaning of the checkout area.
- Contributed to a clean and safe shopping environment, performed regular sanitation of the checkout area.
- Greeted customers and responded promptly to customer needs.
- Managed approximately 20 per day calls from customers .
Cashier
Giddy Up & Go D
11.2018 - 03.2019
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Contributed to a clean and safe shopping environment, performed regular sanitation of the checkout area.
- Managed Approximately 20 calls per day from customers
Education
Associate of Science - Certified Medical Assistant
11.2015
Associate of Science - Medical Assisting
05.2015
Associate of Science - Medical Office Administration
05.2014
No Degree - Diploma in Medical Coding
05.2014
No Degree - Certificate in Medical Insurance
05.2013
No Degree - Certificate in Phlebotomy
05.2013
No Degree - CRC Silver Certificate
04.2012
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
Timeline
Cashier - Super One Foods
06.2020 - 10.2023
Cashier - Friendly Mart
06.2019 - 04.2020
Cashier - Giddy Up & Go D
11.2018 - 03.2019
Wayne Community College - Associate of Science, Certified Medical Assistant
Wayne Community College - Associate of Science, Medical Assisting
Wayne Community College - Associate of Science, Medical Office Administration
Wayne Community College - No Degree, Diploma in Medical Coding
Wayne Community College - No Degree, Certificate in Medical Insurance
Wayne Community College - No Degree, Certificate in Phlebotomy
Wayne Community College - No Degree, CRC Silver Certificate
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