MaryAnn Herrera
Cedar, Creek,TX
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Attentive [ with over four years of experience facilitating shipment of letters and packages to domestic and international recipients. Highly proficient in mail regulations and postage limitations. Successful in recommending strategies to improve customer service and sales desk operations. Determined [Customer service] with [ in mail and parcel delivery. Expert in building positive relationships with customers and mentoring new hires on standard policies, procedures and related federal guidelines. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
34
34
years of professional experience
Work History
Customer Service Specialist Head Cashier
Family Dollar Stores Inc
07.2014 - 12.2023
- Handled cash with high accuracy and took care to check bills for fraud.
- Maintained accurate records of customer transactions for reporting purposes.
- Counted money in drawers at beginning and end of each shift.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Assisted in inventory management by accurately tracking stock levels and replenishing merchandise as needed.
Assistant Store Manager
Sac -Pac Store
04.1999 - 02.2005
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Mail Clerk
Texas Mailhouse Inc
02.1998 - 01.2001
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Created and distributed shipment invoices to maintain accurate account balances.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
- Labeled packages with clear, correct information to reduce mailing errors.
- Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
- Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
Mail Clerk
Aus-Tex Mailing And Printing
Austin, TX
01.1990 - 04.1995
- Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
- Created and distributed shipment invoices to maintain accurate account balances.
- Maintained accurate records of incoming and outgoing mail for reliable reference.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
Education
GED -
Austin High School
Austin, TXSkills
- Line Management
- Federal guideline proficiency
- Distribution Services
- Office Administration
- Team Collaboration
- Deadline Management
- Customer Service
- Route Planning
- Document Scanning
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Specialist Head Cashier
Family Dollar Stores Inc
07.2014 - 12.2023
Assistant Store Manager
Sac -Pac Store
04.1999 - 02.2005
Mail Clerk
Texas Mailhouse Inc
02.1998 - 01.2001
Mail Clerk
Aus-Tex Mailing And Printing
01.1990 - 04.1995
GED -
Austin High School