Mary Ann Hilderbrand
Guilford,United States
Summary
Dynamic professional seeking a challenging opportunity to leverage skills and experience in a new role. Recent economic shifts necessitate a search for a position that aligns with financial needs while providing the chance to contribute effectively to organizational goals. Proven ability to adapt and thrive in changing environments, demonstrating a strong commitment to driving results and managing essential repairs and improvements. Eager to bring expertise and dedication to a forward-thinking company.
Overview
52
52
years of professional experience
Work History
Property Manager
- Current
- In charge of 6 private properties for a business man and his family. I take care of everything needed to maintain and service his properties which are all for personal use, including Recreational Vehicles, cars, etc. I act also as a personal assistant when needed tending to all their personal requests and needs. I also cook for them when needed. I thoroughly enjoy working for this family but my age and recent surgery cannot allow me to conduct all the business my boss needs. I am used to working long hours but a lot of the hours here are in need of a lot of physical work such as cleaning, maintaining vehicles, etc.
General Manager
Moosehead Cottage Resort Owners Association
12.2018 - 10.2023
- MANAGE AND OVERSEE all operations for the resort. Personally handle all accounting aspects to include and not limited to invoicing, and payments, tax preparation, submission and payments for the non-profit end year tax, employee liabilities and sales tax to the State of Maine. I developed a chart of accounts and budget plans with the use of Quickbooks on line for Mac. I manage all aspects of payroll with Quickbooks Payroll Core. I am responsible for tracking all timeshare ownership and prepare property deeds for the timeshares along with the Real Estate Transfer Tax Declarations. I do the marketing to ensure the rental cabins are continuously rented out. Manage the housekeeping to ensure the cleanliness and sanitation of each cabin is done as soon as a guest departs. Was in charge of purchasing all supplies and materials needed for the resort. My priority was to ensure a fully booked resort which has 17 log cabins. I took over the resort which was in need of major maintenance and financial improvements. I had absolutely nothing to help me understand the particular aspects of the resort, thus I developed new rules, guidelines and a contingency book. I developed a marketing strategy to ensure revenue increase by building a new website and creating brochures, working with google analytics, promoting through Airbnb and joining the Maine Tourism Association. I increased sales by 98% in three years and continued to work during the pandemic by a no contact service while following CDC guidelines.
- I take pride in having created an amazing team of people that work well together and help me every day in accomplishing my goals.
- From the time I was employed to present I have obtained a majority of my personal goals in the redevelopment of the resort. The following are just a few of these accomplishments: 1. Created a maintenance program to repair and update the resort as funds permitted 2. Changed the indoor pool to work with salt instead of chemicals, thus reducing costs of heating, electricity, maintenance as well as keeping the pool perfectly balanced and bacteria free 3. Changed the indoor pool to work with salt instead of chemicals, thus reducing costs of heating, electricity, maintenance as well as keeping the pool perfectly balanced and bacteria free 4. Organized events such as open house and entertainment to draw new buyers and renters with success. 5. Revamped all cleaning guidelines to ensure spotless and sanitized log cabins as our Google review show over the past two years. 6. Organized events such as open house and entertainment to draw new buyers and renters with success. 7. Obtained for free, heated satellite dishes and digital receivers from AT&T to bring digital TV to every cabin and saved $700 a month in costs from previous contract 8. Brought Fiber Optic Internet and a VOIP professional telephone system for the entire resort saving $1500 a month in telephone bills. 9. Developed a marketing strategy to ensure revenue increase by personally building a new website and creating brochures, working with google analytics, promoting through Airbnb and joining the Maine Tourism Association. 10. Organized events such as open house and entertainment to draw new buyers and renters with success.
Director of Dining Services, Executive Chef
The Academy at Penguin Hall
07.2016 - 11.2018
- MANAGE AND MAINTAIN operations for the dining services of a private high school. Personally opened the first school year dining services and PLAN MENUS utilizing USDA school lunch guidelines in order to provide healthy choices for young women 14 to 18 years of age. DEVELOPED COST CARDS AND NUTRITION INFORMATION for meals prepared. CREATED A POWER PACKED SALAD BAR to include vegan and vegetarian options while at the same time providing the necessary daily nutrition values required. All scratch kitchen, provide gourmet lunch meals for 170 persons on a daily basis. All meals served in a bistro type atmosphere utilizing all ceramic plates, real glassware and silverware. Minimum waste by ensuring proper food preparation and costs. All food was from local sources with preference to local farms. MANAGE ALL CATERING events including high profile events for the school by developing the menus and personally preparing all food items as well as organizing logistics, decorations and set up involved. A portfolio of my work is available upon demand.
- Maintained INVENTORY AND COST CONTROL. Responsible for all PURCHASES AND FOOD ROTATIONS. Personally responsible for enforcing all state regulations for food sanitation as required.
Kitchen Manager Executive Chef
UNITED STATES AIR FORCE
09.2008 - 06.2016
- Executive chef - organized, MANAGED AND MAINTAINED day-to-day kitchen operations for an international collocated kitchen/dining facility that routinely handles over 250 guests/patrons daily for the La Bella Vista Collocated Club, Aviano AF Base Italy. Organized and prepared menus, recipes and meals, as well as logistics and settings for large catered events which included retirement ceremonies, graduation ceremonies, AF Ball, Firefighter Ball, visits from distinguished members of the government, celebrities and the civilian community as well as hundreds of events throughout the year. Provided excellent customer service by ensuring top quality menu items and fast and timely serving to the satisfaction of the customers. Addressed problems quickly and efficiently in a stressful and quick paced environment. ORGANIZED, TRAINED AND HIRED staff to work as a team and managed over 20 employees. TRAINED employees in all areas of food service to ensure that the entire team was knowledgeable in all aspects of the operation. Responsible for budgeting by creating food cost cards and maintaining standard costs of goods through portion control and continuous updates of product cost. Maintained inventory management by implementing efficient stock control and food assessment. Enforced all state and company policies and procedures for sanitation and food quality by following the TRI SERVICE FOOD CODE regulations. CERTIFIED SERV-SAFE on a managerial level. Augmenter of staff shortages as cashier supervisor, caterer, and assistant manager. EXECUTED BUDGET of 1.3M fiscal year 2014 and maintains an average food cost of 38% according to Golden Eagle standards making the club one of a handful of clubs worldwide profiting in food sales. Maintain evacuation point during emergency situations to provide meals, recreation and safe environment for children and youth. DEVELOPED a contingency plan in the event of a real world event to provide meals to the base populace. Reviewed FINANCIAL STATEMENTS AND ANALYZED them in order to maintain BUDGETS and ensure business continued to be profitable by developing recommendations and presentations to assist in correcting deficiencies while at the same time enhancing operations Responsible for high volume day to day operations which have catered a constantly rising number of patrons on a daily basis.
- Ensured staff selection and schedules were prepared to allow for lowest cost possible in manpower without hindering day to day performance. Communicated with club manager on a daily basis on advising how to reach budget goals and reduce labor and food costs.
- DEVELOPED catering protocol and menus which increased overall revenue, including off site catering for over 900 people which is an ongoing catering event each year and in house private functions which included Distinguished Visitors, high military visitors, diplomats and show business personalities. Led and built a fantastic TEAM to develop new menus and recipes to appeal to a variety of patrons with expertise in Kosher food preparation, Middle Eastern specialities and Indian Food as well as Italian Cuisine.
- PREPARED JUSTIFICATIONS and job descriptions for new positions and requested authorized billets as funding permitted and requirements needed. REVIEWED MANPOWER to ensure that all positions worked to full capacity.
- PLANNED, COORDINATED AND LEAD efforts to prepare for internal and external assessments by implementing regulations as required by Air Force Instructions to protect our base populace from any possible threats to ensure meals and food were available to the Airmen.
- Performed a wide range of ANALYTICAL STUDIES and prepared projects for management improvements by keeping realistic food production logs and waste logs. Certified Chef of the Italian Federation of Italian Chefs. A portfolio of my work is available upon request.
Sales Broker/Representative
Self Employed
01.2000 - 01.2016
- I worked as a sales person on weekends and nights for various companies present in the Aviano Italy Base Exchange and the DECA commissaries. I was a top sales person for Apple computers and certified as an Apple Product Professional. I gave technical assistance, product advice to customers as well as preparing displays and sales events. Provided APPLE SOFTWARE TRAINING to customers transitioning to Apple products. SET UP NETWORKING SYSTEMS for various customers. Worked closely with the store manager in preparation of orders. My constant presence, and EXCELLENT CUSTOMER SERVICE ensured top sales for the store. Ms Sabina Brink who was the manager at the time and one of my references below may be contacted for details and job performance.
- As a SALES REPRESENTATIVE FOR FOOD COMMODITIES serving the US Military overseas, I maintained Planograms within the store and ensured constant rotation of product. Ensured that all product was ordered as needed in a Superstore commissary. Controlled returns and markdowns for my companies. Worked closely with the store director in preparation of orders. The majority of communications and work was done remotely from my home office and through the internet.
Marketing Director
UNITED STATES AIR FORCE
06.2006 - 09.2008
- CONCEIVED, DEVELOPED AND IMPLEMENTED media - published and distributed promotional materials for customer relations together with an outstanding team of designers. Developed GRAPHIC DESIGNS, POWER POINT presentations, posters, flyers, marquee communications and PRODUCED radio advertising as well as the Right Start Services PRESENTATION for newcomers to Aviano. Received a General Eubank Award special recognition as one of the key developers for the website design and layout. Responsible for commercial sponsorship which permitted numerous base wide events to be held for the entire base population such as the first Aviano Marathon and Exchange Car Sales sweepstakes. Developed the new base paper 'Compass' inserts for the 31 Services Squadron now the Force Support Squadron. Provided photo shoots of various events on the base including those for Distinguished Visitors. BUDGETED material costs and reviewed purchases made with NAF and APF purchase cards. ANALYZED base wide information for census information then forwarded to the competent departments. Worked closely with the BASE TRAVEL AGENCY to develop new travel posters and publicity as well as promoting local and international vacation trips. MAINTAINED AND KEPT RECORDS AS A FUNCTIONAL AREA RECORDS MANAGER (FARM) for the Air Force Records Information Management Systems (AFRIMS).
Recreation Assistant/Manager
UNITED STATES AIR FORCE
01.2003 - 05.2006
- MANAGED ACCOUNTING functions to include cashier supervisory functions, gambling/ gaming equipment and services, slot harvest, balancing end of day and costs of goods. MANAGED employee payroll, prepared SCHEDULES, conducted TRAINING, assisted in food operations and PROBLEM SOLVING. ORGANIZED AND MANAGED recreational events for the base populace. Coordinated Bowling leagues. Catered Youth Birthday Parties. Organized Youth leagues and special events. Assured that our team kept all equipment functional and made necessary purchases for the full functionality of the center. Acted as FARM (Functional Area Records Managers). Assisted in the bar operations that were available at the time in the bowling center MANAGING ALL PURCHASES AND INVENTORY. Reviewed BUDGETS, FIVE YEAR PLANNING AND FINANCIAL STATEMENTS. Trained in use and held both APF and NAF government purchase cards.
Buyer
Navy Exchange Resale System
01.1974 - 10.1986
- Held SECURITY CLEARANCE to know movements of ships as a BUYER for retail products sold onboard every vessel of the Sixth Fleet in the Mediterranean and the Navy Exchange stores in Naples, Rota Spain, Gaeta, Pinetamare, La Maddalena and Souda Bay Greece. MANAGED all Purchases of retail goods, coordinated deliveries and international shipping, ensured PRICE GUIDE MANAGEMENT, and product rotation. Arranged and prepared individual requests for specialized VIP requirements on board ships. Responsible for over $5M annual PURCHASES, including Military Uniform sales, Electronics, Appliances, Furniture, Personal Hygiene, Food and Beverage, and Giftware departments. MANAGED INVENTORIES and performed ANALYTICAL studies to identify problem areas and allocate funds to avoid ongoing problems. PREPARED AND CONTROLLED BUDGETS for various departments as stated above by utilizing base demographics and populace census. MANAGED A TEAM of stock control clerks and inventory clerks to assist in day to day operations and reordering. DEVELOPED AND IMPLEMENTED photographic retail catalogs to ship stores for ordering purposes. CONTROLLED INVENTORY for the departments under my responsibility. Worked with CONTRACTORS and REVIEWED CONTRACTS for retail sales on board ships and in the Navy Exchange System. Set GOALS and realistic plans to ensure a constant sales growth and submitted those GOALS to the managing authority. Performed comparison shopping to ensure the best products at the most advantageous prices to our customers. Implemented PLAN-O- GRAMS, floor planning of retail goods. BUDGETED on a yearly basis funding for retail mark downs. I was trained and used the OPEN TO BUY (OTB) management strategy to control the amount of purchases and time frame in which I could purchase to obtain projected sales and inventory.
Education
High School -
Frankfurt American High School
APO, AE, United States01.1974
No Degree -
United States Air Force
Aviano Air Base01-2003
Skills
- Advanced proficiency in all Microsoft programs, Linux and Apple programs Highly skilled in all computer use and networking Experienced in IBM AS400 Excellent typing skills over 60 wpm
- Expertise in the use of Quickbooks for business and Quickbooks Payroll Core Advanced knowledge of accounting, budgeting, invoicing and inventory management
- Trained and advanced knowledge in use of Adobe Photoshop, Illustrator and Indesign Proficient in use of professional laminators, poster printers and other equipment related to marketing
Accomplishments
- Demonstrated skill and career growth by being promoted 4 times in 3 years.
- Oversaw multiple residential family properties totaling over 18 individual units.
- Increased occupancy rates from 10% to 90% in 18 months.
- Supervised team of up to 20 staff members.
Affiliations
- Defense Acquisition University Alumni Association, Member - now expired
- Federation of Italian Chefs, Member and contributor
Certification
- Chef Certification - Federation of Italian Chefs
- Serv-Safe Certification
- Massachusetts Choke Certification and Allergan Certification for schools and restaurants
- ALICE trained for protection of schools and their students
- Apple Product Professional certification
- Air Force Supervisory Training through AE learning
- DAU (Defense Acquisition University) - ACQ 101 SECTION 322
- HBS Becoming a Manager, CLG001/004 Government Purchase Card Training
- Red Cross CPR and First Aid certification
Personal Information
- Available: to be determined
- Availability: to be determined
Type Of Work
Permanent Work Full-Time
Awards
- 2014-2009, Personally lauded and recognized multiple times by Headquarters Air Force, United States Air Force Europe, Wing Commander, Station Commander, Group and Squadron commanders
- 2013, Personally recognized by General Dempsey, US Army 18th Chairman, Joint Chiefs of Staff while he was visiting, Aviano Air Base
- 2012, Civilian of the Year, 31st Fighter Wing, Civilian of the Year, 31st Mission Support Group
- 2006, Civilian Category IV of the Quarter (3rd), 31st Services Squadron in Aviano Air Base Italy
Languages
Spanish
Full Professional
English
Native or Bilingual
French
Elementary
German
Elementary
Italian
Native or Bilingual
Timeline
General Manager
Moosehead Cottage Resort Owners Association
12.2018 - 10.2023
Director of Dining Services, Executive Chef
The Academy at Penguin Hall
07.2016 - 11.2018
Kitchen Manager Executive Chef
UNITED STATES AIR FORCE
09.2008 - 06.2016
Marketing Director
UNITED STATES AIR FORCE
06.2006 - 09.2008
Recreation Assistant/Manager
UNITED STATES AIR FORCE
01.2003 - 05.2006
Sales Broker/Representative
Self Employed
01.2000 - 01.2016
Buyer
Navy Exchange Resale System
01.1974 - 10.1986
Property Manager
- Current
High School -
Frankfurt American High School
No Degree -
United States Air Force