Hi, I’m
Maryann Katherine Redd
Jacksonville,FL
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
12
years of professional experience
1
Certification
Work History
InterSolutions
Sales Professional
08.2023 - Current
Job overview
- Engage in personalized interviews with prospective residents, understanding their needs and preferences to find their perfect fit within the community
- Accurately prepare and assist new residents with all leasing paperwork (i.e
- Lease move-in packets, applications, lease agreements, and employment and credit checks)
- Collect security deposits, rent and any other charges associated with resident move-ins
- Communicate all lease and community policies to new and current residents
- Follow up with all leads and prospects that did not lease
- Ensure apartments are move-in ready by inspecting, and adding last minute touches when appropriate
- Seek out new residents with creative marketing techniques
- Manage the lease renewal process
- Reached performance objectives and generated over $500 in sales.
- Increased market share from 35% to 94%states by effectively implementing new sales systems.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
Safegaurd Properties
Preservation Specialist
01.2017 - Current
Job overview
- Coordinate contractor assignments for cure of code violations associated with foreclosure properties providing relevant information to vendors on location
- Mitigated losses to the banking companies and investors by managing the maintenance and repair of bank owned foreclosure properties
- Review of all incoming code violations, repair orders, and demolition orders of Foreclosure properties
- Process a high volume of work orders for bank owned foreclosure properties
- Preserve and protect a portfolio of foreclosure properties from public foreclosure sale thru return to investor/insurer
- Improved overall collection condition by conducting regular inspections and addressing any conservation concerns promptly.
State of Florida
12.2022 - 04.2023
Job overview
- Documenting all communications and contacts with clients
- Managing an electronic caseload that varies based on the community needs, ensuring that accuracy levels are maintained, and cases are processed within the specified time frames set by federal and state regulations
- Computing and authorizing public assistance benefits based on financial and family status
- Reviewing and explaining the monthly benefit amount to the customer
- Staying current with changes in rules, laws, procedures, etc
- That affect timeliness and accuracy
Emergency Solutions Grant - COVID-19 (ESG-CV)
Emergency Management Specialist - Contract
07.2020 - 03.2022
Job overview
- Receive, coordinate, and distribute referrals for the Emergency Solutions Grant COVID (ESG- CV) program
- Developing emergency management standards, regulations, practices, training, and procedures
- Considerable emergency management program development experience
- Provides care and services to all patient groups: neonatal, infant, pediatric, adolescent, and adults
- Provides crisis intervention to patients/families with psychosocial needs and coordinates, facilitates development of a discharge plan of care
- Provides patient/family services via case finding referrals from physicians and healthcare team
- Strong familiarity with planning emergency and crisis management
- Excellent expertise in crisis plan implementation
- Good skills in analyzing complex issues
- Superior organizational and problem-solving skills
- Screen candidates for eligibility for the ESG-CV grant assistance and to make referrals to other resources for ineligible candidates
- Worked closely with the ESG-CV Outreach Navigation Team Lead
- Received and responded to referrals for the ESG-CV program
- Screened referrals by phone or in person, sometimes in the field
- Tracked all referrals/screenings and communicated outcomes to a referral source
- Responded to inquiries from clients and the community
- Completed referrals to other community agencies for ineligible clients
- Maintained detailed spreadsheets related to client eligibility for reporting purposes using MS Excel Pivot Tables and V-Lookups
Prudential Financial
Claims Processing Examiner (Contract)
11.2019 - 06.2020
Job overview
- Uploaded documentation and reports to corporate database system using Stars to facilitate smooth claims processing
- Maintained revenue streams by exhausting every option before offering refunds
- Completed required investigations on referred files in timely manner
- Investigated questionable claims to determine payment authorization
- Adhered to company and insurance client's guidelines in claims processes, estimate writing and claim closures
- Verified and analyzed claims settlement data to ensure validity using MS Excel pivot tables and VLookups
- Paid and processed claims within designated authority level
Florida Blue
Contract - Health Agent
08.2017 - 11.2019
Job overview
- Analyzed customer needs and matched appropriate insurance product solutions
- Presented and explained recommended product solutions, including benefits, features, company services, operation processes, present alternatives as appropriate
- Facilitated application process, advise customers of eligibility, and follow established procedures to adhere to department and federal guidelines
- Promoted and facilitated APO (Automated Payment Options) enrollment and set up
- Reviewed with and delivered product fulfillment materials to customers
- Maintained inbound availability to support telephone service levels and customer satisfaction
- Adhered to call scripts and sales processes including documentation in contact management system
- Ensured all compliance regulations were met
- Achieved or exceeded sales quotas across product lines using acquired product knowledge and selling skills
NSC Technologies
Safety - Concurrent and Contract
12.2016 - 08.2019
Job overview
- Active DBIDS- OSHA 10 Maritime fire-watch safety watches for fire hazards in the workplace while work is performed by other employees
- Maintained the conditions and requirements stated on the Hot work permit
- Kept area clean and free of debris
- Cleaned up workspace at the end of each shift
- Kept flammable materials from ignition sources
- In the event of fire, extinguish it immediately or turn a fire alarm on
- Call 911 or the emergency alarm number
- Stop operations if you find any hazardous condition original location
- Shipfitter helper in establishing reference points on structural member or steel parts to indicate bending, cutting, drilling and other machining necessary to fabricate steel into ship members holds workpieces during welding operations
Citra Health Solutions
Accounts Analyst (Contract)
02.2016 - 12.2016
Job overview
- HIPPA EDI transactions review aging reports edit accordingly by pivot table data sheets and initiate calls to customers with past due balances to arrange for payment
- Initiated collection calls to major account customers, research and resolve past due/billing issues on complex accounts that have resulted in delinquent payment
- Resolved customer complaints and research account discrepancies, analyzed receivables data for customers
- Maintain current knowledge of policies, rules, laws that govern child welfare
- Assisting Amerihealh Caritas plan members highly developed Cultural Awareness and Sensitivity
- Comprehensive knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software, including Word, Excel, and other MS Office products
- Forecast cash collections, evaluating and escalating issues to appropriate internal and external contacts SAP financial solutions
- Performed routine accounting reconciliations, reduced account aging and established clear and concise communications, participated presentations of account receivables information
- Maintained call logs and expected payment dates
- Evaluated if credit or debits need to be issued and rationalized payment plans with customers
Contract - UHS
Sterile Processor
06.2015 - 12.2015
Job overview
- Warehouse setting functions included sterilization of instruments and equipment inventoried, decontaminated, assembled, inspected, packaged, sterilized, and traced in a quality/timely manner throughout the warehouse
- Performed daily quality control tests
- Ensured that these responsibilities were carried out according to established directions designated in procedure manual
- Functions as a team member, supporting department activities providing for optimal instrument and equipment processing
- Functions as a patient advocate
- Performed delegated activities to support the facility team in the care of the patient
PHH Mortgage
Loan Processor
10.2012 - 02.2013
Job overview
- Insurance and Title review or contacting agency for documents
- Accurate packaging of all loans originated by loan officers
- Gathered information and moved each file from pre-approval to closing
- Input proper loan information into the system for processing
- Ensured loan documentation is complete and accurate Verified and complied with company policy
- Analyzed loan documents including income credit appraisal and title insurance ultimately preparing application for submittal to underwriting
Education
University of PhoenixJacksonville, FL
Bachelor of Criminal Justice from Administrative Management
06.2016
Walden UniversityMinneapolis, MN
Bachelor of Science from Health Administration
06.2024
University Overview
- Completed professional development in [Subject]
Skills
- Case Planning
- Ethical Practice
- Policy Knowledge
- Regulatory understanding
- Progress Monitoring
- Legal Compliance
- Service Coordination
Certification
- Pharmacy Technician, FSCJ, 2023
- 2-40 Health Agent, Licensed Health Agent.
Timeline
Sales Professional
InterSolutions
08.2023 - Current
State of Florida
12.2022 - 04.2023
Emergency Management Specialist - Contract
Emergency Solutions Grant - COVID-19 (ESG-CV)
07.2020 - 03.2022
Claims Processing Examiner (Contract)
Prudential Financial
11.2019 - 06.2020
Contract - Health Agent
Florida Blue
08.2017 - 11.2019
Preservation Specialist
Safegaurd Properties
01.2017 - Current
Safety - Concurrent and Contract
NSC Technologies
12.2016 - 08.2019
Accounts Analyst (Contract)
Citra Health Solutions
02.2016 - 12.2016
Sterile Processor
Contract - UHS
06.2015 - 12.2015
Loan Processor
PHH Mortgage
10.2012 - 02.2013
University of Phoenix
Bachelor of Criminal Justice from Administrative Management
Walden University
Bachelor of Science from Health Administration
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