Summary
Work History
Education
Skills
Timeline
Generic

Mary Ann Kay

Kissimmee,FL

Summary

Customer-Focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs. Committed to executing sales, service and customer experience initiatives driving strong sales.

Work History

Sales Associate

China Pavilion at Epcot, Disney World
  • Helped customers locate products and checked store system for merchandise at other sites
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions about sizing, accessories and merchandise care.

Assistant Store Manager

Speedway, Kissimmee
  • Responded to customer concerns, working with manager to significantly raise customer ratings
  • Facilitated talent development to drive performance excellence and promote associate's professional growth
  • Walked through store to identify and proactively resolve issues negatively impacting operations

Store Supervisor

Wilderness Lakes Country Store, Menifee, CA
  • Evaluated and addressed cleaning and stock levels through regular walk-throughs of departments
  • Examined incoming inventory and merchandised shelves
  • Liaised with store manager to set up visually appealing layout for store merchandise
  • Audited incoming shipments against purchase orders to verify accuracy and quality standards are met

Personal Banker

Wells Fargo, Murrieta, CA
  • Networked to increase client base and encourage existing clients to expand financial portfolios
  • Promoted financial products by maintaining excellent service offering knowledge
  • Performed vault duties to handle large deposits and distribute currency to coworkers
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies
  • Worked closely with management to strategize sales techniques to increase branch production

Department Manager

Robinsons May, Santa Barbara, CA
  • Developed employee culture focused on equipping employees to independently meet customer needs
  • Developed strategies to improve customer service and increase sales by 10% within 6 months.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet demands
  • Joined with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Education

High School Diploma -

Lynwood High School
Lynwood, CA

Skills

  • Excellent people skills and sales expertise
  • Cash Handling and Cash Register Operation
  • Multi-tasking strength
  • Exceptional customer service
  • Problem-solving skills
  • Goal-Oriented
  • POS System Operation
  • Flexible Schedule
  • Merchandise Display
  • Inventory control procedures

Timeline

Sales Associate

China Pavilion at Epcot, Disney World

Assistant Store Manager

Speedway, Kissimmee

Store Supervisor

Wilderness Lakes Country Store, Menifee, CA

Personal Banker

Wells Fargo, Murrieta, CA

Department Manager

Robinsons May, Santa Barbara, CA

High School Diploma -

Lynwood High School

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Mary Ann Kay