Maryann Kelsey
McDonough,GA
Summary
Dedicated and detail-oriented professional with diverse experience across customer service, traffic control, warehousing, funeral service, and driving. Adept at managing operations, ensuring safety, and fostering excellent customer relations. Known for effective communication, reliability, and a hands-on approach to problem-solving. Motivated to contribute effectively in any environment and deliver results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Field Supervisor
Southeastern Traffic Supply
Mableton, GA
06.2022 - Current
- Oversee road safety for construction crews, managing traffic flow and ensuring compliance with safety regulations
- Supervise work zones, ensuring safe traffic control setups that minimize disruptions and hazards
- Liaise with clients to ensure projects run smoothly, keeping a safe environment and on-time project completion
Security
PSI Security
Atlanta, GA
02.2022 - 05.2022
- Patrol and check premises on foot to keep a safe and secure environment, by verifying identity of individuals entering the premises
- Protect property and assets by implementing security measures and protocols
- Investigate and report any suspicious activities or incidents, by writing detailed reports and support exact records of shift activities
- Provide excellent customer service to clients, employees, and visitors
Warehouse Associate
Amazon
Doraville, GA
10.2021 - 02.2022
- Efficiently scanned and organized packages for sorting and delivery, improving operational efficiency
- Met or exceeded scanning targets, processing15 packages within20 minutes
- Ensured correct labeling and proper package handling to minimize delivery errors and improve customer satisfaction
Customer Service Representative
Elite Line Services
Atlanta, GA
08.2016 - 08.2021
- Aided passengers by loading luggage, helping smooth transitions between terminals
- Ensured proper luggage routing through scanning, reducing delays, and increasing operational efficiency
- Delivered high-quality customer service by guiding passengers through airport processes and addressing inquiries promptly
Driver
Golden Gate of America, LLC
College Park, GA
04.2013 - 09.2016
- Managed the handling and return of rental cars, ensuring vehicles were cleaned, fueled, and ready for the next customer
- Delivered cars to customers in excellent condition, upholding company standards for cleanliness and maintenance
Education
Criminal Justice Coursework
Bauder College
Atlanta, GAAssociate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Lithonia, GA11.2021
High School Diploma -
Booker T. Washington High School
Atlanta, GA05.2008
Skills
- Traffic Control & Safety
- Customer Service & Relationship Building
- Warehouse Operations & Efficiency
- Problem Solving & Critical Thinking
- Strong Communication & Teamwork
- Driving & Delivery Experience
- Attention to Detail & Time Management
Certification
- Traffic Control Technician (Certified January2023 – January2027)
- Traffic Control Supervisor (Certified January2023 – January2027)
Assessments
- Work Style – Proficient
- Reliability – Proficient
- Customer Service – Proficient
Timeline
Field Supervisor
Southeastern Traffic Supply
06.2022 - Current
Security
PSI Security
02.2022 - 05.2022
Warehouse Associate
Amazon
10.2021 - 02.2022
Customer Service Representative
Elite Line Services
08.2016 - 08.2021
Driver
Golden Gate of America, LLC
04.2013 - 09.2016
Associate of Science - Mortuary Science
Gupton Jones College of Funeral Service
Criminal Justice Coursework
Bauder College
High School Diploma -
Booker T. Washington High School