Mary Ann Lane
San Francisco,CA
Summary
. Highly knowledgeable in real estate documentation, title examination, and record searching. Skilled at analyzing legal documents for accuracy and completeness, ensuring compliance with local, state, and federal regulations. Strengths include exceptional organizational abilities, strong attention to detail, and effective communication skills. Contributed to streamlining document processing procedures, enhancing operational efficiency in previous roles.
Overview
21
21
years of professional experience
Work History
Title Operations Manager
Old Republic Title
05.1998 - 04.2009
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Title Manager
Fidelity National Title Insurance Company
San Francisco, CA
01.1994 - 05.1998
- Processed and maintained title files, implementing security measures to protect data.
- Developed policies and procedures for operational activities within the department.
- Prepared presentations outlining progress updates on key projects or initiatives.
- Provided guidance and training to junior team members on best practices related to their roles.
- Collaborated with other departments to resolve issues that may arise between teams.
- Maintained regular communications with clients to discuss and resolve issues.
- Oversaw the recruitment process for new hires.
Title Officer
Fidelity National Title Insurance Company
San Francisco, CA
03.1988 - 12.1994
- Researched public records to provide accurate information about titles and related matters.
- Provided guidance on best practices for handling complex real estate transactions involving multiple parties.
- Together with my supervisor created intensive crash course for training title examiners in one week
- Produced Preliminary Title Reports
- Interfaced with escrow staff
- Trained new hires
- Gave customer preseentations
Education
Some College (No Degree) - English
University of San Francisco
San Francisco, CATimeline
Title Operations Manager
Old Republic Title
05.1998 - 04.2009
Title Manager
Fidelity National Title Insurance Company
01.1994 - 05.1998
Title Officer
Fidelity National Title Insurance Company
03.1988 - 12.1994
Some College (No Degree) - English
University of San Francisco
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