MaryAnn Mares

Processed complex eligibility determination for multiple income support programs. Interviewed clients, clerical work, customer service and/or data entry. Extensive personal computer and phone usage. Provide employment assistance to a diverse population. Provided case management in compliance with federal and state regulations, performance measures, and mandated timeliness. Coordinated client utilization of multiple public assistance programs which may contain conflicting eligibility criteria.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Supported office staff and operational requirements with administrative tasks.
• Maintained current and accurate medical records for patients.
• Performed various administrative tasks by filing, copying and faxing documents.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

• Maintained clean, safe, and well-organized patient environment.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
• Built strong relationships with clients to deliver emotional support and companionship.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
• Scanned medical records in digital format for easy retrieval and accessibility.
• Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
• Maintained patient confidence by keeping patient records information confidential.
• Supported medical staff by providing organized and accurate medical records.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Checked patient insurance, demographic, and health history to keep information current.
• Helped patients complete necessary medical forms and documentation.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Managed multi-line phone system and pleasantly greeted patients.
• Organized paperwork such as charts and reports for office and patient needs.

• Interacted with customers by phone, email, or in-person to provide information.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Answered multi-line phone system and enthusiastically greeted callers.
• Directed incoming calls to internal personnel and departments, routing to best-qualified department.
• Maintained clean reception area to promote positive, professional environment for clients.