Maryann Mastrovincenzo
Bronx,NY
Summary
Versatile Bartender with many years of hands-on experience using correct techniques and liquid measurements to expertly prepare alcoholic drinks. Creative and artistic team player with updated knowledge of menu items. Dedicated to providing positive customer experience to build loyal customer base.
Overview
10
10
years of professional experience
Work History
Health Care Aide
Edison Home Care
The Bronx, NY
03.2022 - Current
- Assisted residents with bathing and dressing to promote personal hygiene.
- Administered medications as prescribed by the physician.
- Transported patients to appointments using wheelchairs or stretchers when necessary.
- Restocked supplies and cleaned equipment between patients.
- Helped patients maintain their independence while providing support when needed.
- Pulled and organized file charts, placing appointment reminder calls to patients.
- Responded quickly in emergency situations following established protocols.
- Communicated effectively with other healthcare professionals regarding client care plans.
- Assisted with customer requests and answered questions to improve satisfaction.
Bartender
Patsy's Pizzeria
Harrison, NY
12.2024 - Current
- Processed payments accurately and efficiently with POS system.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Completed regular bar inventories and daily requisition sheets.
- Balanced daily registers and generated sales reports for management.
- Cleansed glasses with sanitizing solution after each use.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Developed good working relationships with fellow employees through effective communication.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Effectively multitasked within fast-paced environment.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Bartender
VIP Country Club
New Rochelle, NY
11.2022 - 09.2024
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Poured wine, beer and cocktails for patrons.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Planned and coordinated special events to boost customer numbers and profits.
- Arranged bottles and glasses behind bar to make attractive displays.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
Lead Bartender
Tiki Beach
Rye, NY
05.2023 - 10.2023
- Trained new bartenders on proper pouring techniques, responsible alcohol service policies and legal requirements regarding alcohol sales and service.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Organized events such as happy hours or special promotions for holidays or sporting events.
- Balanced daily registers and generated sales reports for management.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Greeted frequent visitors by name and explained new promotions.
- Talked easily with patrons to build rapport and earn repeat business.
- Maintained cleanliness of work area including wiping down surfaces and washing glassware.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Assisted with customer requests and answered questions to improve satisfaction.
Bartender
Bridges Bar
Bronx, NY
03.2023 - 06.2023
- Kept track of all orders made by customers
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Adhered to state regulations regarding serving alcohol responsibly.
- Poured wine, beer and cocktails for patrons.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Processed payments accurately and efficiently with POS system.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Stocked ice bins and coolers as needed throughout shift.
- Greeted guests with friendliness and professionalism.
- Collected and organized daily till totals and tips.
Bartender
Made In Puerto Rico Latin Cuisine & Sports Bar
Bronx, NY
08.2021 - 11.2022
- My responsibility was to come in and open up the bar, to make sure we had all liquor and wines For the day, To make sure all the garnishes were cut for the next shift
- As well as break down the bar at the end of the night
- I took phone orders for takeout and catering orders
- I have knowledge of POS system quick serve/Harbor touch
- I worked in the both locations made in Puerto Rico
- I made sure all glasses were clean as well as the bar and bottles
- I made sure all patrons were attended to an all their needs were met
- I upsold all premium liquors to make the business more money
Bartender
Parq Restaurant and Nightclub
Bronx, NY
11.2021 - 10.2022
- Opened up the bar make sure we had all our liquor and fruit for the night
- Cut garnishes if needed
- Use jiggers to measure all the liquor
- Assisted the customers at the bar also at the tables took their orders for food and beverages
- Maintained a clean bar as well as a satisfied clientele
- I also do bottle service there
- Check all IDs and held all credit cards for tabs
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [50]% annually
- Maintained a clean and safe work environment, resulting in a [100]% reduction in complaints filed with management and a 100% increase in crew satisfaction
- Provided customer service and was involved in training [3] new team members each month
- Assisted the management with new drink recipes to add to our menu I organized and organize my area at all times
Head Bartender
Kirvans
Bronx, NY
03.2022 - 08.2022
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Effectively multitasked within fast-paced environment.
- Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Processed above-average daily revenue and consistently met targets for special events and promotions.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Created signature beverages to increase revenue and patron loyalty.
- Greeted frequent visitors by name and explained new promotions.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Checked identification of patrons who appeared under age 30.
- Completed regular bar inventories and daily requisition sheets.
- Monitored bar inventory and promptly restocked low items before depletion.
Bartender
Made in Puerto Rico
Bronx, NY
08.2021 - 02.2022
- Provided customer service and was involved in training 5 new team members each month
- Improved equipment maintenance and safety standards by 100%, which resulted in a 100% reduction in maintenance costs
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [50]% annually
Head Hostess
Vistamar
Bronx, NY
09.2018 - 11.2019
- Provided customer service and was involved in training 2 new team members each month
- Great guests and seat them at tables or in waiting areas
- Provide guests with menus
- Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings
- Answer telephone calls and respond to inquiries or transfer calls
- Inspect dining and serving areas to ensure cleanliness and proper setup
- Inform patrons of establishment specialties and features
- Receive and record patrons' dining reservations
- Direct patrons to coatrooms and waiting areas such as lounges
Bartender and Waitress
Toscas Cafe
Bronx, NY
06.2015 - 02.2018
- Improved equipment maintenance and safety standards by 100%, which resulted in a 100% reduction in maintenance costs
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the bar and equipment
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [70]% annually
- Developed relationships with [15} new staff members, and assisted [training] existing staff members in their career development
Education
Bar & Mixology - Licensed bartender
Fuze Bartending
New Rochelle, New York10.2021
GED - GED diploma
City University of New York, Lehman College
Bronx, ny03.2004
Skills
- Computer literacy
- Microsoft excel
- Customer service
- Communication skills
- Restaurant experience
- Food service
- Time management
- Mixology
- Bar restocking
- Safe serving practices
- Wine and liquor expertise
- Ordering bar supplies
- Changing beer kegs
- Bar service preparation
- Garnishing drinks
- Menu design
- Cocktail list development
- Professional appearance
- Payment processing
- Craft cocktail preparation
- Safe food handling procedures
- Strong multitasking
- Excellent judgment
- Engaging personality
Timeline
Bartender
Patsy's Pizzeria
12.2024 - Current
Lead Bartender
Tiki Beach
05.2023 - 10.2023
Bartender
Bridges Bar
03.2023 - 06.2023
Bartender
VIP Country Club
11.2022 - 09.2024
Health Care Aide
Edison Home Care
03.2022 - Current
Head Bartender
Kirvans
03.2022 - 08.2022
Bartender
Parq Restaurant and Nightclub
11.2021 - 10.2022
Bartender
Made In Puerto Rico Latin Cuisine & Sports Bar
08.2021 - 11.2022
Bartender
Made in Puerto Rico
08.2021 - 02.2022
Head Hostess
Vistamar
09.2018 - 11.2019
Bartender and Waitress
Toscas Cafe
06.2015 - 02.2018
Bar & Mixology - Licensed bartender
Fuze Bartending
GED - GED diploma
City University of New York, Lehman College
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