Mary Ann Miller
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Guest Services Manager
Nellis Inn
03.2024 - Current
- Responsible for the efficient and economical operation of the Lodging Guest Reception, which include both reservations and front desk operations.
- Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors.
- Responds to high volume of customer inquiries, group reservations, process billing or payment adjustments within authority limits and within existing guidelines.
- Supports and explains management programs to subordinates.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
Senior Guest Services Representative
Nellis Inn
10.2022 - Current
- Responsible for providing the best customer services for guests, handling their inquiries and concerns timely and efficiently.
- Provides on the job training for new hires, shares best practices, as well as strategic procedures to maximize productivity and maintain high high-quality operations.
- Responds to high volume of customer inquiries, group reservations, process billing or payment adjustments within authority limits and within existing guidelines.
- Provides administrative support & input to supervisor on employee’s performance and identifying training needs.
Inventory Control Specialist
Bed Bath & Beyond
07.2021 - 07.2022
- Perform system directed and manual cycle counts to verify and maintain inventory accuracy.
- Utilize system tools to assist in validating location of inventory throughout the facility.
- Move inventory throughout the facility physically and systematically.
- Inspect and reconcile quantities returned with that of the return’s forms and documents.
- Ensure customer satisfaction through handling of product returns and exchanges.
- Maintain and manage a database of all product returns and exchanges.
- Evaluates damaged, deleted, and defective items in the system to be RTV.
- Obtains vendor return authorization for items and ship RTV with proper documentation.
HR Administrator
Aspen Care Group, LLC
10.2020 - 07.2021
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Oversaw hiring, staffing, and labor law compliance.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
Inventory Technician (Pricing)
Navy Exchange Service Command
07.2016 - 03.2020
- Collaborates with Inventory Management, Merchandising, Marketing and Store Operations teams to optimize pricing strategy.
- Communicates pricing strategies to NEXMART Program Manager, divisional Inventory Management and Merchandising Teams on a timely basis to ensure consistent and efficient execution of all campaign/promo events.
- Responsible for the development, execution and maintenance of the Master Stock Assortments (MSA) for GTMO Mini Marts & Main Store.
- Responsible for the development and execution of Yield & Cutting Test Report for Meat, Produce and Bakery Department in order to ensure accurate pricing of items, meet cutting test yield requirements, and make sure yield test is consistent with daily processing cutting method
- Ensures Price Integrity by performing 100 percent monthly price verification of grocery items utilizing DIBS (DeCA Integrated Business System) and accomplishes monthly shelf prices verification to ORPOS after mass price change.
- Maintains local pricing files to include maintenance of item description, PLU Codes, UPCs, RINs, markup percent, cost, retail, case pack, locations, assortment changes and updates utilizing local MSA forms.
- Recommends improvements on pricing execution processes, systems and communication.
- Audits promotional events for potential conflicts across Pricing Tools and owns resolution
- Monitors store/customer feedback regarding store pricing/signage issues, gains consensus on resolution, executes necessary changes.
- Assists with reviewing shelf Not-in-Stock for Retail and DECA businesses and ensuring adherence to communication strategy for NIS Merchandise; provides assistance in the execution and compliance with Standard Operating Procedures for Perpetual Inventory Management, Planogram Integrity and Price Verification and Label Integrity.
- Works under the general supervision of a replenishment Manager or designated supervisor who outlines work objectives and priorities and provides guidance and instructions on new procedures.
- Utilizing the Store Inventory Management System, conducts research to resolve errors related to store system processes to include, but not limited to, receipts, transfers in/out, replenishment, inventory adjustments, shipment confirmations (BOLs), returns to vendor/warehouse, etc.
- Assist with the execution and compliance standards defined in the Planogram Integrity SOP.
- Assists with the execution and compliance with the standards defined in the Price Verification and Label Integrity SOP.
- Assists with the execution of periodic and year-end inventories; assists with year-end inventory reconciliation
- Performs other related duties as assigned.
Inventory Technician (Pricing)
Navy Exchange Service Command
07.2016 - 03.2020
- Collaborates with Inventory Management, Merchandising, Marketing and Store Operations teams to optimize pricing strategy
- Communicates pricing strategies to NEXMART Program Manager, divisional Inventory Management and Merchandising Teams on a timely basis to ensure consistent and efficient execution of all campaign/promo events
- Responsible for the development, execution and maintenance of the Master Stock Assortments (MSA) for GTMO Mini Marts & Main Store
- Responsible for the development and execution of Yield & Cutting Test Report for Meat, Produce and Bakery Department in order to ensure accurate pricing of items, meet cutting test yield requirements, and make sure yield test is consistent with daily processing cutting method
- Ensures Price Integrity by performing 100 percent monthly price verification of grocery items utilizing DIBS (DeCA Integrated Business System) and accomplishes monthly shelf prices verification to ORPOS after mass price change
- Maintains local pricing files to include maintenance of item description, PLU Codes, UPCs, RINs, markup percent, cost, retail, case pack, locations, assortment changes and updates utilizing local MSA forms
- Recommends improvements on pricing execution processes, systems and communication
- Audits promotional events for potential conflicts across Pricing Tools and owns resolution
- Monitors store/customer feedback regarding store pricing/signage issues, gains consensus on resolution, executes necessary changes
- Assists with reviewing shelf Not-in-Stock for Retail and DECA businesses and ensuring adherence to communication strategy for NIS Merchandise; provides assistance in the execution and compliance with Standard Operating Procedures for Perpetual Inventory Management, Planogram Integrity and Price Verification and Label Integrity
- Works under the general supervision of a replenishment Manager or designated supervisor who outlines work objectives and priorities and provides guidance and instructions on new procedures
- Utilizing the Store Inventory Management System, conducts research to resolve errors related to store system processes to include, but not limited to, receipts, transfers in/out, replenishment, inventory adjustments, shipment confirmations (BOLs), returns to vendor/warehouse, etc
- Assist with the execution and compliance standards defined in the Planogram Integrity SOP
- Assists with the execution and compliance with the standards defined in the Price Verification and Label Integrity SOP
- Assists with the execution of periodic and year-end inventories; assists with year-end inventory reconciliation
- Performs other related duties as assigned.
Front Desk Representative (Part time employee)
Navy Gateway Inns & Suites
07.2018 - 07.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with housekeeping staff to ensure timely room availability, improving overall guest experience.
- Managed phone lines effectively, reducing hold times and directing calls appropriately for improved communication across departments.
- Utilized property management software effectively to manage reservations accurately and streamline operations at the front desk.
Personalized Services Clerk/Car Rental Representative
Navy Exchange Service Command
06.2014 - 07.2016
- Completes rental transactions and agreements for customers following established guidelines and procedures.
- Obtains required authorizations, signatures, imprints, addendum, confirmation numbers, and perform Preferred/Fast break, VIP, or other special services as assigned.
- Completes qualification procedures prior to renting vehicles.
- Sells programs and services to customers in an effort to maximize sales opportunities and meet sales goals set by management.
- Maximize up-sells and walk-up sales based on vehicle availability utilizing established sales techniques.
- Answers queries, makes reservations and provides ongoing service and sales support for regular business leasing accounts.
- Provides customers with completed contract agreement, car rental keys, and direction to location, map, and any other assistance required
- Completes closing transaction procedures to include vehicle inspection for returned vehicles and verifies accuracy of closing transaction
- Audits closed transactions to ensure accurate charges were posted
- Monitor car availability and inventory
- Direct daily activities of workgroup in order to meet demands and sales targets
- Provide management reports of Sales, Daily Activity, Fleet Inventory, Sales Analysis Report and all other reports as needed.
Guest Service Representative/ Night Auditor
Navy Lodge
07.2013 - 05.2014
- Assists guests in person, via e-mail, social media, or via telephone for all communication including, but not limited to, room reservations and/or cancellations, payments, questions, check-in, check-out process, collecting payments, authorized patron verification, guest room assignments, credit card processing, express check-out requirements, etc
- Reconciles daily transactions of all accounts of the Navy Lodge ensuring complete balancing while maintaining guest service at all times
- Issues room keys, sorts incoming mail and messages and deposits guest valuables in safety-deposit boxes
- Operates telephone switchboard taking and delivering messages as required and answers inquiries pertaining to Navy Lodge services, base facilities, attractions, and travel directions
- Utilizes a web-based Property Management System
- Inputs statistical data and reviews data for accuracy to develop appropriate guest history and operational reports
- Verifies charges for correctness, makes appropriate changes if errors occur, and completes all system generated reports as assigned and notates any account discrepancies for action by management
- Prints building reports for maintenance department as required
- Assists General Manager with Annual Budget Report, Daily, Monthly and Annual Occupancy Report and all other reports as required
- Responsible for lobby appearance including cleaning, mopping, dusting, organization, presentation, etc
- And all assigned work areas
- Perform other related duties as assigned.
Administrative Assistant
Burns & Roe & DCK North America, LLC.
04.2012 - 07.2013
- Provides support to Project Manager, Deputy Project Manager and eight Field Superintendents with demonstrated ability to improvise, improve procedures, and meet demanding deadlines.
- Acts as Liaison between all impacted departments to ensure proper communications and reporting practices.
- Collaborate with Department Managers & Superintendents on weekly postings for master reports to facilitate accurate & timely writing, editing and preparation of final copy from draft to distribution.
- Plan, coordinate, and organize details of company parties and events.
- Schedule meetings and prepare minutes of the meeting as needed.
- Prepare new hire packets and create new hire personnel files
- Coordinate and maintain weekly attendance, personnel files, evaluations, vacation & travel records and base badges of employees.
- Perform general clerical duties, to include but not limited to, purchasing office furniture and supplies, photo copying, faxing, mailing and filing.
- Ensure and maintain confidentiality of all communications and documentation.
Front Desk Clerk (Flex employee)
Navy Lodge
05.2007 - 04.2012
- Registers and process guests and their assigned rooms.
- Verifies identification and ensure that provided credentials are accurate.
- Handle guest's check-in and checkout appropriately.
- Operate hotel switchboard, take calls and provide information and transfer calls.
- Take reservations and inquiries about directions, dining, entertainment, and all other information's needed by guests over the phone, e-mail and in person.
- Balance cash at the end of shift and generate sales report.
Data Entry Clerk (Flex employee)
BQ/Family Housing Warehouse
02.2007 - 03.2007
- Ensure prompt encoding of timesheets for approval and submission.
- Accept, stamp, record, schedule, file and prepare for execution by informing Lead Warehouseman for the following: FH Furniture Request Memorandum, FH Temporary Loaner Furniture Request Memorandum, FH Appliance Control Form, BQ FFE Delivery Request Form, BQ Furniture Movement Form, Any other FFE Movement via phone, e-mail, etc.
- Punctually record all supporting information’s within all the operations to the almost final drafts of relevant reports
- Completed data entry tasks with accuracy and efficiency.
- Act as communication center for personnel’s in the field.
Administrative Assistant
Health Plans International
12.2005 - 09.2006
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Military ID Card/DEERS Specialist
Health Visions Corporation
01.2004 - 11.2005
- Answers queries of walk-in clients regarding DEERS, Military ID Card applications, and it’s policies and assist them in completing the application
- Verifies DD1172 applications and attachments to ensure accuracy
- Makes sure that each application meets necessary requirements mandated by DMDC
- Submit and mail DD1172 applications to their designated branch of service
- Assists RAPIDS Specialist in correcting all denials for health care, which is related to DEERS Eligibility
- Research/Investigate cause of each denial to make applicants eligible for health care and/or other benefits
- Utilize a database to maintain, monitor, and effectively keep track of any changes on the Sponsor’s account
- Prepares memos for each client to remind them about their Military ID Card expirations to prevent lapse in their health care coverage.
Filing Clerk/Records Specialist
Health Visions Corporation
12.2002 - 12.2003
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained open communication lines between departments regarding changes in filing procedures and updates to the database.
- Supported team members, providing necessary documents and files for efficient decision-making processes.
- Optimized storage space utilization by regularly purging outdated files according to company guidelines and legal requirements.
Assembly Department Clerk
Koryo Subic, Inc.
04.2000 - 02.2002
- Over all in charge of filing, sorting, retrieval, dissemination and cancellation of all documents being used and issued within the section and to other related sections.
- Updates and controls Assembly documents and reports such as production stocks, request forms, verification reports, and disposal notes.
- Responsible for generating Stock Control Report of products, parts or materials being used in the production.
- Monitors Shipping Details and Assembly Rework Documents.
- Utilized computer programs to carefully track inventory on hand and inventory needs.
- Prepares Assembly Section Department Staff Duty Roster on a weekly basis.
- Prepares and issues Show Cause Memo and Tracking Sheets for staff who has committed infractions.
- Submits Reports to Engineers and Line Leaders.
- Performs clerical jobs and other tasks that may be assigned from time to time.
Female Operator
Koryo Subic, Inc.
04.1999 - 04.2000
- Prepares materials to be used for scheduled production
- Reads and interprets drawings, work orders, and reports to determine material requirements for production
- Position, align, or adjust work pieces or electrical parts to facilitate wiring or assembly
- Adjust, repair, or replace electrical or electronic component parts to correct defects and endure conformance to specifications
- Mark and tag components or parts for proper tracking and identification of stock inventory
- Complete, review, and maintain production, time and component waste reports
- Confers with Supervisor, Line leader and Engineer to plan or review work activities or to resolve production problems.
Education
Associate’s Degree - Computer Science
STI College
05.2000
Skills
- Multitasking proficiency
- Customer Satisfaction
- Front Desk Management
- Customer service abilities
- Guest Relations
- Decision-making capabilities
- Administrative Oversight
- Database Management
- Schedule setting
- Team scheduling
- Property Management Systems
- Multitasking ability
- Problem-solving abilities
- Time Management
References
- Suzette Graetz, Sr. Inventory Control Manager, Bed Bath & Beyond, (725) 201-6100
- Randy Esteban, Administrator, Aspen Care Group, LLC, (702) 981-8981
- Joey Tayag, QA & Activity Coordinator, Aspen Care Group, LLC, (702) 613-6510
Awards
- Bingham Award for Excellence, 10/08/19, Navy Exchange Service, Guantanamo Bay, Cuba
- Spot Award for Special Contributions, 11/22/19, Navy Exchange Service, Guantanamo Bay, Cuba
- Certified Front Desk Associate, 07/01/18, Navy Gateway Inns & Suites, Guantanamo Bay, Cuba
- Group SARA (Superior Accomplishment Recognition Award), 05/12/17, Navy Exchange, Guantanamo Bay Cuba
- Letter of Recognition for Outstanding Service & Performance, 02/17/17, Navy Exchange, Guantanamo Bay, Cuba
- Letter of Recognition for Outstanding Service & Performance, 06/29/16, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Superior Accomplishment Recognition Award, 03/18/16, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Team Work Award for Outstanding Service & Performance, 05/22/15, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Letter of Appreciation for Highest Guest Satisfaction Rating & Occupancy, 04/04/15, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Superior Accomplishment Recognition Award, 02/27/15, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Superior Accomplishment Recognition Award, 08/14/14, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Letter of Appreciation for Valuable Contribution, 05/30/14, Navy Lodge, Guantanamo Bay, Cuba
- Bravo Zulu Award for Superior Performance, 04/23/14, Navy Lodge, Guantanamo Bay, Cuba
- Certified PBX Operator, 04/22/14, American Hotel & Lodging Educational Institute
- Certified Reservationist, 04/22/14, American Hotel & Lodging Educational Institute
- Certified Night Auditor, 04/22/14, American Hotel & Lodging Educational Institute
- Letter of Appreciation for Superior Performance, 12/07/13, Navy Lodge, Guantanamo Bay, Cuba
- Letter of Appreciation for Outstanding Service & Performance, 06/14/12, Navy Exchange Service Command, Guantanamo Bay, Cuba
- Superior Accomplishment Recognition Award, 12/07/11, Navy Lodge, Guantanamo Bay, Cuba
- Bravo Zulu Award for Superior Performance, 06/18/10, Navy Lodge, Guantanamo Bay, Cuba
- Bingham Award for Excellence, 08/09/10, Navy Exchange Service, Guantanamo Bay, Cuba
- Employee of the Year Award, 12/06/03, Health Visions Corporation, Olongapo City
Certification
- Certified Front Desk Representative American Hotel & Lodging Association
Timeline
Guest Services Manager
Nellis Inn
03.2024 - Current
Senior Guest Services Representative
Nellis Inn
10.2022 - Current
Inventory Control Specialist
Bed Bath & Beyond
07.2021 - 07.2022
HR Administrator
Aspen Care Group, LLC
10.2020 - 07.2021
Front Desk Representative (Part time employee)
Navy Gateway Inns & Suites
07.2018 - 07.2019
Inventory Technician (Pricing)
Navy Exchange Service Command
07.2016 - 03.2020
Inventory Technician (Pricing)
Navy Exchange Service Command
07.2016 - 03.2020
Personalized Services Clerk/Car Rental Representative
Navy Exchange Service Command
06.2014 - 07.2016
Guest Service Representative/ Night Auditor
Navy Lodge
07.2013 - 05.2014
Administrative Assistant
Burns & Roe & DCK North America, LLC.
04.2012 - 07.2013
Front Desk Clerk (Flex employee)
Navy Lodge
05.2007 - 04.2012
Data Entry Clerk (Flex employee)
BQ/Family Housing Warehouse
02.2007 - 03.2007
Administrative Assistant
Health Plans International
12.2005 - 09.2006
Military ID Card/DEERS Specialist
Health Visions Corporation
01.2004 - 11.2005
Filing Clerk/Records Specialist
Health Visions Corporation
12.2002 - 12.2003
Assembly Department Clerk
Koryo Subic, Inc.
04.2000 - 02.2002
Female Operator
Koryo Subic, Inc.
04.1999 - 04.2000
- Certified Front Desk Representative American Hotel & Lodging Association
Associate’s Degree - Computer Science
STI College
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