Maryann Moncello

• Welcomed guests upon arrival and offered enhanced details of key amenities to cultivate an excellent hotel experience.
• Offered outstanding service to guests, and handled challenging situations with ease.
• Addressed customer inquiries with timely and professional responses via phone, email, and in-person interactions.
• Remedied issues efficiently and effectively through active listening, conflict resolution, and dynamic communication skills.
• Collaborated on daily operations of the concierge desk and monitored staff performance to proactively address inefficiencies.
• Worked closely with guests, some VIPs, or celebrities, with a high degree of respect for privacy.
• Facilitated visitor requests for dining and tourist attractions by researching various venues and locales

Other positions held during my Walt Disney Company career include Cook, Private Dining Waiter, and Server/Sommelier.

• Implemented troubleshooting, root cause analysis, and issue resolution.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Reviewed operations reports to understand numbers and trends.
• Oversaw day-to-day operations of teams across several sites.
• Developed and implemented daily operations plans such as delivery routes, employee assignments, and promotional strategies.
• Worked with vendors to make purchases, arrange repairs, and reconcile invoices.
• Reviewed reports each day and investigated variances with time accounting to keep records accurate.
• Curated content for training manuals and a workplace cultural cookbook as team-building exercises to facilitate a harmonious environment

Other positions held during my Rosen Hotels & Resorts career included IT Helpdesk, Front Office Lead, Convention Billing, and Group Reservations.