Maryann Moreno
Phoenix,AZ
Summary
Dynamic kitchen leader with experience at Twist Hot Chicken, excelling in food safety compliance and team leadership. Proven track record in reducing waste through effective inventory control and enhancing meal quality. Skilled in training staff on cooking techniques while fostering a collaborative environment, ensuring exceptional service and adherence to sanitation standards.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Kitchen Supervisor
Twist Hot Chicken
01.2022 - 03.2025
- Assisted in the recruitment and hiring process for kitchen staff by conducting interviews, reviewing applications, and providing input on candidate selection.
- Trained new kitchen staff on proper cooking techniques, equipment usage, and safety procedures to ensure consistent results.
- Promoted a safe work environment by strictly enforcing safety policies such as wearing gloves or using non-slip mats near potentially hazardous areas.
- Conducted regular audits of food storage areas to ensure compliance with local regulations regarding temperature control or labeling requirements.
- Managed food costs by accurately portioning ingredients and minimizing waste during meal preparation.
- Controlled food costs and managed inventory.
- Assisted in menu development, incorporating seasonal ingredients for optimal freshness and flavor.
- Ensured timely delivery of meals by coordinating between front-of-house staff and the kitchen team for smooth service operations.
- Fostered a collaborative and inclusive work environment by encouraging open communication among team members and addressing any conflicts or issues in a timely manner.
- Maintained a clean and sanitary work environment, adhering to strict health department guidelines and protocols.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sandwich Shift Lead
Port of Subs
05.2018 - 09.2022
- Ensured consistency across shifts through thorough communication with other shift leads, discussing operational improvements and sharing best practices for success.
- Managed inventory for minimal waste, ordering necessary supplies and maintaining proper stock levels.
- Led shift operations with excellent time management, prioritizing tasks and delegating responsibilities as needed.
- Aided in store marketing efforts through eye-catching displays featuring new products or promotional deals to entice customers.
- Monitored food preparation processes to guarantee compliance with safety regulations and brand quality standards.
- Trained new employees on food preparation, safety standards, and company policies to maintain a high-performing team.
- Resolved customer issues promptly and professionally, maintaining positive relationships with repeat patrons.
- Conducted daily inspections of equipment for proper functioning and maintained cleanliness in all areas of the sandwich station.
- Maintained profitability by monitoring labor costs, minimizing waste, and effectively utilizing resources throughout each shift.
- Increased sales by promoting seasonal specials, upselling add-ons, and suggesting complementary menu items based on customer tastes.
- Fostered teamwork among employees by encouraging collaboration on tasks such as cleaning, restocking, and assisting in multiple areas of the store.
- Coordinated catering orders accurately, ensuring timely delivery and exceptional presentation for satisfied clients.
- Ensured a clean and sanitary work environment by enforcing strict adherence to health department guidelines.
- Greeted guests, promoted specials, and took orders.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Accurately operated cash register to process customer payments.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
GED -
Maricopa Community Colleges, Gateway Community College
Phoenix, AZ06-1997
Skills
- Food safety
- Sanitation standards
- Portion control
- Kitchen organization
- Food preparation
- Food safety compliance
- Kitchen equipment operation and maintenance
- Opening and closing procedures
- Inventory control
- Order accuracy
- Health code compliance
- Attention to detail
- Multitasking
- Time management
- Team leadership
- Food storage
- Employee training
- Cooking techniques
- Knife skills
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food Handler Certification - 2024
Languages
English
Native or Bilingual
Timeline
Assistant Kitchen Supervisor
Twist Hot Chicken
01.2022 - 03.2025
Sandwich Shift Lead
Port of Subs
05.2018 - 09.2022
GED -
Maricopa Community Colleges, Gateway Community College
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