MARY ANN PETERSON
McHenry,IL
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
46
46
years of professional experience
1
1
Certification
Work History
Business / Escheatment Analyst
The Northern Trust Company
09.2004 - 04.2023
- Implemented best-practice methodologies that improved overall project delivery timelines while maintaining quality standards.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Reduced operational costs through thorough data analysis and implementing cost-effective solutions.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Demonstrated leadership skills in managing projects from concept to completion.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Project Assistant
The Northern Trust Company
02.2001 - 09.2004
- Strengthened working relationships between team members with effective collaboration on tasks and open communication channels.
- Analyzed project performance data to identify areas of improvement.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Performed work according to project schedules and established quality standards.
- Completed multiple tasks simultaneously to optimize project completion.
- Provided technical support to project stakeholders to help meet project objectives.
- Collaborated closely with cross-functional teams to ensure alignment on expectations regarding deliverables and milestones.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Supervisor of Operations
The Northern Trust Company
08.1981 - 02.2001
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Interceded between employees during arguments and diffused tense situations.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Self-motivated, with a strong sense of personal responsibility.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Trust Operations Specialist
The Northern Trust Company
07.1977 - 08.1981
- Collaborated with team members to develop comprehensive procedures, improving overall trust operations performance.
- Enhanced trust operations efficiency by streamlining processes and implementing new systems.
- Assisted relationship managers in maintaining strong client relationships through clear communication and exceptional service delivery.
- Maintained client satisfaction by promptly addressing inquiries and resolving issues related to trust accounts.
- Reduced operational risk through thorough review and reconciliation of trust accounts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
No Degree - Organizational Leadership
Roosevelt University
Chicago, ILSkills
- Documentation And Reporting
- Audit reporting
- Security solutions
- Account Reconciliation
- Process Analysis
- Regulatory Compliance
- Continuous Improvement
- Risk Analysis
- Organization and Time Management
- Process Improvement
Accomplishments
Earned an individual as well as several other team involved company CEO Awards for Quality Service.
Certification
Organizational Leadership
Timeline
Business / Escheatment Analyst
The Northern Trust Company
09.2004 - 04.2023
Project Assistant
The Northern Trust Company
02.2001 - 09.2004
Supervisor of Operations
The Northern Trust Company
08.1981 - 02.2001
Trust Operations Specialist
The Northern Trust Company
07.1977 - 08.1981
No Degree - Organizational Leadership
Roosevelt University
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