Maryann Picerno

Will utilize and demonstrate proficiency with Colleague, SPIRIT Online, TeamDynamix and other technology platforms
used within the day to day operations of the Office of Information Technology (including suite of word processing, spreadsheets)

Will take the lead for Budget and finance management for the Office of Information Technology

Will enter and process purchase requisitions for the office and assure that invoices for all expenditures are submitted to
finance and paid in accordance with University policy

Will stay up to date in knowledge of University and office policies and protocols and disseminate information to the rest of the team as needed

Will manage staff and troubleshoot personnel issues or to assist Chief Information Officer in these tasks

Will organize departmental meetings and sending calendar invites and speaking to individuals to make sure the dates are good for all involved

Will assist other IT directors and managers with new employee search/hiring process and take the lead for onboarding new employees

Will oversee and manage the ongoing maintenance of the IT knowledge base and to coordinate with the rest of the team to assure KBA’s are clear and consistent and are updated on a timely basis

As assigned by the Director of Client Services will carry a small caseload of incident and service request tickets

Take the lead on vendor management and assist IT leadership with maintain productive vendor relationships, scheduling vendor meetings and assist with price negotiations with vendors where appropriate

Demonstrate attention to detail in all work activities

Demonstrate a service oriented and customer relationship management approach with all constituents, internal and external

Responsible for basic office clerical and administrative support skills

Other responsibilities as assigned by the immediate supervisor

Answers Help Desk calls 7:30 AM to 9:30 AM and enter tickets for them or send them immediately to Morning support

After receiving a report for any KBA over 30 days I send reminders for the staff to update or no update needed and change the review date