Maryann Pierce

• Developed sales strategies to meet customer needs and maximize revenue growth.
• Conducted market research to identify potential customer segments and industry trends.
• Managed customer accounts, ensuring that all inquiries were handled promptly and efficiently.
• Negotiated contracts with clients to ensure mutually beneficial agreements.
• Collaborated with marketing teams to create campaigns for targeted audiences.
• Developed relationships with key decision makers within target organizations.
• Created presentations outlining solutions tailored to specific customer needs.
• Attended networking events and trade shows to build visibility among prospects.

• Customize sales and technology solution for various high-end clients.
• Cultivate strong professional relationships with suppliers and key clients to drive long-term business development.
• Direct and coordinate products, services and sales activities.
• Determine price schedules and discount rates.
• Build sales forecasts and schedules to reflect desired productivity targets.
• Prepare documentation, reports and logs to identify and manage sales metrics and support process driven activities.
• Drive customer escalations to resolution by engaging directly with clients.
• Conduct market research and reported on competitors.

• Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
• Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
• Coordinated with internal departments to ensure that customer requests were met in a timely manner.
• Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.
• Collaborated with sales team to develop new products and services based on customer feedback.
• Provided training to clients on how to use company systems and processes effectively.
• Created detailed reports for clients regarding their account activity, including revenue, usage.
• Maintained accurate records of all interactions with customers as well as notes about their individual preferences.
• Assisted in developing marketing plans tailored specifically for each client's unique needs.
• Disaster avoidance and business continuity
• Enabling mobile, remote and home-based workers
• Increasing flexibility to respond faster to changing needs
• Reducing capital expenditures and operational costs
• Implementing Fortune 500-grade technology at affordable costs
• Meeting and maintaining compliance regulations
• Avoiding technology obsolescence

• Manage a base of 500 accounts ranging in revenue from $1000 to $30,000 in monthly revenue.
• Sold and implemented Fiber and SIP trunks into Moorestown Township.
• Upgrading a non-profit organization from POTS lines to a 400 seat hosted HPBX platform.
• Escalate trouble issues for customers.
• Grow and maintain base.
• Create sales, activity and funnel reports weekly.

• Developed and implemented client development strategies to increase customer base.
• Analyzed current market trends and identified potential clients.
• Conducted research into existing and new markets in order to identify opportunities for further expansion of client base.
• Identified key decision makers within target organizations and developed relationships with them to promote the company's services.
• Participated in industry events, conferences, trade shows, exhibitions and seminars to build relationships with prospects.
• Prepared presentations outlining product features and benefits to potential customers.
• Assisted senior management in developing long-term plans for acquiring new clients.
• Created detailed reports of client progress against agreed objectives.
• Provided guidance on best practices when dealing with clients during onboarding process.

    •     116% quota year end.

    •     Bring in new business, up sell and maintain existing business.

    •     Create and maintain time frames and expectations for all special projects.

    •     Handle and resolve all customer escalations in a timely manner

    •     Responsible for presenting new product launches to my base.

    •     Responsible for quality and production of installations.

• Established sales goals for national accounts and monitored performance against targets.
• Developed and maintained relationships with key national accounts.
• Provided regular reports on account status and progress to management team.
• Collaborated with internal departments such as marketing, finance and operations to ensure customer satisfaction.
• Attended industry tradeshows to build relationships with new clients.
• Negotiated pricing, contracts, and terms of sale with customers.

• Highest Customer Retention in 2005 and 2006
• President's Club Winner 2005 and 2006
• Team member of a customer migration project
• Multiple sales awards.
• Managed the East Coast Hilton Hotels from 2005 to 2008.
• Identified opportunities for cross-selling products and services to existing customers.
• Developed and implemented strategic plans for assigned accounts to increase customer satisfaction.
• Managed key account relationships, ensuring customer loyalty and retention.
• Conducted regular meetings with clients to review performance metrics, progress, and future goals.

Customer Service Manager

Allegiance Telecom Inc.

2001 to 2002

Building Account Manager/ Implementation Manager

Teligent Inc

1999 to 2001

Staff Writer/ Editorial Assistant

Directors and Boards Magazine

1996 to 1999