Mary Ann Pirelli
Rutland,MA
Summary
To obtain a position that utilizes the organization and management skills, multi tasking , responsible employee who can adjust to the company with training to the specific business style and get the projects done in a timely manor.
Overview
32
32
years of professional experience
Work History
CUSTOMER SERVICE, SALES ESTIMATOR/Assistant
National Glass Works
01.2000 - 05.2023
- Sales Customer walk-in, phone and on-line inquiries
- Training of new Staff
- Administrative filing, Shipping and receiving, quality control and delivery schedules
- Auto Glass Insurance company requests and inventory control
- Booked appointments for clients
- Collected and documented orders
- Responded to inquiries and issues
- Cash register and money handling
- Handled emails, inbound calls, and outbound calls
- Kept records of customer complaints
- Interacted with customers through live chat
- Assisted customers with questions
- Assisted customers with warm and professional attitude
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed customer service orders promptly to increase customer satisfaction.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
Chef Assistant
Sweet Dessert Bar
01.2009 - 01.2013
- Prepare specialty plated dessert and tapas menu Responsible for set-up and operation of food line
- Quick books data entry for deposits and invoices
- Training interns.
- Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
- Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
- Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
- Received delivered, sorted produce and stored supplies quickly to maintain quality and condition.
- Prepped ingredients ahead of time to increase cooking and service speed.
- Verified food temperatures and quality ahead of service to maintain standards.
- Replenished food and ingredients supplies to meet service demand.
- Used variety of kitchen tools and appliances to prepare ingredients and meals.
- Trained new kitchen staff on proper food handling and preparation techniques.
- Cleaned and oiled kitchen equipment to maintain optimized function.
- Cleaned and maintained work areas, equipment and utensils.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Assisted in setting up and breaking down kitchen stations.
- Removed trash and cleaned kitchen garbage containers.
- Maintained high personal grooming standards and uniform presentation.
- Stocked and rotated food items according to expiration dates.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
Chef Manager
All, food
08.1998 - 08.2000
- service for a24 hour 6 day week cafeteria
- managed the operation
- responsible for ordering, preparing food
- responsible for payroll, inventory, and all food service sanitation for a restaurant.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Produced and plated variety of exotic fruit-based desserts and after-dinner cheese plates.
Rank: Specialist
United States Army Reserve
01.1991 - 09.1998
- I was an administrative assistant for 351st General Hospital
- I processed the soldiers into our unit.
- Developed and implemented onboarding and orientation programs for new employees.
Education
Osha 10 For Construction Industry - Certificate
University of South Florida
Tampa FloridaCertificate - Nutrition And Wellness
Institute For Integrated Nutrition
New York, , NY, MAHigh School Diploma -
Arlington High School
Arlington, MA1983
Skills
- Administrative
- Health Coach
- Data entry
- Inventory control
- Projects guiding customers from start to finish (10 years)
- Reporting
- Scheduling
- Phone
- Residential and Commercial Glass and glazing estimating
- Training
- Reiki for animals and their owners
- Supervising experience
- Store management
- Purchasing
- Accounts receivable (4 years)
- Shipping & Receiving
- Military
- Project planning
- Warehouse management
- Leadership
- Budgeting
- Vendor management
- Time management
- Organizational skills
- Serve Customers
- Site Visits
- Preparation techniques
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
cooking, ATV riding, boating and hiking
cooking has been a passion for years, since I was little. being out in the sun is my favorite thing to do. especially at the beach. Like the excitement of climbing mountains and hills, the best is riding through rivers.
Timeline
Chef Assistant
Sweet Dessert Bar
01.2009 - 01.2013
CUSTOMER SERVICE, SALES ESTIMATOR/Assistant
National Glass Works
01.2000 - 05.2023
Chef Manager
All, food
08.1998 - 08.2000
Rank: Specialist
United States Army Reserve
01.1991 - 09.1998
Osha 10 For Construction Industry - Certificate
University of South Florida
Certificate - Nutrition And Wellness
Institute For Integrated Nutrition
High School Diploma -
Arlington High School
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