Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Ann Powers

East Bernard

Summary

Professional leader with extensive experience in team management and staff training at Cracker Barrel Old Country Store Inc. Proven ability to enhance employee engagement and streamline operations, resulting in improved morale and reduced turnover. Skilled in critical thinking and sales strategies, driving revenue growth through tailored solutions and effective problem-solving.

Overview

2026
2026
years of professional experience

Work History

Enhanced Shift Leader /Employee Training Coordinator

Cracker Barrel Old Country Store Inc
08.2010 - Current
  • Managed a team of trainers, ensuring consistent delivery of high-quality instruction and content across all departments.
  • Contributed to company-wide initiatives aimed at improving overall employee satisfaction and engagement, promoting a positive work environment.
  • Planned and executed promotions and special events in close collaboration with management.
  • Monitored food preparation, production, and plating for quality control.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Facilitated team building activities, strengthening cohesion and productivity of team.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service Manager

Leedo Manufacturing
01.1998 - 01.2009
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.

Owner/Operator

Riverside Drive Inn
1991 - 01.2008
  • Managed daily operations, ensuring efficient workflow and high-quality service delivery.
  • Developed training programs for staff to enhance operational effectiveness and customer engagement.
  • Streamlined inventory management processes, reducing waste and improving product availability.
  • Implemented cost-control measures to optimize budgets and increase profitability.

Education

BBA - Accounting / Business Administration

Houston Baptist University
Houston, TX
08-1994

Skills

  • Team collaboration and leadership
  • Staff training and development
  • Sales and upselling
  • Critical thinking
  • Shift leadership
  • Diplomatic and fair

Timeline

Enhanced Shift Leader /Employee Training Coordinator

Cracker Barrel Old Country Store Inc
08.2010 - Current

Customer Service Manager

Leedo Manufacturing
01.1998 - 01.2009

Owner/Operator

Riverside Drive Inn
1991 - 01.2008

BBA - Accounting / Business Administration

Houston Baptist University

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