Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Supervisor
Fred Loya Insurance Company
El Paso , TX
2021.10 - Current
Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
Directed and supervised team of 30 employees in daily operations.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Evaluated employee performance through periodic reviews and documented results accordingly.
Retail Worker
TJ Max
El Paso, TX
2021.05 - 2021.10
Maintained an organized store environment by restocking shelves and organizing displays.
Operated cash register to process payments from customers accurately and efficiently.
Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
Cashier
Academy Sports + Outdoors
El Paso, TX
2019.09 - 2021.02
Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Issued receipts, refunds, credits or change due to customers.
Answered customer inquiries regarding store policies and procedures.
Education
Associate of Arts - Criminal Justice
El Paso Community College
El Paso, TX
2024-01
Skills
Problem-Solving
Decision-Making
Reliability
Team Collaboration
Multitasking
Self Motivation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Supervisor
Fred Loya Insurance Company
2021.10 - Current
Retail Worker
TJ Max
2021.05 - 2021.10
Cashier
Academy Sports + Outdoors
2019.09 - 2021.02
Associate of Arts - Criminal Justice
El Paso Community College
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