MARYANN RAMIREZ
Santa Ana
Summary
To Obtain a position where my knowledge and experience can be leverage. Ideally a position with opportunity for growth.
Professional with strong communication and negotiation skills, adept in building and maintaining client relationships. Proven ability to drive sales, meet targets, and adapt to changing market conditions. Strong team collaborator with focus on achieving results and delivering consistent performance. Skilled in CRM software, lead generation, and customer service.
Overview
34
34
years of professional experience
Work History
Inside Sales Representative
Lunna Loans
09.2023 - 01.2026
- Generated leads through proactive outreach and relationship building with prospective clients.
- Conducted product demonstrations to effectively communicate loan options and benefits to customers.
- Collaborated with underwriting team to ensure timely processing of loan applications and approvals.
- Utilized CRM software to track customer interactions and streamline sales processes for improved efficiency.
- Trained new sales representatives on company policies, product knowledge, and effective selling techniques.
- Developed personalized loan solutions based on comprehensive client assessments and financial goals.
- Implemented feedback mechanisms to enhance customer satisfaction and retention strategies across sales team operations.
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Managed friendly and professional customer interactions.
- Used CRM software to maintain detailed contact logs and account records.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Mentored junior team members, providing valuable guidance on best practices for successful inside sales tactics.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
- Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Kept detailed records of daily activities through online customer database.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Sales & Marketing Director
Rayas Paradise
10.2020 - 10.2022
- START UP
- Market Research: Identify competitors, pricing, and points of difference to understand care levels and opportunities for partnerships
- Establish partnership with a local Assisted Living or Memory Care for temporary and immediate placement prior to opening
- Create Wait List: Maintain CRM/YARDI, input leads, scheduled follow ups
- Lead Generation: community outreach to health professionals, hospitals, skilled nursing, placement agencies, senior community centers
- Event Planning: Creative Planning and Execution of in house community events for over 100 people
- Pre-Opening Events - continuously engage wait list by follow up, and creating special events & sneak peaks
- Business Development
- Develop key relationships with referral sources
- Train all department directors on community standards, language, community highlights & tours
- Collaborate with all department directors to close the sale and ensure a seamless move in
- Acquire pre move-in paperwork
- Stay up to date with competitor rates, points of difference and industry changes
- Operate and Maintain Budget Guidelines
- Attend Networking Events
Contractor
USCIS - U.S. Citizenship and Immigration Services
03.2018 - 04.2018
- Examined and analyze files
- Collected and analyze data to detect deficient controls, fraud or non-compliance with laws, regulations, and management policies.
- Report to management audit results, and recommend changes in operations and financial activities.
- Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records were accurate.
- California Service Center
Center Director
Sylvan Learning Center
01.2015 - 08.2015
- Sales and Operations
- Customer Service
- One-on-one support to families and students
- Driving profitability by performing sales activities and managing the overall operations of the center.
- Training and Managing the instructional staff, as well as contributing to the sales and profitability goals of the center
- Running the center efficiently and effectively
- Allocate funds
- Recruit and train new staff
- Establish polices and procedures
- Manage programs for youth and adults
- Assist clients as needed
- Oversee equipment maintenance
- Ensure that state safety regulations are followed
- Develop marketing strategies to bring in new clients
Real Estate Assistant
Century 21 South Coast
07.2005 - 05.2008
- Assisted Top Producing agent in daily operation and marketing activities.
- Prepared listing presentations including CMA’s, Title pertinent property information and proprietary listing packet personalized to each seller.
- Assisted in preparation of Open Houses including advertising materials, area comparable, sign set-up/take-down, refreshments, etc.
- Liaison as well as gatekeeper between agent and all transactional parties such as escrow, title, clients, inspectors, co-op agents, and attorneys.
Promoted multiple times
Home Depot
12.1991 - 07.2005
- Below are the multiple positions I held at this store. I was grateful to my superiors for rewarding my capabilities in the form of promotions:
- 1998 – 2005 Operations Manager
- 1995 – 1998 Floor & Wall Manager
- 1993 – 1995 Line Manager
- 1992 – 1993 Cashier Trainer
- 1991 – 1992 Cashier
Education
No Degree - Time Management
Franklin Covey
Costa Mesa01.2007
High school Graduate - General Studies
Saddleback
Santa Ana, CA06-1991
Skills
- Extensive customer service experience
- Highly dependable
- Experienced with various productivity and real estate software applications
- Directed operations for over 80 staff members
- Conversational Spanish
- Strong organizational abilities
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Data entry
- CRM proficiency
- Sales expertise
- Closing techniques
- Analytical thinking
- Lead qualification
- Prospect Follow-up
- Consultative sales approach
- Client retention
- Lead generation
- Tenacious follow-up
- Expertise in cold calling
- Decision-making
- Multitasking
- Problem-solving
- Excellent communication
- Teamwork and collaboration
- Sales and negotiation
- Telephone sales
- Dependable
- Excellent time management
- Verbal and written communication
- Sales representative of the month award
- Exceptional customer service
- Attention to detail
- Customer service
- Cheerful and energetic
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Inside Sales Representative
Lunna Loans
09.2023 - 01.2026
Sales & Marketing Director
Rayas Paradise
10.2020 - 10.2022
Contractor
USCIS - U.S. Citizenship and Immigration Services
03.2018 - 04.2018
Center Director
Sylvan Learning Center
01.2015 - 08.2015
Real Estate Assistant
Century 21 South Coast
07.2005 - 05.2008
Promoted multiple times
Home Depot
12.1991 - 07.2005
No Degree - Time Management
Franklin Covey
High school Graduate - General Studies
Saddleback