Mary Ann Redding Keels
Wildwood,Florida
Summary
Driven Administration Specialist background knowledge offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Certified Teacher Diploma and Sub/Substitute Teacher versed in Education administrative office management, related regulatory guidelines and Security Management. Highly knowledgeable in areas of Computer Technology terminology and departmental payroll, budgeting and AP/AR activities. Skillful coordinator of staff, resources and daily operations.
Overview
15
15
years of professional experience
Work History
Receptionist Manager
Southern Christian Leadership Conference Inc.
Coleman, FL
02.2022 - Current
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
- Coordinated travel accommodations, agenda, and transportation for staff and out-of-town visitors.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Screened visitors and issued badges to maintain safety and security.
- Received and routed business correspondence to correct departments and staff members.
- Scheduled and confirmed appointments and meetings for senior management team.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Liaised with vendors, contractors and professional services personnel to properly process orders.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
- Answered and quickly redirected large volume of calls on central system.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Supported various administrative duties by proofreading, transcribing and invoicing.
- Corresponded with clients through email, telephone or postal mail.
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Resolved customer problems and complaints.
Family Babysitter
Volunteer Nanny Work
Alexanderia, LA
01.2014 - Current
- Balanced playtime and limited screen time to support development of fine motor, gross motor and cognitive skills.
- Helped children learn how to complete small chores appropriate for age level.
- Prepared healthy, age-appropriate snacks and meals.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted children with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Assisted older kids with homework, school projects and chores.
- Led indoor and outdoor activities to entertain and occupy children.
- Organized different types of activities to enhance physical and intellectual development.
- Met children at bus stop to walk home and assist with crossing street.
- Played games, worked on puzzles and read books to young children.
- Maintained updated list of emergency contact information and child's health information in case of emergencies.
- Took children to extra-curricular activities and on outings to approved locations.
- Fostered close relationships with children by discussing school, friends and hobbies.
- Communicated positively with children and guardians.
- Offered age-appropriate, fun and educational activities for children ranging in age from six weeks to sixth grade.
- Taught children to organize toys, wash hands and share by leading by example.
- Traveled with families to care for children and allow parents private time.
School Sub/Substitute Teacher
Sumter County District Board/Kelly Education Servi
Bushnell, FL
06.2016 - 05.2021
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Worked with principal's office on disciplinary and safety issues.
- Leveraged classroom discussion strategies to engage students, promote topics and boost learning opportunities.
- Supervised lunchroom and recess activities.
- Administered and graded tests and quizzes and reported performance to primary teacher.
- Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Took notes and prepared reports on school day activities to provide to primary teacher.
- Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.
- Assigned, explained and graded homework.
- Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
- Organized lesson plans using teaching software for long-term interim assignments.
- Provided instruction for students in core subject areas.
- Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Integrated existing and new technology into classroom to help provide creative and fun learning environment.
- Studied changing regional curriculums to maintain knowledge of lesson plans for short- and long-term substitute positions.
- Helped students develop life-long learning skills and good study habits.
- Developed rules and set goals to maintain order in classroom.
Security Officer
Dothan Security
Atlanta, GA
05.2008 - 11.2012
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Authorized entrance papers and granted or denied entrance to building.
- Partnered with team of analysts to escalate and manage responses to all events impacting or threatening AWS personnel, property, and assets worldwide.
- Checked and verified photo identification prior to granting facility access.
- Moved throughout facility and among customers to remain aware of developing security situations.
- Reported irregularities such as fire and safety hazards to maintenance.
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Conducted regular patrols of key areas to spot and control security concerns.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Contacted law enforcement in case of unauthorized persons, documents and materials.2
- Permitted entry with escort for approved persons into secure locations.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Secured personal and company goods against robbery, vandalism and illegal entry.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
- Identified violators and escorted departing personnel to guard against theft of property.
- Secured 30 doors in office and main building.15
- Secured 30 doors in office and main building.
- Participated in staff meetings, special events and professional development activities.
- Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Detailed security-related incidents into reports for dissemination to upper management.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Collaborated with area law enforcement and federal investigators to support safe fugitive apprehensions and coordinate investigations.
- Reported suspicious activities and persons to law enforcement.
- Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
- Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
- Monitored and authorized entrance and departure of 800 employees and visitors daily.500
- Monitored and authorized entrance and departure of 800 employees and visitors daily.
- Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.500
- Oversaw entry and exit of up to 500 employees and visitors daily.
Education
No Degree - Career And Technical Education/Accounting
T.H. Pickens Technical College
Denver, CODiploma - Diploma - Administration Specialist Management
Keesler Air Force Base Technical Center
Biloxi, MSDiploma - Security Services Administration And Management
Security Management
Denver, COAssociate of Arts - Early Childhood Education
Ashworth College
Norcross, GA06.2027
Bachelor of Arts - Early Childhood Education
College of Central Fl;orida
Ocala, FL06.2027
Skills
- Status Updates
- Time Management
- Complex Problem-Solving
- Organizational Management
- Office Organization
- Clerical Support
- Client Observations
- Reading Comprehension
- Social Perceptiveness
- Learning Strategies
- Meeting Support
- Business Correspondence
- Microsoft Office
- Operational Improvements
- Active Listening
- Workflow Processes
- Judgment and Decision-Making
- Critical Thinking
- Operation Monitoring
- Inquiry Requests
- Company Representation
- Planning and Prioritization
- Technology Design
- Department Leadership
- Operations Analysis
- Set Goals
- Orientation and Training
- Microsoft Dynamics
- Records and Database Management
- Intuit QuickBooks
- Document Review
- Sage 50 Accounting
- Customer Satisfaction Evaluation
- Microsoft Visio
- Microsoft Excel
- Service Quality Standards
- Oracle PeopleSoft
- Google Docs
- Microsoft SharePoint
- Material Preparation
- Electronic Filing System
- Microsoft Outlook
- Microsoft Access
- Writing
- Persuasion
- Instructing
- Coordination
- Negotiation
- Monitoring
- Programming
- SAS
- Mathematics
- Troubleshooting
- Yardi
Websites
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist Manager
Southern Christian Leadership Conference Inc.
02.2022 - Current
School Sub/Substitute Teacher
Sumter County District Board/Kelly Education Servi
06.2016 - 05.2021
Family Babysitter
Volunteer Nanny Work
01.2014 - Current
Security Officer
Dothan Security
05.2008 - 11.2012
No Degree - Career And Technical Education/Accounting
T.H. Pickens Technical College
Diploma - Diploma - Administration Specialist Management
Keesler Air Force Base Technical Center
Diploma - Security Services Administration And Management
Security Management
Associate of Arts - Early Childhood Education
Ashworth College
Bachelor of Arts - Early Childhood Education
College of Central Fl;orida
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