Maryann Rivera
Salinas,CA
Summary
Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems. Detail-oriented medical receptionist with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical terminology. Collaborative team player dedicated to helping patients and staff.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Doctors on duty
Salinas, CA
09.2021 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Processed patient payments and scanned identification and insurance cards.
- Straightened up waiting room to maintain neat and organized space.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
Housekeeping Room Attendant
Hampton Inn By Hilton
Salinas , CA
08.2017 - 08.2021
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Checked rooms to ensure they met standards for cleanliness and tidiness.
- Reported any maintenance issues or damage found in the guest rooms to supervisor.
- Responded promptly to requests from guests and other departments.
- Swept stairwells; vacuum hallways; cleaned public restrooms when necessary.
- Empty wastebaskets; replace trash bags; transport trash containers to designated disposal area.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replaced dirty linens with clean items according to established standards of quality control.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Transported cart with cleaning supplies, amenities and linens to assigned guest rooms.
- Polished and sanitized floors, counters, bathtubs and window sills.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Education
Alisal High
Salinas Skills
- Front Desk Operations
- Insurance Verification
- Payment Collection
- Co-payment collection
- HIPAA Compliance
- Appointment management
- Appointment Scheduling
- Petty cash management
Languages
English
Professional
Spanish
Limited
Timeline
Medical Receptionist
Doctors on duty
09.2021 - Current
Housekeeping Room Attendant
Hampton Inn By Hilton
08.2017 - 08.2021
Alisal High
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