Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
References
Timeline
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Mary Ann Rivera

1587 N. Clearwater Drive, Greenfield,IN

Summary

Dedicated professional with experience in customer service and office support. Proven ability to manage multiple tasks efficiently while ensuring positive customer interactions. Strong work ethic and initiative contribute to exceptional decision-making and problem-solving skills. Dedicated to creating impactful experiences while upholding professionalism in every interaction.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Partnership for Resilience
Flossmoor, IL
01.2023 - 03.2024
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Answered questions from customers regarding products and services offered by the company.
  • Facilitated communication between different departments within the organization.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Translated documents from Spanish to English for enhanced accessibility.
    Provided real-time translation during Zoom meetings to facilitate communication.
    Ensured accuracy and clarity in translations to support business objectives.

Paraeducator/Translator and Interpreter

Lyons Township High School
Western Springs, IL
11.2015 - 01.2023
  • Guided students in developing organizational and study skills.
  • Applied positive reinforcement to redirect negative behaviors.
  • Fostered relationships between general education peers and those receiving specialized services within the classroom setting.
  • Monitored student performance on tests and assessments given throughout the year.
  • Supported English Language Learners in acquiring language skills and understanding content.
  • Documented classroom notes and translated into Spanish
  • Translated for students and parents during IEP meetings.
  • Observed students to help teachers identify potential learning blocks and opportunities for support.
  • Maintained focused, inclusive and supportive learning environments.
  • Managed classroom technology and assisted students in using educational software.

Second Grade Teacher

Our Lady of the Mountains Catholic Church
Cicero, IL
08.1989 - 06.2015
  • Developed and implemented lesson plans to meet the needs of all students in a second grade classroom.
  • Encouraged student curiosity and continuous learning by incorporating innovative teaching strategies.
  • Participated in parent teacher conferences to discuss student progress and behavior issues.
  • Improved student engagement by implementing student-centered classroom management techniques to foster academic curiosity.
  • Maintained accurate and comprehensive records of student performance and attendance.
  • Led after-school tutoring sessions for students needing additional help.
  • Promoted good communication between home and school by sending weekly newsletters home with updates on class events.
  • Utilized instructional materials, such as books, multimedia sources, and manipulatives to enhance student learning.

Education

Bachelor of Arts - Education

Pontifical Catholic University of Puerto Rico
Ponce, PR
06-1980

Skills

  • Project assistance
  • Collaboration with districts
  • Administrative Support
  • Document organization
  • Event Planning
  • Meeting note taking
  • Document editing
  • Calendar Management
  • Positive and professional
  • File and Record Keeping
  • Microsoft Office Suite
  • Quick learner
  • Document translation
  • Bilingual communication

Affiliations

  • National Education Association Director for 6 years
  • Local president of my local in Lyons Township High School
  • Current Illinois Education Association Human and Civil Rights Committee Member
  • Current Illinois Racial and Social Justice Retired Committee Member
  • Current Illinois Education Association Retired Council Member

Accomplishments

  • Reg Weaver Human and Civil Rights recipient
  • Recognition for Educational Support Professional by National Education Association
  • Recognition for Leadership work by Region 59 of Illinois Education Association

Certification

  • Certified presenter for True Colors
  • Certified in mindfulness for SEL (Social Emotional Learning)

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Administrative Assistant

Partnership for Resilience
01.2023 - 03.2024

Paraeducator/Translator and Interpreter

Lyons Township High School
11.2015 - 01.2023

Second Grade Teacher

Our Lady of the Mountains Catholic Church
08.1989 - 06.2015

Bachelor of Arts - Education

Pontifical Catholic University of Puerto Rico