MaryAnn Roberts

• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Managed multiple tasks and met time-sensitive deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Maintained confidentiality of information regarding clients and company.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Assisted with onboarding new clients and securing paperwork completion.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Helped maintain office security by monitoring visitor access and issuing badges.
• Reduced incoming call response time by implementing an effective call routing system.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.
• Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Routed incoming mail and messages to relevant personnel without delay.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

• Completed data entry tasks with accuracy and efficiency.
• Followed established procedures to enter and process data correctly.
• Organized, sorted, and checked input data against original documents.
• Scanned documents and saved in database to keep records of essential organizational information.
• Entered data into various computer systems accurately using Microsoft Office Suite.
• Verified accuracy of data entered into system to produce error-free reports.
• Sorted documents and maintained organized filing process.
• Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
• Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
• Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
• Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
• Created and maintained data entry logs to track data entry activities.
• Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
• Maintained a high level of accuracy and speed through continuous self-assessment, surpassing company standards consistently.
• Resolved discrepancies in data entry activities for accurate, complete jobs.
• Expedited data entry tasks through the use of keyboard shortcuts and customized software tools.
• Entered numerical data into databases with speed and accuracy using 10-key pad.
• Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
• Performed regular audits on database content to identify outdated or inaccurate records requiring updates or removals.
• Contributed to process improvement initiatives by suggesting ways to optimize data entry tasks for optimal productivity.
• Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
• Supported various departments with ad hoc data entry requests, enabling them to make informed decisions based on accurate information.
• Developed data entry policies and procedures in compliance with company standards.
• Corrected data entry errors to prevent duplication or data degradation.
• Evaluated source documents to locate needed information.
• Maintained files, records, and chronologies of entry activities.
• Compiled and verified accuracy and sorting information to prepare source data for computer entry.
• Verified data files prior to entry to maintain high data accuracy.
• Searched, extracted and interpreted information to determine correct input procedure.
• Used computer software to store and retrieve data.
• Managed and organized documents for data entry tasks.
• Checked for accuracy by verifying data and records.
• Followed data entry protocols, rules and regulations.
• Updated and maintained customer information, documents and records.
• Created spreadsheets for more efficient recordkeeping.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
• Analyzed current data records to provide detailed reports.
• Developed and implemented data entry operations.
• Assisted with developing data entry processes.
• Utilized techniques for increasing data entry speed.
• Kept optimal quality levels to prevent critical errors and support team performance targets.

• Investigated system issues and implemented resolutions to reduce downtime.
• Participated in internal audits regarding quality management system.
• Provided backup and assistance for administration of physical and virtual server infrastructure and storage area networks.
• Assessed business requirements to create focused solutions.
• Improved systems with addition of new features and infrastructure.
• Developed diagrams to describe and lay out logical operational steps.
• Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
• Organized system operating procedures to strengthen controls.
• Reviewed technical work of consultants and third-party support providers.
• Researched and adopted new technologies to add value to existing offerings.
• Enhanced interfaces to promote better functionality for users.
• Enhanced and reconstructed computer systems to increase efficiency.
• Boosted user satisfaction by providing timely technical assistance and professional customer service.
• Reduced downtime and resolved technical issues swiftly through proactive monitoring and troubleshooting.
• Designed custom automation tools to enhance efficiency in repetitive tasks, saving time for staff members.
• Performed regular data backups to prevent loss of critical information due to unforeseen circumstances or system failures.
• Created detailed documentation of system specifications, user guides, and best practices for easy reference by team members.
• Coordinated with vendors to source high-quality hardware components at competitive prices, reducing overall costs.
• Conducted thorough system analyses and recommended effective improvements, increasing overall productivity.
• Streamlined data management for improved decision-making and operational support.
• Led a successful migration from legacy systems to modern platforms with minimal disruption, streamlining operations across departments.
• Optimized software performance through regular maintenance, updates, and debugging.
• Enhanced system efficiency by implementing advanced IT solutions and optimizing workflow processes.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Analyzed existing systems and databases and recommended enhancements to solve business needs
• Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
• Monitored system performance post-upgrade, making adjustments as needed to ensure continued stability and efficiency improvements were sustained over time after completion of the project.
• Managed project timelines effectively, delivering all upgrades on schedule and within budget constraints.
• Assisted in the development of training materials for staff members on new features introduced by system upgrades.
• Analyzed data trends to identify opportunities for system improvements through strategic upgrades.
• Conducted thorough testing of upgraded systems to ensure optimal functionality and compatibility with existing applications.
• Streamlined upgrade processes for increased efficiency and reduced downtime during system transitions.
• Developed and maintained comprehensive documentation of upgrade procedures and best practices.
• Maintained complex T-SQL queries, views and stored procedures in multi-database environment with little supervision.
• Developed custom database objects, stored procedures and delivered application support.
• Maintained a clean and organized work environment to ensure efficient daily operations for both staff and commuters.
• Provided exceptional customer service to all commuters, addressing concerns and resolving issues promptly.
• Advised management on potential improvements to current programs based on commuter feedback and industry trends.
• Improved software functionality by identifying and troubleshooting programming issues.
• Assisted maintenance personnel with complex troubleshooting.
• Enhanced system reliability with meticulous testing and troubleshooting processes.
• Resolved administrative issues promptly by troubleshooting problems and implementing solutions.
• Reduced downtime through timely troubleshooting and addressing mechanical issues.
• Performed troubleshooting and diagnosis, identifying root cause of malfunctions.
• Responded to emergency calls for utility repairs and troubleshooting.
• Performed minor troubleshooting on communications equipment to alleviate downtime.
• Resolved technical issues by troubleshooting.
• Optimized network performance through routine maintenance and troubleshooting tasks.
• Reduced resolution times by quickly diagnosing and troubleshooting problems.
• Enhanced system performance by troubleshooting and repairing hardware issues.
• Enhanced product quality, troubleshooting programming errors and making necessary adjustments.
• Reduced machine downtime through proactive troubleshooting and efficient repairs.
• Established a strong online presence through website creation featuring a portfolio, bio, and booking information for potential clients.
• Improved website navigation through meticulous category management, making it easier for customers to find relevant products quickly.
• Assisted in the creation of annual reports, showcasing the company''s achievements and financial performance for shareholders and stakeholders.
• Enhanced reader engagement through creation of compelling content on fashion trends and industry news.
• Improved overall website usability by conducting thorough testing and troubleshooting of front-end elements.
• Optimized website usability, implementing user-friendly navigation features to improve the overall shopping experience.
• Resolved front-end bugs promptly, ensuring optimal website performance at all times.
• Enhanced online presence by updating website content regularly with engaging visuals showcasing latest products available at the showroom.
• Assisted in the creation of reports that provided insights into sales trends, inventory levels, and other relevant metrics.
• Contributed to the development of engaging content for team websites, attracting more visitors and fans.

• Spearheaded database management initiatives to ensure easy retrieval of information during grant applications or reporting periods.
• Helped with large survey research projects and provided research support for data processing operations.
• Acted as liaison between research teams and external collaborators, fostering strong working relationships for future partnerships.
• Managed the recruitment process for research participants, ensuring ethical considerations were met and achieving desired sample sizes for studies.
• Streamlined communication between researchers and department heads, scheduling regular meetings and distributing meeting minutes.
• Assisted principal investigators in preparing annual progress reports, ensuring timely submission and compliance with funding agencies'' requirements.
• Improved accuracy of grant proposals with thorough proofreading and editing, resulting in increased funding approval rates.
• Enhanced research efficiency by organizing and maintaining a comprehensive filing system for all project documentation.
• Optimized researcher time management by comprehensively handling appointment scheduling and calendar maintenance activities.
• Expedited manuscript preparation processes through effective coordination with authors, reviewers, editors, and publishers.
• Aided in the dissemination of research findings via conference presentations or seminars by creating visually engaging materials such as posters and slide decks.
• Contributed to the development of research strategies by conducting literature reviews and summarizing relevant findings for the team.
• Coordinated travel arrangements for researchers attending conferences or conducting fieldwork, enabling seamless data collection and networking opportunities.
• Promoted a productive work environment by addressing administrative concerns promptly and efficiently.
• Ensured data security by implementing proper storage protocols for sensitive information, following institutional guidelines and federal regulations.
• Facilitated collaboration among team members by setting up project management software and training staff on its usage.
• Summarized search results by preparing written reports, graphs, fact sheets and tables.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Volunteered to help with special projects of varying degrees of complexity.
• Established administrative work procedures to track staff's daily tasks.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Upheld the integrity of research data by meticulously cross-checking entries and verifying accuracy before submission or presentation.

• Participated actively in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
• Organized research materials, maintaining a well-ordered workspace conducive to productivity.
• Maintained open lines of communication with project leads and team members for effective collaboration on common goals.
• Conducted literature reviews to support hypothesis development and identify gaps in existing knowledge.
• Monitored project timelines, ensuring timely completion of tasks while maintaining high-quality output.
• Collected research data through experimentation, surveys and leading focus groups.
• Enhanced research quality by meticulously collecting and analyzing data from various sources.
• Collaborated with multidisciplinary teams to develop innovative research methodologies and strategies.
• Synthesized complex information into clear summaries to make findings accessible to diverse audiences.
• Developed research protocols and procedures to produce accurate results.
• Streamlined data management processes for increased efficiency and accuracy in research findings.
• Scheduled appointments with test subjects over phone and through email.
• Conducted pilot studies as part of preliminary investigations to determine feasibility and effectiveness of proposed methodologies.
• Designed survey instruments tailored to specific research objectives for precise feedback gathering.
• Recorded and analyzed data to produce reports of results.
• Participated in research projects by designing and executing experiments.
• Assisted scientists by collecting and organizing laboratory data.
• Monitored and documented safety standards to verify compliance.
• Developed new protocols and improved existing laboratory processes.
• Provided support and guidance to junior lab staff.
• Trained and supervised junior technicians in laboratory protocols.
• Set and oversaw quality assurance guidelines for laboratory work.

• Ensured safety compliance during fieldwork activities by adhering to established protocols and guidelines at all times.
• Assisted in training new observers, sharing knowledge and best practices for accurate data collection procedures.
• Maintained a high level of accuracy in data collection by regularly reviewing and updating observation protocols, ensuring consistency across all team members.
• Streamlined data collection processes through the development of detailed observation templates for consistent reporting.
• Aided in decision-making processes through the timely submission of comprehensive observation reports to project leaders.
• Improved team efficiency by effectively communicating findings with colleagues and supervisors.
• Enhanced data accuracy by diligently recording observations and measurements during fieldwork.
• Collaborated with multidisciplinary teams to integrate observational findings into broader research goals and initiatives.
• Consistently met project deadlines through effective time management skills and efficient work habits while maintaining attention to detail in observations tasks.
• Evaluated the effectiveness of current observational methodologies, providing recommendations for improvements and modifications to better meet project goals.
• Participated in ongoing professional development opportunities, staying current on industry advancements and emerging technologies related to observation techniques.
• Contributed to project success by thoroughly analyzing collected data and identifying trends or patterns.
• Demonstrated adaptability by adjusting observation methodologies as needed based on changing environmental conditions or project requirements.
• Supported research efforts through the meticulous organization and maintenance of field equipment, ensuring optimal performance during observations.
• Reduced instances of human error in observational data collection by implementing a standardized double-checking process for verifying measurements.
• Increased observational accuracy by conducting regular calibration checks on measurement tools and instruments.
• Provided valuable insights to project stakeholders through engaging presentations detailing key observation findings and their implications for future work.
• Developed strong working relationships with local community members, fostering trust and open communication channels that facilitated successful observational studies.
• Optimized data management systems by regularly updating records with new observations, ensuring easy access for analysis purposes.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Gathered, organized and input information into digital database.
• Collected, arranged, and input information into database system.

• Assisted with preparation of monthly financial statements.
• Prepared bank reconciliations on a monthly basis to identify potential discrepancies between company records and bank statements.
• Prepared journal entries and entered into system using Software.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Reconciled month-end totals for timely and accurate reporting of financial information.
• Increased efficiency in accounts payable processing by verifying vendor invoices against purchase orders and contracts.
• Collaborated with senior accountants to perform month-end closing procedures, ensuring timely financial reporting.
• Compiled and analyzed financial information to prepare entries for general ledger accounts.
• Reduced errors in financial reporting through meticulous review and analysis of documents.
• Provided support during audits by gathering requested documentation and answering questions from auditors.
• Supported inventory control measures by performing physical counts and reconciling discrepancies.
• Enhanced financial accuracy by reconciling accounts and analyzing financial statements.
• Contributed to the success of a system migration project by assisting in data conversion tasks, ensuring a seamless transition for the accounting team.
• Streamlined accounting processes by implementing efficient data management techniques.
• Implemented and maintained internal controls and accounting procedures.
• Enhanced internal controls through the implementation of policies designed to safeguard company assets from potential fraud or theft risks.
• Aided in preparation of quarterly board meeting materials that included relevant financial information such as balance sheets or income statement updates.
• Participated in annual budgeting process by providing input on projected revenues and expenses based on historical trends analysis.
• Leveraged finance knowledge to strengthen controls and improve transparency.
• Reviewed business operations and obligations to help organization function at acceptable level.
• Collaborated with internal and external stakeholders to maintain financial accuracy and compliance.
• Prepared working papers, reports and supporting documentation for audit findings.
• Provided journal entries and performed accounting on accrual basis.
• Collected and reported monthly expense variances and explanations.
• Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
• Maintained integrity of general ledger and chart of accounts.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Cooperated with senior leaders to create operating budgets and initiate financial planning.
• Kept up-to-date with tax changes and industry trends by participating in professional organizations, opportunities, and networks.
• Collaborated with accounting manager to comply with governing bodies and limit regulatory risks.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Initiated comprehensive account assessments to check viability, stability, and profitability of business operations.

• Optimized response times with accurate message relay between field personnel and dispatch or command centers.
• Prevented unauthorized access to secure frequencies by implementing encryption technologies, safeguarding vital information exchange.
• Supported mission success through diligent logging and documentation of all transmitted messages as per established protocols.
• Boosted team coordination through precise transmission of information during high-pressure situations, resulting in successful operations.
• Ensured continuity in communication services during power outages or other disruptions by effectively utilizing backup power sources such as batteries or generators.
• Collaborated with cross-functional teams, providing valuable input on matters of communication technology and procedures during planning phases of operations.
• Improved operational efficiency with prompt reporting of technical issues related to communications equipment to supervisors or technicians for swift resolution.
• Advanced personal expertise with continuous learning about emerging trends in radiotelephony technology, enhancing overall skill set and knowledge base.
• Maintained emergency preparedness by regularly testing backup radio equipment, ensuring seamless functionality in critical situations.
• Minimized signal interference by routinely conducting frequency scans and adjusting channels accordingly for optimal performance.
• Safeguarded sensitive information with strict compliance to security protocols while handling classified communications.
• Enhanced communication efficiency by operating and maintaining radio equipment for clear and reliable transmissions.
• Maximized situational awareness through real-time monitoring of multiple channels simultaneously, ensuring comprehensive coverage of all pertinent communications.
• Facilitated smooth collaboration among team members through timely updates of relevant information via radio transmissions during operations.
• Promoted a safe working environment with adherence to OSHA guidelines while handling potentially hazardous materials or equipment related to radio communication systems.
• Ensured uninterrupted communication flow by troubleshooting and repairing radio systems promptly.
• Operated sound recording equipment to capture and document broadcasts for analysis.
• Monitored Type and Type conditions, issuing updates and cautionary communications to affected personnel.
• Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
• Collected personal information from customers to accurately document requests.
• Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
• Connected callers with appropriate professional, department, or business.
• Gathered customer information and promptly input data into computer system.
• Handled customer complaints using strong engagement, research and issue-resolution skills.
• Received incoming calls and paged individuals and departments over PA system.

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• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
• Completed physical inventory counts each month.
• Completed daily cycle counts to maintain accuracy of records.
• Audited and corrected discrepancies in inventory numbers.
• Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
• Verified incoming products and checked delivery totals to keep system records current and accurate.
• Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
• Unloaded shipments, reviewed merchandise, and tracked paperwork.
• Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
• Participated in continuous improvement initiatives related to supply chain management processes such as procurement, warehousing, distribution logistics.
• Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
• Facilitated communication between departments regarding inventory-related matters, promoting a collaborative approach to problemsolving.
• Enhanced operational efficiency by developing and implementing effective inventory control policies and procedures.
• Leveraged data analysis tools to review and assess inventory performance metrics, enabling informed decision-making for continuous improvement efforts.
• Collaborated with purchasing department to ensure timely delivery of products, thereby minimizing stockouts and lost sales opportunities.
• Completed stock inventories to identify and address issues negatively impacting controls.
• Identified obsolete or slow-moving items in the warehouse for liquidation, helping free up valuable storage space for more profitable products.
• Maintained compliance with all relevant industry regulations pertaining to inventory management and product handling, ensuring the company''s adherence to legal requirements.
• Analyzed historical sales data to anticipate future trends in product demand, informing purchasing decisions and minimizing stockouts or overstock situations.
• Provided valuable input for warehouse layout optimization projects, ultimately increasing space utilization and organizational efficiency.
• Completed logs and reports detailing production data such as volume, materials used, and quality assurance results, helping management make accurate operational decisions.
• Developed and implemented a system to track and monitor incoming, outgoing and on-hand inventory.
• Developed and maintained strong relationships with suppliers, fostering a collaborative environment that resulted in improved product availability and on-time deliveries.
• Streamlined inventory management processes by implementing advanced tracking systems and conducting regular audits.
• Developed and implemented inventory management strategies for improved stock flow.
• Performed data entry and completed proper paperwork.