Maryann Sessa
Brick
Summary
Dynamic customer service professional with a proven track record at Stop & Shop, excelling in complaint resolution and cash handling. Known for reliability and composure under pressure, I consistently foster customer loyalty and satisfaction, achieving service goals while creating a welcoming environment. Committed to enhancing the shopping experience through attentive support.
Overview
20
20
years of professional experience
Work History
Customer Service Cashier
Stop & Shop
01.2024 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Special Needs Bus Aide
Brick Public Schools
01.2011 - Current
- Assisted students with special needs during transportation, ensuring safety and comfort throughout travel.
- Collaborated with bus drivers to communicate specific student needs and behavior management strategies.
- Monitored student interactions to promote positive behavior and compliance with safety protocols.
- Provided individualized support for students requiring additional assistance, fostering a supportive environment.
- Facilitated communication between parents, teachers, and school administration regarding student well-being during transit.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Informed substitute and newly assigned drivers of routes and directions to maintain timely schedule.
- Maintained a clean and organized bus environment, promoting a positive atmosphere for students with diverse needs.
Salesperson
National Protective Service
10.2005 - 01.2010
- Executed sales strategies to meet and exceed quarterly targets consistently.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Brick High School
Brick NJ06-1991
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Cash management
- Payment processing
- POS system operation
- Customer inquiries
- Refund handling
- Basic math
- Check processing
- Reliable and responsible
- Honest and dependable
- Till counting
Timeline
Customer Service Cashier
Stop & Shop
01.2024 - Current
Special Needs Bus Aide
Brick Public Schools
01.2011 - Current
Salesperson
National Protective Service
10.2005 - 01.2010
High School Diploma -
Brick High School