Maryann Sherman
Summary
PROFILE SUMMARY: Experience in Business Analysis best practices and methodologies in most industries. Responsible for requirements gathering, elicitation, analysis, and documentation of Business Analysis deliverables. Familiar with traditional/waterfall SDLC and Agile (Scrum) project environments. Facilitate requirements workshops, interviews and focus groups with business stakeholders. Experience in applying industry best practices within the business analysis domain. Skilled with writing clear epics, features, user stories and acceptance criteria for Agile projects. Familiar with creating Business Requirements Document (BRD), System Requirements Specification (SRS) and Functional Requirements Document (FRD) for traditional/waterfall projects. Recommend business processes and technology related solutions to improve the current state. Excellent written-verbal communication, problem-solving and presentation skills. Detail-oriented and problem-solving abilities. Great analytical skills and ability to meet deadlines. Driven BA successful at delivering vital clerical support to internal teams and customers. Demonstrated abilities in analytical problem solving and talent for boosting operational efficiency. Accomplished Admin assistant handling file and document management and inventory allocation. Proficient in maintaining stringent financial controls and timelines. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 9 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
12
12
years of professional experience
Work History
Business Analyst/ Admin Assistant
AMA Consulting
01.2017 - Current
- Facilitate workshops and interview sessions to identify and elicit requirements from business SMEs in multiple departments, stakeholders, and other company staff
- Evaluate business processes, anticipating requirements, and uncover areas that need improvement, development and create roadmap with team for solutions
- Responsible for working on both Waterfall/Traditional and Agile projects within the organization
- Document epics, features, user stories and acceptance criteria for assigned Agile projects in Jira
- Create Use Case diagrams using UML methodology and Process flow diagrams to represent business requirements
- Analyze the current state, future state, gaps, and outline action plan when conducting a gap analysis
- Design wireframes and screen mockups to guide and solicit feedback from stakeholders during workshops or interviews, and to verify requirements
- Perform root cause analysis to investigate and resolve organizational business process issues
- Act as a liaison between Business stakeholders, Subject Matter Experts (SMEs) and the technical team to ensure that requirements are translated correctly
- Lead UAT testing for new application projects and develop applicable UAT (User Acceptance Testing) test scripts
- Lead requirements gathering sessions and user acceptance testing sessions with the team, business partners, and stakeholders to reach desired outcomes
- Facilitate improvement to the organization's business processes, to increase efficiency and productivity across the organization
- Generate the Requirements Traceability Matrix (RTM) to ensure that all requirements have been successfully implemented and tested
- Ensure every change in the system is analyzed, documented and approved before implemented
- Established and executed on key operational priorities with a dynamic team in a fast-paced environment to achieve critical objectives
- Ensure compliance to applicable organization-wide regulations, policies, and guidelines
- Collaborate with project team members using Confluence and upload/manage project documents
- Identify and document applicable business rules to enforce constraints as required by the business
- Participate in project weekly status meetings and provide the status of business analysis tasks.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated travel arrangements for staff members.
- Scheduled office meetings and client appointments for staff teams.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
MSA
Veterans Affairs Medical Center
03.2014 - 01.2017
- Participated in weekly status meetings and provide the current goal for working with clients
- Assisted clients and others in obtaining supportive information, community services and resources
- Initiated procedures to refer, grant, modify, deny or terminate clients' participation in programs
- Interviewed clients and reviews applications and other forms to determine eligibility for services according to established guidelines
- Explained program policies and procedures to clients
- Assisted clients and others in obtaining supportive information, community services and resources
- Assisted in referring clients to agency and community programs
- Maintained detailed records of cases in CIS, Audry/C-JAMS and HMIS
- Directed professionals in programs to assist with Agency campaigns and programs
- Assisted with data collection, entry, management, and analysis
- Participates as needed in the agency's mandated obligation to provide mass care and shelter under the direction of the County or State Emergency Operations Center.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Interviewed applicants for services and supported application completion as necessary.
- Understood and recognized signs of physical and substance abuse patterns and other debilitating circumstances.
- Described procedures, requirements and benefits to clients and interested parties.
- Worked with others to manage numerous competing interests simultaneously and delegate accordingly to maximize productivity.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Interviewed patients to verify and update clinical and demographic records.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
Residential Assistant
Greystone Park Psychiatric Hospital
06.2012 - 02.2016
- Participated in project weekly status meetings and provide the status of business analysis tasks
- Coordinated and supported consumers with mental illness or with developmental disabilities in attending recreational activity
- Provided administrate support for group discussions on mental health topics
- Provided administrative support for wards in the areas of admissions and patient care
- Deescalated emotionally charged situations by using tactful, diplomatic communication techniques
- Leveraged one-on-one resident relationships to facilitate participation in activities, support interest, develop and sustain capacities and adaptive skills of residents.
- Contributed to staff meetings, sharing progress reports and providing suggestions on potential operational improvements.
- Logged and filed incident reports, detailing significant occurrences during assigned shifts.
- Aided residents in completing daily routines of care and activities.
- Directed resident setback incident reports to appropriate treatment team personnel for remediation.
- Attended continuing training sessions on Psychiatric techniques and methods.
- Supported personal needs of residents dealing with diverse conditions.
Education
BSc - Computer Science And Programming
Bowie State University
Bowie, MDSkills
- APPLICATIONS & TECHNICAL SKILLS
- Microsoft Office (Word, Excel, Power Point, Tableau Jira Confluence Mockplus Zoom WebEx Microsoft Teams Skype
- Process optimization
- Spreadsheet management
- Meeting minutes
- Office administration
- Documentation and reporting
- Employee training and development
- Project planning
- Writing reports
- Database administration
Timeline
Business Analyst/ Admin Assistant
AMA Consulting
01.2017 - Current
MSA
Veterans Affairs Medical Center
03.2014 - 01.2017
Residential Assistant
Greystone Park Psychiatric Hospital
06.2012 - 02.2016
BSc - Computer Science And Programming
Bowie State University
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