Summary
Overview
Work History
Education
Skills
Timeline
Generic

MaryAnn Sole

Senior Client Management
Sacramento,CA

Summary

Professional with strong background in policy analysis, prepared to drive impactful results through thorough research, analytical skills, and strategic planning. Known for effective team collaboration and adaptability to meet evolving needs while maintaining high standards. Skilled in data interpretation, policy evaluation, and stakeholder communication, ensuring reliable and actionable insights for decision-making.

Overview

15
15
years of professional experience

Work History

Project Policy Analyst

UC San Francisco
Sacramento, California
08.2022 - 06.2025
  • Directed project protocols to secure the development of an online platform that detects literacy challenges which could lead to dyslexia alongside partner elementary schools throughout the State of California.
  • Presented excellent leadership in a team of 6-8 ensuring the administration of assessments follow IRB standards in collecting data at taking part public elementary schools.
  • Facilitated project support for and with elementary school administrators, distribute and collect Internal Review Board Approved Memorandum of Understanding and assent forms, arrange designated assessment area, ensure WIFI connectivity for all electronic devices set up, prepare classroom roster to ensure quality assessment environment.
  • Arranged talent acquisition, reviewed candidate resumes, applications, follow up with applicants via email, phone interview. Maintain regular communication with Human Resources.
  • Contribute support with training new employees, measuring development, editing and changing UCSF Collaborative Learning Environment.
  • Delivered superior data quality assurance, data assessment logs, analyze and interpretation of data.
  • Supplied administrative support managing documents, supporting databases, implementing innovative programs and procedures, editing and printing necessary documents to provide to team members.
  • Helped conceive and oversee grassroots support or opposition for proposed changes.
  • Identified, evaluated and developed solutions to remove roadblocks to change.
  • Developed data-driven policy recommendations for better decision-making and resource allocation.
  • Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
  • Collaborated with stakeholders to gather input and build consensus around policy proposals.
  • Assisted in training new staff members on company protocols and best practices related to the delivery of high-quality analytical products.
  • Leveraged technical tools such as statistical software packages for data visualization or analysis tasks that supported evidence-based policy recommendations.

Team Lead / Field Interviewer

Westat
Sacramento, California
05.2010 - 02.2023
  • Skillfully obtain and motivate participating elementary school administrators to conform with federal government studies.
  • Arranged survey protocols to ensure completion of the two-day learning assessment with elementary students.
  • Responsible for remaining contact with the School Coordinator, principals, and school secretaries to gain teacher and parent participation with assessment and parent and teacher questionnaires. Ensuring distribution and collection of student participation IRB Approved consent forms prior to student participation.
  • Aided facilitating training, supervised a team of 3 assessors during the field period time, secured the integrity of assessment as needed, organized time management, planned travel, and provided daily instruction.
  • Coordinate and assemble the project administrative forms, case materials, review, change and submit time and expense documents for team, and provide weekly progress reports to project manager.
  • Part-time / Seasonal Position
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Collected, arranged, and input information into database system.

Employment Development Representative

State of California EDD
Sacramento, California
06.2021 - 03.2022
  • Telework independently analyzing, adjudicating, reviewing, and investigating claimant eligibility for Unemployment Insurance benefits according to policy, current laws, and regulations.
  • Conducted fact finding telephone interviews with employers, claimants, and answering incoming calls throughout the day.
  • Issue state writing notifications to claimants regarding status of claim, authorizing and issue Unemployment Insurance benefit payments to eligible claimants.
  • Issued state electronic letters to employers, employment agencies, and third parties. To inform all parties of their rights and responsibilities, and work alongside peers on challenging claims to resolve.
  • Participated in team meetings via zoom, online work groups and continuous on the job training.
  • Set and achieved company defined sales goals.
  • Contributed to team objectives in fast-paced environment.

Communicable Disease Assistant

Placer County
Sacramento, CA
09.2020 - 06.2021
  • Supported specified health and human services to a distributed client base, by telephone and email.
  • Team Lead to 4-5 team members. Reviewed team members, completed cases, informed team of new protocols, and admin support.
  • Supplied client treatment plans, educate clients daily living skills to provide care and supervision for self-care, including children.
  • Analyze the situations of clients and begin a suitable course of action in a prompt fashion.
  • Skillfully enter behavioral activity logs, review log entries, update files, and respond to client inquiries.
  • Delivered in person support at a Placer County Vaccination Clinic, working with the public, supporting nurses, and document procedures as a scribe.
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.

Proctor

ICF International
Sacramento, CA
01.2016 - 03.2021
  • Proctored the National Youth and Tobacco Survey and the National Youth Risk Behavior Survey for the Centers for Disease Control in public, private, and charter Elementary, Junior High, and High Schools.
  • Travel nationwide, five months of the year prepared travel arrangements, flights, hotel, and car rental.
  • Coordinated with the school administration to administer surveys in classrooms of multiple classes, comfortable working with different and cultures.
  • Ability to work under a tight schedule and conduct client goals.
  • Distributed, administered, and accumulated all paper surveys during classroom time, with complete confidentiality in compliance.
  • Provided progress of daily administration to supervisors and weekly report calls with supervisor.
  • Part-time / Seasonal Position
  • Led and effectively managed class of over 20 students.

Education

Bachelor of Science - Information Technology

University of Phoenix
Sacramento, CA
05.2003

Skills

Teamwork and collaboration

Organizing and prioritizing work

Policy analysis

Data management

Policy compliance

Quantitative analysis

Research oversight

Legislative tracking techniques

Microsoft office

Timeline

Project Policy Analyst

UC San Francisco
08.2022 - 06.2025

Employment Development Representative

State of California EDD
06.2021 - 03.2022

Communicable Disease Assistant

Placer County
09.2020 - 06.2021

Proctor

ICF International
01.2016 - 03.2021

Team Lead / Field Interviewer

Westat
05.2010 - 02.2023

Bachelor of Science - Information Technology

University of Phoenix

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MaryAnn SoleSenior Client Management
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