Mary Ann Stiles
Palm City,FL
Summary
Results-driven professional with over 40 years of experience in administrative and customer service roles, known for exceptional organizational skills and the ability to manage complex projects independently. Proven track record in enhancing operational efficiency and delivering superior customer experiences. Technically proficient in Microsoft Office Suite, QuickBooks, and Outlook, with strong communication and leadership abilities. Seeking to leverage these skills in a dynamic work environment.
Overview
48
48
years of professional experience
Work History
Enrollment Services Specialist
The Gehring Group
10.2014 - Current
- Manage benefits enrollment and terminations for over 500 employees across many clients, ensuring 100% compliance with deadlines and regulatory requirements
- Streamlined Trust billing processes for several major clients increasing overall efficiency
- Facilitate and attend Open Enrollment Meetings and Health Benefit Fairs directly interacting with employees with multiple clients
- Provide high-level support at monthly Board meetings for major client
- Serve as the official company ambassador for new hires and visitors, enhancing onboarding experiences.
Server/Skill Trainer
Cracker Barrel Old Country Store
10.2011 - 10.2014
- Trained all new hired managers and servers with customer interaction and dispute resolutions.
Authority Clerk, Executive Secretary
Seacoast Utility Authority
03.1982 - 09.2009
- Reported to Executive Director
- Attend and facilitate month Board meetings
- Customer Service
- Organized, promoted and executed staff team building activities.
Executive Secretary
Perini Land and Development Company
06.1979 - 04.1982
- Secretarial duties for Vice President.
Secretary
Walt Disney Work Company
07.1976 - 06.1979
- Reported to Chief Estimator
- Secretarial support for thirteen professionals
- Worked in location in Fort Wilderness as Customer Service Supervisor.
Education
Skills
- Strong Organization
- Customer service expertise
- Time Management
- Attention to Detail
- Multitasking Abilities
Activities
I have always been very active in my community leading various large events for church, local festival with a committee to delegate to and assist in planning and execution. I have also been involved with many events with Gehring Group as Chairperson of the Helping Hands and Healing Hearts Committee. I currently serve on two committees for Member Experience and Event Planning.
Timeline
Enrollment Services Specialist
The Gehring Group
10.2014 - Current
Server/Skill Trainer
Cracker Barrel Old Country Store
10.2011 - 10.2014
Authority Clerk, Executive Secretary
Seacoast Utility Authority
03.1982 - 09.2009
Executive Secretary
Perini Land and Development Company
06.1979 - 04.1982
Secretary
Walt Disney Work Company
07.1976 - 06.1979
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