MARY ANN SY
Franklin Square
Summary
Professional Resource Coordinator skilled in optimizing resource allocation and project scheduling. Demonstrates strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise includes project management, resource planning, and stakeholder communication. Reliable and strategic, known for problem-solving and ensuring smooth operations.
Overview
21
21
years of professional experience
1
1
Certification
Work History
HVAC Customer Resource Coordinaor
Johnson Controls
12.2022 - 12.2024
- Received customer requests for unscheduled or scheduled service.
- Coordinate labor scheduling to align technicians to the appropriate customer & service needs.
- Communicates the action plan & services to be provided directly to the customer.
- Ensures work has been performed to the customer's expectations & performs follow-up, as needed.
- Answers any customer inquires & resolves or escalates customer issues.
- Perform debrief of daily activities of technicians, maintains consistent communications with assigned techs & follow up on activities to ensure completion on an established timeframe.
- Ensures all customers account information required to support call management activities & scheduling of tasks are kept up-to-date in NxGen.
- Parts ordering/ PO creation support/ Startup support.
- WIP Management & reconcile exception in SIR & AP.
- Assist with monitoring of time & expense reporting submission.
- Review & correct unassociated time from timesheets for technicians.
- Assist other teams with administrative duties or activities
Property Administrator
L&L Holding Company
01.2004 - 03.2022
- Maintained direct contact with tenant and operations personnel to maintain positive relationships and exceed customer expectations.
- Developed and maintained business relationships with tenants and established consultative approach while promoting solution capabilities within tenants' organizations.
- Prepared recommendations for financial plans and future requirements for operating expenses.
- Recorded and reported status of equipment repairs, replacements, work orders and freight delivery schedules.
- Worked closely with property manager and various departments to meet program delivery goals.
- Maintained scheduling repairs while resolving credits and tenant problems.
- Oversee & prepare payroll for building staff.
- Prepared specifications, solicited bids and approved subcontracts for building services
Education
Certrification in Legal Assistant - Legal Assistant/ Paralegal
Katharine Gibbs School
Melville, NY01.1995
Skills
- Financial Reporting of Monthly Accruals
- Administrative Leadership
- Staff Coordination
- Client / Tenant Relations
- Complaints Investigation
- Operations Management
- Monthly Fee and Payment Collection
- Multitasking and Prioritization
Certification
- Certified Notary
- Certified CPR/ AED machine
Skills
- Budget Preparation
- Manage Work Orders & Tenant Bill Backs
- Microsoft Office
- Spreadsheet Tracking
Timeline
HVAC Customer Resource Coordinaor
Johnson Controls
12.2022 - 12.2024
Property Administrator
L&L Holding Company
01.2004 - 03.2022
Certrification in Legal Assistant - Legal Assistant/ Paralegal
Katharine Gibbs School
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