Mary Tant

• The Patient Hospitality Coordinator (PHC) will call and introduce the UTHSCT organization to patients being referred to the Pulmonary and Infectious Disease Clinic.

• The PHC will verify insurance and assist patients in getting referrals when needed.

• The PHC will notify the patient and the referring physician if UT Health Northeast is out-of-network for their insurance.

• Assist patients in obtaining medical records, CD of x-rays or CT scans from outside facilities.

• Participate in the pre-visit plan to ensure that each visit is meaningful.

• Assist/provide information on available lodging, airlines and driving instructions.

• Provide assistance to patients in getting to their appointments in the ancillary services.

• Assist the doctors and/or nurses in getting patient information from outside facilities.

• Complies with hospital and legal requirements by fostering practices that adhere to the hospitals and nursing division’s philosophy goals, and standards of care.

• Respects patients by recognizing their rights; maintaining confidentiality

• Maintains quality service by establishing and enforcing organization standards.

• Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.

• Contributes to team effort by accomplishing related results as needed.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Accountable for the identification and reduction of unsafe practices that could cause harm to patients.

Responsible for assisting in designing, developing and maintaining the Daily Cash Receipts, coordinating and developing with Accounting staff all necessary and desirable reports, assuring all cash is deposited daily, assuring all clinics deposit their cash daily, investigating and reconciling all cash discrepancies, assuring all credit card transactions are audited and deposited, interfacing with Patient Financial Services concerning proper posting of cash receipts, interfacing with Accounting concerning G/L stated cash deposits versus Bank cash deposits, researching problems/questions on departmental accounts and explain to departmental contacts, counting and verifying petty cash amounts. Responsible for reviewing accounts, verifying credits by pulling EOB’s and/or time of service payments receipts, validating and preparing refund request, reviewing accounts, verifying credits by pulling EOB’s and/or time of service payments receipts, identifying accounts that need an appropriate adjustment to resolve a credit balance, placing accounts on adjustment log with all required documentation and forwards to supervisor for signature, reviewing and verifying all refunds requests received from insurance company and/or patients, documenting accounts on all communication with patient and insurance companies, documenting the processing of refunds, transfer, or adjustment requests according to policy and procedure guidelines, and entering refunds requests into PeopleSoft according to policy and procedure guidelines. Other duties as assigned by management team.

Answered the phone calls.

Schedule deliveries.

Billed Medicare, Medicaid, and other insurance.

Sent out paperwork to doctors.

Billed out to patient’s, facility.