Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Troche

Summary

Results-driven service professional prepared to excel in coordinating and optimizing service operations. Experienced in managing schedules, handling customer inquiries, and ensuring seamless communication between teams. Strong focus on collaboration, adaptability, and achieving goals. Skilled in problem-solving, multitasking, and maintaining high standards in fast-paced environment. Known for reliability and ability to thrive under changing needs.

Overview

24
24
years of professional experience

Work History

Service Coordinator

Loyola Medical Center
03.2024 - 06.2025
  • Managed front desk operations for the cardiology unit, ensuring seamless communication and coordination between nurses and patient care technicians.
  • Efficiently managed call light responses, organized patient charts, and maintained the 32-bed wall chart for admissions and discharges.
  • Contributed to a paperless filing system by diligently scanning documents and implemented a system for tracking telemetry devices, enhancing overall efficiency.

Reception/Administrative Assistant

Maryville Center for Children
04.2022 - 02.2023
  • Provided comprehensive administrative support and ensured the secure and efficient operation of the front desk at the Children's Healthcare and Crisis Nursery operations facility.
  • Managed all incoming communications, including answering phones and screening visitors, ensuring compliance with safety protocols and visitor policies.
  • Oversaw building access for various personnel, such as DCFS workers, physicians, and families, while prioritizing child safety and family support.
  • Managed inventory and procurement of office and medical supplies for the facility and four satellite locations.
  • Demonstrated strong organizational skills by processing invoices, managing equipment, scheduling staff, preparing evaluations and meeting notes, and creating promotional materials for events.

Senior Medical Secretary

Alverno Clinical Laboratories
01.2001 - 04.2014
  • Provided comprehensive administrative and operational support to the Medical Director, Pathologists, Laboratory Director/ Manager, and departmental equipment, coordinating staff scheduling, organizing meetings, and preparing accurate meeting minutes.
  • Reviewed laboratory, pathology, and cytology results for physicians, addressed follow-up issues, and facilitated timely problem resolution.
  • Compiled and organized daily statistical data for use in quarterly reports and submissions to hospital quality departments.
  • Assisted with specimen processing, which involved patient registration, insurance verification, medical code and CPT validation based on physician documentation, and coordination of molecular testing for external reference laboratories.
  • Supported the Cancer Registry through case tracking and reporting.
  • Played a key role in preparing and organizing documentation to demonstrate compliance for CAP inspections across the Laboratory, Pathology, and Cytology departments. Led facility walk-throughs with CAP inspectors during official inspections.

Education

Associate of Science - Health Information Technology

Lincoln College of New England
Southington, CT
01-2015

Skills

  • HIPAA, Epic, CoPath
  • Basic ICD-10, CPT coding, LMRP/NCD
  • Proficient in Excel, Word, Powerpoint and Outlook

Timeline

Service Coordinator

Loyola Medical Center
03.2024 - 06.2025

Reception/Administrative Assistant

Maryville Center for Children
04.2022 - 02.2023

Senior Medical Secretary

Alverno Clinical Laboratories
01.2001 - 04.2014

Associate of Science - Health Information Technology

Lincoln College of New England

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Maryann Troche