Terence Carroll
Grovetown,GA
Summary
Experienced Program Analyst versed in ongoing program evaluations and eager for new professional challenges. Highly effective at reviewing and validating data, conducting complex reviews, and assessing programs for continuity of operations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Knowledge Management Program Analyst
Cyber Center of Excellence, Knowledge Mgmt. Office
06.2019 - Current
- Managed the development of a dashboard to support the file share migration; Briefed the CG and Senior leaders on its features and functions
- Led a cross-functional team of 10+ in the modernization of a public facing website at a two-star command impacting over 2,000 personnel and external partners
- Utilized a standardized framework to assess, design, develop, pilot, and implement the project
- Successfully delivered the project within scope and ahead of schedule
- Managed a team of 10+ in the overhaul of a SharePoint Training project for advanced users resulting in outcome-based learning impacting over 2,000 personnel; prepared the project charter, including scope; identified objectives, resources, and work breakdown structure; provided oral and written progress reports to team members and project sponsor
- Successfully managed over 10 projects using user centric design principles; developed performance measures using quantitative and qualitative measures to track project performance to completion
- Oversaw the redesign of a SharePoint Basic Course shifting from instructor-led to on-demand training that can be taken at any time; Increased participation by 100% and saved staff an average of 4 hours per month
- Successfully led and managed the development of a website to support the organization’s Academic Outreach program, ensuring the website was in compliance with Section 508 of the Rehabilitation Act
- Prioritized resource requests, formulated, and managed an operational budget of over $25k meeting monthly spend obligations
- Meticulously screened hundreds of operational and task orders; maintained a 100% on time rating with zero requirements or tasks missed in support of the higher headquarters mission
- Developed and maintained a training tracker using Microsoft Excel that resulted in situational awareness throughout the office resulting in a 100% completion rate of all required training
- Technical background coupled with the ability to teach technical procedures to non-technical individuals led to maintaining a 90% approval rating on surveys by attendees
- Contributed to the development of the organization’s strategic plan by developing short and long-range goals; ensured resources were properly allocated to achieve its strategic goals.
Knowledge Management Training Specialist
Cyber Center of Excellence, Knowledge Mgmt. Office
01.2017 - 06.2019
- Led a working group focused on implementation of an organization-wide strategic initiative; used quantitative analysis, interviews and research data gathering techniques to identify knowledge gaps across the organization resulting in the implementation of the inaugural staff orientation course impacting over 300+ personnel
- Established techniques to identify performance gaps in operations management; developed a process to ensure that over 200 received task orders were assessed and tracked with 98% compliance
- Developed a requirements intake form to gather requirements for process improvement and technology related projects; process was adopted by the organization and codified in the current standard operating procedures
- Developed a change management process that tracks requested changes to developed applications by providing a method to track the progress of each change; resulted in the completion of over 18 projects completed before the scheduled completion date
- Developed a process to easily identify and track 80+ Knowledge Management Representatives; provides a central location to view KMR information increasing visibility across the organization
- Revised the SharePoint User Training course by analyzing the training objectives, current course instruction, and student surveys; added practical exercises to reinforce learning objectives leading to a 40% increase in positive survey comments
- Developed a process for improved planning and execution of the Knowledge Management Working Group enabling the systematic backwards planning of all working groups
- Attended the Army Knowledge Management Qualification Course awarded ASI-1E; graduated with a 96.8% GPA
- Developed training to support the organization’s Records Management Program; identified the learning objectives, organized course content, and developed the appropriate instruction methods
- Served as Records Coordinator for the section ensuring proper records disposition and adherence to records keeping standards
- Led a cross-functional team from product conception through launch and multiple iterations
- Increased five efficiency measures by 25%.
Key Management Infrastructure Instructor/Writer
CACI International Inc.
09.2016 - 01.2017
- Provided technical instruction for the Key Management Infrastructure (KMI), Management Client (MGC) Node course to military and Department of Defense (DoD) civilian personnel
- Researched technical documentation to ensure presentation of the most relevant and current training for DoD personnel
- Utilized written and hands-on examinations, training aids and practical exercises to reinforce learning and to ensure the most relevant and effective training is conducted
- Administered student critiques to identify areas of sustainment and improvement for the course.
Senior Instructor/Writer
Quantum Dynamics Inc.
08.2014 - 08.2016
- Served as the lead technical expert for a specialized Department of Defense classified computer system
- Duties included revising and updating current course material IAW the Army Learning Model and the Instructional Systems Design (ISD) approach to building courses and training materials
- Provided technical instruction for the Local COMSEC Management Software Operators course (LCMS) to military and Department of Defense civilian personnel
- Mentored new instructors on techniques to improve delivery of training material to ensure compliance with training policies and regulations
- Trained over 400 students with a 98% pass rate in critical communications security tasks IAW established policy and procedures
- Researched technical documentation and updated lesson plans and media presentations to ensure the most relevant and current training for Army personnel
- Utilized hands-on examination, training aids and practical exercises to reinforce learning and to ensure the most relevant and effective training is conducted
- Developed media packet and lesson plan to support the updates to the Simple Key Loader (SKL) version 10
- Administered student critiques to identify areas of sustainment and improvement for the course.
WIN-T Training Instructor/Writer
RLM Communications Inc.
01.2014 - 06.2014
- Presented training to establish, manage, develop, and provide a fully integrated training and training methodology for users and operators of the Warrior Information Network-Tactical (WIN-T) Increment 2 Production Configuration Items (CI); to include software, equipment components, and major end items
- Develops, revises, and evaluates WIN-T Increment 2 training materials
- Analyzed, plans, and organizes diverse information into training materials; to include lesson plans, student handouts, instructional media packages, training aids, and test packages
- Assisted in the development of new equipment systems training documentation and performs all associated tasks involved in fielding to all army proponents.
Education
Master of Arts in Information Technology Management -
Webster University
Saint Louis, MO03.2019
Bachelor of Science - Information Technology Computer Security
Strayer University
Washington, DC06.2013
Skills
- Knowledge Management
- Change Management
- Business process improvement
- Organizational Skills
- Requirements Gathering
- Process Mapping
- Problem-Solving
- Attention to Detail
- Multitasking
- Analytical Thinking
- Professionalism
- Written Communication
Certification
- Project Management Certification, Project Management Institute - January 2022
Jobrelatedtraining
- 2023 – Content Management Course, American Productivity & Quality Center (APQC)
- 2023 – Process Management 101, APQC
- 2023 – Establishing Effective Measures & Analytics, APQC
- 2023 – Building a High-Powered KM Strategy, APQC
- 2023 – Design, Launch, Sustain Communities of Practice, APQC
- 2022 – Managing Chaos, American Management Association
- 2022 - Project Management Professional Certification, Project Management Institute
- 2019 - Project Management Academy, Charlotte, North Carolina
- 2018 - Civilian Education System – Basic Course
- 2017 - Army Knowledge Management Qualification Course (AKMQC/ASI-1E), Fort Leavenworth, Kansas
Awards
- 10/2010 Meritorious Service Medal (5th Award)
- 11/2008 Bronze Star Service Medal
- 11/2007 Global War on Terrorism Expeditionary Medals
- 03/2003 Leadership Award
References
- Ms. Wendy Bland, Senior Customer Support Specialist, Fort Gordon, GA, 30905, 843.270.8919, Wendy.bland2.civ@army.mil
- Mr. Carvee Armstrong, Senior Information Technology Manager, Fort Gordon, GA, 30905, 706.294.5645, Carvee.armstrong.civ@army.mil
- Mr. Craig Brown, Network Engineer Branch Chief, Fort Gordon, GA, 30905, 520.227.7934, Craig.?.brown.civ@army.mil
- Mr. Harold K. Davis, Process Improvement Officer, Fort Gordon, GA, 30905, 706.791.0003, Harold.k.davis.civ@army.mil
Timeline
Knowledge Management Program Analyst
Cyber Center of Excellence, Knowledge Mgmt. Office
06.2019 - Current
Knowledge Management Training Specialist
Cyber Center of Excellence, Knowledge Mgmt. Office
01.2017 - 06.2019
Key Management Infrastructure Instructor/Writer
CACI International Inc.
09.2016 - 01.2017
Senior Instructor/Writer
Quantum Dynamics Inc.
08.2014 - 08.2016
WIN-T Training Instructor/Writer
RLM Communications Inc.
01.2014 - 06.2014
Master of Arts in Information Technology Management -
Webster University
Bachelor of Science - Information Technology Computer Security
Strayer University
- Project Management Certification, Project Management Institute - January 2022
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