Mary Ann Umali

Worked as People Advisor at talabat from Nov 2018 until Dec 2019.
Promoted to People Operations Manager in Jan 2020.

Key Responsibilities:
• Support local market and regional functions as strategic partners to business and work closely with Centre of Excellences (COEs) to deliver back to local people’s needs and to drive implementation of key HR processes and projects with local team
• Provides advisory and support to Line Managers (e.g., Change Agent, Manpower Planning, Succession, Org Design).
• Manage performance cycles, MPP cycle, and leadership training.
• Provide ongoing transactional support to business, working across COE specialisms
• Utilize processes, frameworks, and policies to provide straightforward advice
• Develop system and self-service capabilities to reduce repetitive queries
• Provide data insights to help measure performance of People & Culture initiatives and services
• Oversees and ensures company’s governance and compliance related to employment regulatory requirements and internal policies.
• Facilitates people engagement survey using Peakon platform, discussion, action plan, and implementation.

Key Achievements:

• Drove employer branding project and positioned talabat well in marketplace. Managed to get talabat certified as “Great Place to Work” and “Best Workplace in Qatar.”
• Managed University partnership project resulting in over eight (8) MoU signed within three (3) months, resulting from increased talent pool and decreased time to hire by 15%.
• Led Peakon action planning and implementation, resulting in overall satisfaction improvement of 29% (eNPS)
• Led fleet optimization project, able to hire over 100+ in-house riders to support logistics fleet resulting in over 2M generated revenue.
• Led talabat office construction and fit-out project for two (2) floors and saved over 1.5M QAR in budget.

Key Responsibilities:

• Partnered with all levels of management to achieve business objectives • Conducted workforce planning analytics and design processes to facilitate strategic recruitment.
• Organized overseas recruitment campaigns
• Managed Menaitech (HRIS) software and ensured data accuracy
• Performed HR budget analysis to control expenditures and predict future budget needs.
• Synthesized current business intelligence data to produce reports and polished presentations, highlighting findings and recommending changes, supporting managers in having data-driven business decisions.

Key Achievements:

• Hired more than 150+ project employees in 4 months
• Led team member engagement survey and implementation of action plans resulting in 24% increase in total employee net promoter scores.

Key Responsibilities:

• Managed all payroll notes and documentation, including accruals, bonus payments, leave management, final settlement, medical & life insurance, education, ticket allowance, and loans for all employees. • Facilitated year-end compensation and benefits reviews and generated applicable communication, authorization, and implementation for all changes and improvements.
• Collaborated with managers and employees on probation reviews, promotions, performance appraisals, change of employment status, grievances, and processing of resignations & terminations.
• Managed Human Resources Information System (HRIS) - HR SAP ERP software, including team member file creations & updates, movements, and access requests.
• Spearheaded orientation and onboarding of new employees.

Key Achievements:

• Reduced 2014/2015 medical insurance benefits administration costs by 30% by negotiating pricing and fees while ensuring continuation and enhancements of services.
• Implemented strategies to improve new-hire orientation program related to onboarding, department orientation, and new joiner training, resulting in lowering attrition rate by 3%.

Key Responsibilities:

• Provided advice, guidance, and support to line managers at all levels to resolve all routine HR-related problems, including compliance with Qatar employment legislation.
• Managed recruitment and employment process spanning workforce planning, sourcing, screening, initial interview, hiring, and onboarding.
• Identified recruitment channels, including job websites, agencies, and advertising in print media.
• Handled performance coaching, performance appraisal, and counseling.

Key Achievements:

• Streamlined recruiting process by developing policy, interview guide, and assessment forms.
• Recommended channels for candidate recruitment and saved 40% in recruiting costs.

Key Responsibilities:

• Conducted annual market and equity reviews, oversaw annual compensation planning process, and administered salary programs.
• Performed job evaluation on specific positions as requested by business unit heads.
• Ensured appropriate salary grading and compensation package for each job and position.
• Reviewed performance evaluation of employees recommended for job movement.
• Formulated incident reports and facilitated hearings and grievance machinery.
• Prepared documents needed for legal cases.

Key Achievements:

• Developed compensation and benefits implementation policy and reduced benefits costs by 15% through meticulous record keeping.
• Attended National Labor Relation Commission (NLRC) hearings, negotiated and won labor cases.