Mary Ann Walter

• Provided guidance to organization employees in the areas of HR to include all benefits, such as telework, appraisals, health care, insurance, accrued leave, sick leave, care for family members, retirement, TSP/401K, separations, and multiple government data systems.
• Initiated and submitted personnel actions for hiring, promotions, reassignments, retirements, and all other civilian personnel actions.
• Analyzed employment-related data, and prepared reports.
• Conducted HR issue inquiries/studies and provided accurate information to management.
• Managed the telework program for over 2,000 employees. Reviewed reasonable accommodations packages after the return to the office for accuracy, offered guidance on changes, returned for corrections or further documentation, or routed to the commander.
• Led the organization in multiple appraisal cycles, providing employees and organization leaders with guidance and tools to complete evaluations.
• Program Manager of the Civilian Drug Testing Program, sending mandatory, random drug testing notifications to supervisors, ensuring all members were contacted and reported.

• Logistics Program Home Office HR Management Analyst for all logistics civilians, AFLCMC-wide. Responsible for the HR duties for the Air Force Security Assistance and Cooperation Command (now Directorate) (AFSAC), including civilian actions.
• Developed management structure plans, shaping hiring and recruitment by illustrating the necessary skills and competencies for each required fill plan.
• Evaluated internal systems specifically for AFSAC, and prepared organizational charts.
• Coordinated cross-functional teams in developing solutions for complex problems, such as filling positions during a hiring freeze and realignments.
• Worked closely with AFSAC management regarding vacancies and the path to fill, holding monthly meetings with Division Chiefs to discuss vacancies and actions in process.
• Assisted with setting up interviews, hiring, and providing all personnel guidance.
• Submitted and tracked all Requests for Personnel Actions for AFSAC.
• Provided status on all Foreign Military Sales positions, ensuring contracts did not expire.

• Training Auditor and Self-Aid Buddy Care Instructor for AFLCMC, ensuring military personnel within their deployment window were ready to deploy. Taught administering first aid and emergency medical treatment in field conditions. Monitored training classes and evaluated instructors to ensure that the classes were being taught correctly.
• Ensured all newly assigned military were in the appropriate AEF Band for deployment.
• Deployment Training Monitor, developed and implemented unit deployment processes to ensure that personnel were properly trained for deployment, tracking all required training.
• Unit Health Manager for all AFLCMC military personnel. Responsible for ensuring military members were up to date on required vaccinations.
• Hand-picked six random military members each quarter for a week-long Readiness Deployment Training. Completed equipment list with uniforms, flashlights, and all necessary equipment needed. Packed duffle bags for training and suited them up with the appropriate uniforms and gear.

• Responsible for military personnel and APDP courses, ensuring requirements for APDP positions were met and completed on time.
• Researched and led investigations into various areas to drive improvements and devise new processes, resulting in new onboarding procedures.
• Submitted civilian personnel actions for all fighter and bomber personnel.
• Drafted recommendations for policy changes based on research results.
• Prioritized and organized tasks to efficiently accomplish an overwhelming workload.
• Developed management structure plans/organizational charts, illustrating the necessary skills and competencies for managing a large organization.

• Performed HR duties at the WPAFB Medical Center, was the sole Time and Attendance/Payroll Officer for entire medical center, overseeing over 2,000 employees. Validated and submitted the timesheets for the staff.
• Worked one-on-one with employees regarding payroll withholding, taxes (federal, state, and local), W-2s, timesheet submittals, and more. Worked with local cities and taxation departments for proper withholdings.
• Provided guidance on employee relations issues, such as disciplinary actions, and grievances.
• Provided advice regarding career development available within the organization.
• Program Manager for Appraisals Program. Worked with doctors on setting up their accounts for civilian appraisals and assisted with issues that they encountered.I worked with each doctor one-on-one, ensuring that they had the knowledge and tools to execute their employee appraisals.

• Worked in A1C HQ, as staff support. Configured a resources library, which included requisitioning a space and furnishing it. Purchased resource materials such as magazines, reference books, and digital resources. All reference materials for Knowledge Management. All on a zero budget.
• Handled customer inquiries regarding time and attendance, and leave requests. Managed calendar appointments for Staff.
• Assisted in the onboarding process for new hires, preparing necessary documents.
• Coordinated employee schedules, and maintained accurate timekeeping records.
• Assisted with the development and implementation of staff policies and procedures.
• Set specific goals for projects to measure progress and evaluate end results.

• Civilian Personnel Management Analyst for the Air Force Security Assistance and Cooperation Directorate. Submitted personnel actions and worked on special projects.
• Conducted data analysis, developed reports, and presented findings to staff.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Received a program coin from commanding general for creative and innovative work on a special project in conjunction with the annual CFC, AFSAC hosted.
• Recognized by management for providing exceptional customer service.
• Conducted comprehensive research and data analysis.

• Received and accepted FOIA requests from private citizens, companies, military personnel, civilian employees, and contractor employees.
• Researched and determined whether the requests were legal, and identified which organization or subject matter expert would be the best to complete the request.
• Ensured all requests were answered on time, and clients were billed for the time.
• Responsible for contacting clients who were overdue with payments.
• Worked with base finance to ensure money was deposited into the government account.
• Worked with the Judge Advocates Office (JAG) on redacting sensitive and classified material. Worked with base lawyers to provide clients with a legal, redacted (if necessary), reply on time.
• Once popular requests were redacted, cleared, and forwarded to clients, responsible for uploading to FOIA website for same subject future requests, alleviating duplicate work.

Worked in a multitude of management operations and human resource offices over the years, doing every job in the office: training and education, APDP, military personnel, civilian personnel, deployment, benefits, in/out processing, security checks, classified mail, and more. I have over 30 years of experience working at multiple levels in the government: HQ, Functional, Program Office, Medical Center, and more. Prior to working for DoD I worked 5 years for the Army and Air Force Exchange Service (AAFES) in Personnel and Engineering Offices

• Searched employee files to obtain information for authorized persons and organizations.
• Filed documents, delivered mail, performed bookkeeping to facilitate the office operations of the HR department.
• Assisted in recruiting efforts, including scheduling interviews, and coordinating travel arrangements for candidates.
• Coordinated employee benefits programs, including health insurance, and retirement plans.
• Verified previous employers and other references to determine applicants' employment acceptability.
• Answered routine questions from employees regarding policies, procedures, or benefits plans; referred complex inquiries to Human Resources staff members when necessary.
• Provided administrative support for HR projects and initiatives.
• Conducted reference checks on potential employees.
• Explained government personnel policies, benefits, and procedures to employees or job applicants.
• Guided new hires through orientation and onboarding and explained documentation requirements to facilitate the HR process.