MaryAnn Westray
Cumming,GA
Summary
Detail-oriented administrative professional with seventeen years of combine experiences in administration roles in small businesses and Forsyth County Clerk of Court Office. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Deputy Clerk
Forsyth County Clerk of Court
03.2022 - Current
- Processes various documents related to court and departmental operations within established timeframes and according to set procedures.
- Answers phone calls and greets visitors, determining the nature of their business. Directs callers and visitors to the appropriate personnel and records or relays messages. Initiates and returns calls as necessary. Performs customer service functions by providing information and assistance regarding court and departmental activities, services, procedures, documentation, fees, case statuses, and other inquiries.
- Distributes forms and documentation as requested, responds to routine questions or complaints, research issues, and initiates problem resolution. Receives payments for citations, fees, fines, legal records, certified copies, bonds, and other services. Calculates the appropriate fees, records transactions, and issues receipts. Enters payments and dispositional information into the computer system, counts and maintains the cash drawer, balances revenue, and forwards it as appropriate.
- Maintains a filing system for various court and departmental records. Compiles documentation, scans files into a computerized system, prepares and organizes hard copy files, sorts and files documents in designated order, retrieves and replaces files, shreds or destroys confidential or obsolete documents, and conducts records maintenance in compliance with retention guidelines.
- Operates a computer to enter, retrieve, review, or modify data. Performs data entry by keying information into the computer, verifies the accuracy of entered data, and makes necessary corrections. Utilizes word processing, spreadsheet, database, case management, calendar, internet, email, and other software programs as needed.
Property Manager
SLZR Property Homes LLC
01.2017 - Current
- Addressing tenant inquiries, resolving complaints, enforcing lease agreements, and handling lease renewals and terminations.
- Coordinating repairs and maintenance, conducting regular inspections, and ensuring the property is well-maintained and safe.
- Collecting rent, managing budgets, handling late payments, and providing financial reports to property owners.
- Marketing available rentals, screening potential tenants, and overseeing the leasing process.
- Ensuring the property adheres to all applicable laws and regulations, including landlord-tenant laws.
- Maintaining clear and open communication with both tenants and property owners.
Office Assistant
Gustavo’s Painting Inc.
01.2008 - 01.2022
- Create business documents, including quotes, invoices, and expense/budget reports, using Microsoft Word and Microsoft Excel.
- Communicate with customers via email, phone, or in person to update them on the progress of their home improvement projects, answer questions, and provide quotes and invoices.
- Develop and maintain customer loyalty and satisfaction over time by following up with customers to ensure their needs are met and identifying areas for improvement.
- Schedule estimates and manage upcoming home improvement projects.
- Enhance office efficiency by creating and updating Word and Excel databases for estimates, invoices, timesheets, and expense/budget reports.
- Assist in overseeing the day-to-day operations of assigned jobs to ensure all phases of work are completed on time and to a high standard of quality.
- Order supplies for the office and home improvement projects.
Education
Healthcare Science Certificate
Gwinnett Technical College
01.2016
Pre-Nursing
Georgia Perimeter College
01.2011
Skills
- Document Management Software
- Multi-line phone system and high volume of emails
- Microsoft Office suites
- Data Entry
- Customer Service
- Written and Verbal Communication
- Advance Understanding of the Spanish Language
- Filing systems
- Document preparation
- Policy enforcement
- Calendar management
- Telephone etiquette
- Cash handling
- Administrative tasks
- Customer satisfaction
Certification
- Healthcare Financial Management Association Georgia Chapter Certified Patient Accounts Representative (2018)
- Georgia Real Estate Commission & Appraisers Board Licensed Real Estate Salesperson (2021)
Timeline
Deputy Clerk
Forsyth County Clerk of Court
03.2022 - Current
Property Manager
SLZR Property Homes LLC
01.2017 - Current
Office Assistant
Gustavo’s Painting Inc.
01.2008 - 01.2022
Healthcare Science Certificate
Gwinnett Technical College
Pre-Nursing
Georgia Perimeter College
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