Mary Ann Williams
Reeds Spring,MO
Summary
Proven track record in enhancing customer satisfaction and sales at Tanger Outlets, leveraging exceptional relationship-building and upselling skills. Achieved significant growth by focusing on business development and customer service excellence. Expert in retail loss prevention and money handling, consistently exceeding service goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Seans at Home
Branson, MO
06.2023 - Current
- Cleaned shelves, counters and tables to maintain organized store.
- Greeted customers and provided exceptional customer service.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed transactions using a point-of-sale system.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Collected payments and provided accurate change.
- Answered store and merchandise questions and led customers to wanted items.
- Recommended, selected and located merchandise based on customer desires.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered customer inquiries regarding product features, pricing, and availability.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Customer Service Representative
Tanger Outlets
Branson, MO
06.2014 - 05.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Contacted customers about potential service upgrades, new services and account changes.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Collected deposits or payments and arranged for billing.
- Strengthened customer retention by offering discount options.
- Supported sales team members to drive growth and development.
- Provided accurate information about products and services to customers.
- Mentored junior team members and managed employee relationships.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Notre Dame HS
Chicago, IL05-1978
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Relationship building
- Business development
- Product guidance
- Money handling
- Customer service
Languages
English
Professional
Dependable
- I am a Team Player & work very well with Co-Workers. I am extremly dependable & value any position I have. I have excellent Customer Service Skills as I been working in this field for over 30years. I also Volunteered as a Domestic Violent Advocate for the Womans Shelter in Kimberling City Mo for 5years.
Timeline
Sales Associate
Seans at Home
06.2023 - Current
Customer Service Representative
Tanger Outlets
06.2014 - 05.2023
High School Diploma -
Notre Dame HS
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