Summary
Overview
Work History
Education
Skills
Timeline
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Maryann Winchester

Newark

Summary

Dynamic Customer Care Advocate at Bread Financial with a proven track record in complaint handling and team leadership. Enhanced customer satisfaction through effective problem-solving and mentoring. Skilled in data entry and active learning, I excel in fostering collaborative environments that drive operational excellence and improve overall customer experience.

Overview

9
9
years of professional experience

Work History

Customer Care Advocate

Bread Financial
06.2021 - 12.2024
  • Leveraged strong listening skills to identify customer needs and recommend appropriate solutions or alternatives.
  • Improved customer satisfaction by addressing and resolving complaints efficiently.
  • Mentored new hires by sharing knowledge and providing guidance, contributing to a more competent and cohesive team overall.
  • Collaborated with team members to achieve shared goals in improving overall customer experience.
  • Participated in ongoing training opportunities to expand skillset and stay current on best practices for delivering superior support.

Behavioral Bus Aide

Newark City Schools
01.2017 - 06.2021
  • Assisted students with varying ability to board, disembark and ride bus.
  • Supervised students and maintained discipline on bus to reduce driver distraction.
  • Liaised with bus driver to conduct emergency evacuation drills.
  • Communicated with bus driver to meet students' medical, physical and behavioral needs during transport.
  • Informed parents of student behavioral changes to formulate guidelines and solutions.
  • Documented disciplinary and behavioral incidents in tailored reports.

Property Manager

Cost Rentals
02.2016 - 04.2019
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.

Education

High School Diploma -

Mt Vernon High
Mt. Vernon, OH
06-2001

Skills

  • Active learning
  • Call center experience
  • Coaching
  • Data entry proficiency
  • Complaint handling
  • Team leadership
  • Time management
  • Complex Problem-solving

Timeline

Customer Care Advocate

Bread Financial
06.2021 - 12.2024

Behavioral Bus Aide

Newark City Schools
01.2017 - 06.2021

Property Manager

Cost Rentals
02.2016 - 04.2019

High School Diploma -

Mt Vernon High

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