MaryAnn Woods
Berwick,United States
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Developed skills in fast-paced, high-stakes business environment, focusing on leadership and problem-solving. Adept at strategic planning and operational efficiency, transitioning into new field with fresh perspective. Ready to leverage experience to drive success and innovation in new role.
Overview
8
8
years of professional experience
Work History
General Manager
Mcdonalds
07.2022 - 07.2024
- Responsible for overseeing all aspects of daily operations
- Manage a crew of 30+ people
- Developed and implemented all aspects of training
- Properly plan and budget each week adjusting to sales patterns to maximize profit and reduce controllable expenses
- Sales Analysis, both tracking and predicting sales patterns
- Specialized in Recruiting I oversee the hiring for multiple locations
- Responsibile for ad refreshment, and monitoring of applicant site to assist applicants in applying through our automated AI system
- Recruiting Internationally: Creat and conducted J1 program working with sponsor and conducting vetting process for multiple locations
- Organized housing for all students hired
Assistant Store Manager
McDonald’s
03.2021 - 07.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Created and updated regular inventory reports and records.
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory.
Shift Manager
McDonald’s
11.2020 - 03.2021
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Team Member
McDonald’s
09.2020 - 11.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
House Cleaner/Commercial Custodian
J.M. Cleaning
10.2017 - 08.2020
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
- Enhanced client satisfaction by consistently delivering high-quality cleaning services and promptly addressing concerns.
- Developed and maintained cleaning schedules to clean designated areas and manage shifts.
- Streamlined daily tasks for increased efficiency by implementing a systematic approach to routine cleaning procedures.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Streamlined operational processes, significantly reducing overhead costs and improving efficiency.
- Increased customer satisfaction with personalized service offerings, addressing specific needs and preferences.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Account Manager
Live Oak Spring Water Company, LLC
04.2016 - 09.2017
- Leveraged CRM tools to maintain accurate records of client interactions and transactions.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
- Handled day-to-day accounting processes to drive financial accuracy.
- Answered phone calls regarding financial matters such as payments due.
- Documented business expenses and sales.
- Produced and distributed invoices and financial documents.
- Used spreadsheets to track data and produce charts.
- Organized office systems to maximize efficiency and completeness of records.
Education
Business Administration And Management - Hospitality/Restaurant Management
HU
Chicago, IL12.2022
General -
Paso Robles High School
Paso Robles, California01.2003
Skills
- Recruiting/Staffing/Hiring
- Training Program Development
- Sales Analysis
- Schedule Development
- Inventory Costs
- Budget Management
- Sales
- Organizational Skills
- Student Housing
- Training/Teaching
- Microsoft Excel
- Data Entry
- Labor Audits
- Verbal and written communication
- Effective leader
- Efficient multi-tasker
- Staff training/development
- Invoicing and collections
- Bookkeeping
- Data inputting
- Month-end reports
- Invoice balancing
- Accounts receivable management
- Accounts payable management
- Account oversight
- Networking skills
- Client rapport
- Operations
- Business development and planning
- Account servicing skills
- Compliance requirements
- Coordinating documents
Timeline
General Manager
Mcdonalds
07.2022 - 07.2024
Assistant Store Manager
McDonald’s
03.2021 - 07.2022
Shift Manager
McDonald’s
11.2020 - 03.2021
Team Member
McDonald’s
09.2020 - 11.2020
House Cleaner/Commercial Custodian
J.M. Cleaning
10.2017 - 08.2020
Account Manager
Live Oak Spring Water Company, LLC
04.2016 - 09.2017
General -
Paso Robles High School
Business Administration And Management - Hospitality/Restaurant Management
HU
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