Maryann Zauner
Parma,OH
Summary
Professional Client Manager skilled at managing client relationships and developing keen understanding of corporate and marketing objectives to develop and deliver high-impact results. Independently manages multiple priorities and deadlines through hard work and dedication.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Client Manager
The Guardian Life Insurance Company of America
Independence, OH
01.2014 - Current
- Duties include overall responsibility for the management of client accounts (100-1,999 lives), focusing on achieving client satisfaction and driving growth and profitability.
- Service client accounts and foster strong relationships with brokers/consultants.
- Collaborate with sales teams to secure their support and alignment with the account management strategy.
- Strategically manage the lifecycle of clients to drive tailored solutions for their benefit needs.
- Align client and business needs effectively.
- Consistently meet or exceed annual financial growth goals. objectives.
Benefit Advisor Team Leader
The Guardian Life Insurance Company of America
Cleveland/Pittsburgh, OH
08.2001 - 05.2012
- Provided leadership and guidance to a group of Benefit Advisors in the Cleveland/Pittsburgh area, overseeing their coaching, monitoring, professional development and performance evaluations.
- Implemented initiatives to improve customer retention rates.
- Established service and installation standards and workflows.
Benefit Advisor
The Guardian Life Insurance Company of America
08.2001 - 05.2012
- Assisted sales staff in acquiring and installing new business, ensuring outstanding enrollments and re-enrollments, while leveraging established producer and planholder connections.
- Identifying potential add/issue opportunities by leveraging service calls, planholder and broker contact, in line with annual renewals.
Sales Support Associate
The Guardian Life Insurance Company of America
11.1994 - 08.2001
- Enhanced sales by providing support to sales representatives during the pre-sale process, including proposal design and rate calculation.
- Managed processing of plan changes, add-issues, new business cases, and renewals for groups with less than 50 lives.
Education
The Guardian Life Insurance Company of America
06.2024
Skills
- Strategy Development
- Client Services
- Sales Targeting
- Account Management
- Customer Trend Analysis
- Excellent Communication
- Analytical Skills
- Customer Service
- Competitor Analysis
- Time management abilities
Certification
- HIAA - Health Insurance Association, Parts A&B Medical Terminology, Parts I & II
- ICA - Insurance Claims Association
- Ohio, Life, Accident and Health, Variable Annuities, May, 2002
Accomplishments
Qualified for Leaders Circle in 2021 and 2023
Timeline
Client Manager
The Guardian Life Insurance Company of America
01.2014 - Current
Benefit Advisor Team Leader
The Guardian Life Insurance Company of America
08.2001 - 05.2012
Benefit Advisor
The Guardian Life Insurance Company of America
08.2001 - 05.2012
Sales Support Associate
The Guardian Life Insurance Company of America
11.1994 - 08.2001
The Guardian Life Insurance Company of America
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