Mary Ann C. Timtim
Clinical Nurse II
Durham,NC
Summary
Bold Profile
SUMMARY
Accomplished Clinical Nurse with a
robust background at Duke
University Hospital and Adventist
Medical Center Manila, with
practice in Medical, Surgical,
Pediatric, OB-Gyn Unit, and Skilled
nursing facility, showcasing
exceptional analytical ability and
communication skills. With
experience in utilization
management and clinical review.
Diligent Utilization Review Nurse,
ensuring that patients receive the
appropriate level of medical care.
Proven expertise in enhancing
patient care through
comprehensive clinical judgment
and effective team leadership.
Excels in maintaining
professionalism and confidentiality,
with a strong foundation in the
nursing process and patient
education. Demonstrates a
commitment to professional
development and collaborative
healthcare delivery.
Overview
21
21
years of professional experience
1
1
Language
Work History
RN Senior Care Partner Pruitthealth
Don Manuel Lopez Memorial Hospital, Sta. Rosa Community Hospital, Dona Marta Community Hospital, Silang Community
02.2023 - 02.2024
Clinical Nurse II
Duke University Hospital
02.2024 - Current
Clinical Program Nurse III
Broadspire Philippines, INC
12.2021 - 01.2023
- Utilization Review RN) Crawford &, Independently plan, provide, supervise and document professional nursing care utilizing the nursing process for patients in accordance with physician orders and established policies and procedures
- Performing daily care tasks like monitoring vital signs, administering medicine or performing treatments and admission
- Use professional nursing judgement to individualize the plan of care based on assessment of the patient's baseline needs and response to care
- Delegate tasks and supervise the activities of other licensed and unlicensed care providers
- Assist other nursing personnel in the delivery of nursing care and act as team leader or charge nurse for a group of patients or an entire unit as assigned
- Monitor and initiate corrective action to maintain the environment of care including equipment and material resources
- Participate in own professional development by maintaining required competencies, identifying learning needs and seeking appropriate assistance or educational offerings
- Act as preceptor and support the development of other staff and formal learners
- Participate in the identification of clinical or operational performance improvement opportunities and in performance improvement activities
- Performing daily care tasks like monitoring vital signs, administering medicine or performing treatments and admission
- Recording patient updates and condition
- Creating patient care plans
- Coordinating with other healthcare providers
- Counseling patients and families
- Managing individual patient cases
- Demonstrates clinical expertise in the care provided to aging adults
- Assisting individuals affected by chronic illness and disability to maximize their health through health restoration, maintenance and promotion
- Assessing the injured worker and the severity of the injury by gathering relevant data
- Planning for resolution of barriers (problems or issues) which enhance client outcomes
- Coordinating effective medical treatment and services to speed healing
- Maintains high degree of professionalism
- Confidentiality
- Ability to multitask
- Prioritize
- Manage time effectively
- Interpersonal skills
- Spreadsheet software proficiency, document editing, and formatting in a common text editor, and file management, Matrix and EPIC (
- Maestro Care)
- Knowledge of the scope of the
- RN, LPN, and unlicensed staff
- Knowledge and appropriate application of the nursing process
- Knowledge of professional theory, practice, and procedure
- Ability to independently seek out resources and work collaboratively, establish and maintain effective working relationships, and communicate clearly with patients, families, visitors, healthcare team members, physicians, administrators, leadership, and others
- Ability to use sensory and cognitive functions to process and prioritize information, treatment, and follow-up, use fine motor skills, and teach patients and families in accordance with the nursing plan of care
- Ability to record activities, document assessments, plan of care, interventions, evaluation of patient status, and use of computers and learn new software programs
- Competent in BLS, non-violent crisis intervention, and/or other specialized life support requirements designated by the work area
Clinical Program Nurse II
RN, Crawford, Broadspire Philippines, INC
10.2018 - 12.2021
Clinical Program Nurse
Crawford & Company/ Broadspire, Philippines, INC
05.2017 - 10.2018
Appointment Setter Redemption Research Assoc
06.2015 - 03.2017
Customer Service Representative
West Contact Services Inc
03.2010 - 01.2014
- And recovery; thereby streamlining the healthcare delivery process and eliminating unnecessary steps
- Recommending and creating options for release/return to work, preferably working closely and effectively with the employer
- Evaluating treatment outcomes and the prognosis for recovery utilizing evidenced based guidelines
- Outlining the functional requirements of the job
- Determining light duty or alternate job options
- Obtaining the release to return to work from the physician
- Documentation of all contacts and formulating an action plan
- Reviews medication that is appropriate and medically necessary for the patient's injury
- Pre-authorization review of medication (Worker's Compensation)
- Coordinating effective medical treatment and services to speed healing and recovery; thereby streamlining the healthcare delivery process and eliminating unnecessary steps
- Standardized, pre-established criteria are applied to cases in order to assess the medical necessity, appropriateness and efficiency of health care services for purposes of making a recommendation on whether to approve services rendered or proposed by the provider
- Create files by entering information into the system
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach
- Reviewing medical reports and create a brief summary and send it back to the peer reviewer
- Utilized existing software applications to manage schedules, track progress, and maintain records of client interactions
- Made phone calls and sent emails to establish leads.
- Sorted incoming mail and directed to correct personnel each day.
- Scheduled appointments for customers based on their availability.
- Excelled in exceeding daily credit card application goals.
- Conferred with customers by telephone or in person to provide information about products or services and take orders
- Updated system with order specifics and customer details, preferences, and billing information
- Monitored customer satisfaction levels through surveys and feedback forms
- Identified opportunities for upselling additional products or services
Financial Customer Service Representative
Sykes Asia, Inc
07.2006 - 01.2010
- US
- Autoparts, RX pharmacy online based on customer needs
- Resolved customer complaints promptly and efficiently.
- Maintained a high level of professionalism when dealing with difficult customers
- Provided accurate information about products and services to customers
- Used approved scripts to de-escalate angry customers during telephone interactions
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Promoted available products and services to customers during service, account management and order calls
- Provided detailed information regarding products, services and account status
- Mentored junior team members and managed employee relationships.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Assisted customers with inquiries and resolving financial issues.
NURSE TRAINEE/ORIENTEE
Manila Adventist Medical Center, Emilio Aguinaldo Memorial Hospital
01.2004 - 01.2006
- ( Bed Capacity: 200 beds) University
- Main Hospital, San Lazaro Hospital (Gov't Hospital for CD)
- Philippine Orthopedic Center
- Manila Center for Mental Health
- AFP Medical Center
- Mandaluyong Medical Center
- General, -General Trias, Cavite
- Ospital ng Muntinlupa
Education
Bachelor of Science - Nursing
Adventist University of the Philippines
March 2006
High - undefined
Princesa City National Science High School
March 2002
BSN - undefined
Duke University
2024
SEMINARS - undefined
Duke University Hospital
12
Nonviolent Crisis Intervention Training with both disengagement and - undefined
Duke University Hospital
12.04
undefined
Hospital
03.01
IV Therapy Training - undefined
Adventist Medical Center
08.2011
Bachelor of Science - Nursing, Puting
Adventist University of the Philippines, Kahoy Silang Cavite
03.01/06
undefined
Puerto Princesa City National Science High School
03.01/02
Skills
- Good communication skills
- Analytical ability
Accomplishments
- Professional Regulation Commission, Republic of the Philippines
- The New York State Education Department, Office of the Professions
- North Carolina Board of Nursing
- American Heart Association eCard code: 245416328215
- Training Center ID : NC05353
- Blue Card NC13BDD3B6
- Registered Nurse License No 0617867
- Registered Nurse License No 834722-01
- Registered Nurse License No 354149
- Basic Life Support
- CPI Non-Violent Crisis Intervention
Timeline
Clinical Nurse II
Duke University Hospital
02.2024 - Current
RN Senior Care Partner Pruitthealth
Don Manuel Lopez Memorial Hospital, Sta. Rosa Community Hospital, Dona Marta Community Hospital, Silang Community
02.2023 - 02.2024
Clinical Program Nurse III
Broadspire Philippines, INC
12.2021 - 01.2023
Clinical Program Nurse II
RN, Crawford, Broadspire Philippines, INC
10.2018 - 12.2021
Clinical Program Nurse
Crawford & Company/ Broadspire, Philippines, INC
05.2017 - 10.2018
Appointment Setter Redemption Research Assoc
06.2015 - 03.2017
Customer Service Representative
West Contact Services Inc
03.2010 - 01.2014
Financial Customer Service Representative
Sykes Asia, Inc
07.2006 - 01.2010
NURSE TRAINEE/ORIENTEE
Manila Adventist Medical Center, Emilio Aguinaldo Memorial Hospital
01.2004 - 01.2006
Bachelor of Science - Nursing
Adventist University of the Philippines
High - undefined
Princesa City National Science High School
BSN - undefined
Duke University
SEMINARS - undefined
Duke University Hospital
Nonviolent Crisis Intervention Training with both disengagement and - undefined
Duke University Hospital
undefined
Hospital
IV Therapy Training - undefined
Adventist Medical Center
Bachelor of Science - Nursing, Puting
Adventist University of the Philippines, Kahoy Silang Cavite
undefined
Puerto Princesa City National Science High School
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